Title Page
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Who are you auditing?
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Who are you auditing?
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Who are you auditing?
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Select date
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Acknowledge SPG status<br>• If guest wasn’t a member, did agent offer enrollment?<br>• If guest was a member and was provided an upgrade per SPG status, did agent ask how room was?
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Agent asked guest how stay was<br>• If there was an issue, was the agent showing empathy?<br>• If a serious issue, was there a pass-on to the proper department leader?
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Agent confirmed email address to email guest folio
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Agent used guest name and offered further assistance
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Agent reminded guest to hold on to keys for parking garage
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Agent thanked the guest for their loyalty and provided a sincere closing
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Manager Signature
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Agent Signature
