Monthly Travel Visit

• Hotel

  Select

• Travel Visit Date

  Date

• Prepared By

• GM Signature

  Sign

• Summary Medallia Score

• Summary P & L

• Summary A/R & AP

• Summary Supplies & Inventory

• Summary Out of Order Rooms

• Summary Hotel Staffing

• Summary Exterior & Interior

• Summary Technology

• Summary Rooms & Housekeeping

Previous Month

• Previous Month Occupancy

• Previous Month Occupancy Budget

• Previous Month ADR

• Previous Month ADR Budget

• Previous Month Revenue

• Previous Month Out of Order Rooms

Current Month to Date

• Current Month Revenue

• Original Revenue Budget

• Current Month on Budget

• Has the last inspection been review

  No

  Yes

  N/A

• Any outstanding items from previous inspection

  Yes

  No

  N/A

• What was not completed?

• End of Month Reports - Updated to Latest

  No

  Yes

  N/A

• Food Safety - Updated with current dates

  No

  Yes

  N/A

• Pet Agreement

  No

  Yes

  N/A

• Emergency Hotel Binder - Brand Requirement

  No

  Yes

  N/A

• Employee Request off

  No

  Yes

  N/A

• Solara Cloud - Are Incident Reports being uploaded with supporting video? (Check EOM Reports)

  No

  Yes

  N/A

• Credit Card / Employee Authorization Forms

  No

  Yes

  N/A

• CC is locked in a secure area

  N/A

• Incident Report

  No

  Yes

  N/A

• GM Room Audit Report

  No

  Yes

  N/A

• Fire Life Safety Binder

  No

  Yes

  N/A

Petty Cash-Safe Log

• Is Petty Cash all current and up to date?

  No

  Yes

  N/A

• Is Petty Cash Log correct and up to date?

  No

  Yes

  N/A

• Count Safe-Do all receipts and cash all equal the correct amount?

  No

  Yes

  N/A

Deposit Binder

• Are Deposits being taken to the bank?

  No

  Yes

  N/A

• Is the Daily closing Summary in binder for everyday of the month?

  No

  Yes

  N/A

• Is Hotel Responding to 90% of GuestVoice Alerts within 72 Hours?

  No

  Yes

  N/A

• Hotel Rank & Total Hotels

• Intent to Recommend

• Meet or Exceeds Benchmark

  Pass

  Fail

  N/A

• Read 3-5 Reviews together with GM and make notes

• Cleanliness

• Meet or Exceeds Benchmark

  Pass

  Fail

  N/A

• Staff Service

• Meet or Exceeds Benchmark

  Pass

  Fail

  N/A

• Food & Beverage

• Meet or Exceeds Benchmark

  Pass

  Fail

  N/A

Standard Audit BSA Metrics

• Mobile Keys Delivered-Target % is 85% or above

  Pass

  Fail

  N/A

• Cases created per 100 rooms per day - Target is 4

  Pass

  Fail

  N/A

• Chats Responded to in Goal Time-Target % is 70% or above

  Pass

  Fail

  N/A

• Have High Actionable Insights been reviewed - Target is 70% or higher

  Pass

  Fail

  N/A

• Is GXP Setup in compliance?

  Pass

  Fail

  N/A

MESH

• Is MESH in compliance?

  No

  Yes

  N/A

P&L

• Room Revenue vs Budget

  Above Budget

  On Budget

  Below Budget

• Explain why you didn't make budget?

• What steps are you taking to ensure this month meets budget?

• Total Room Revenue

• Total Room Sales vs LY

Percentage Guideline

• Rooms Profitability 75-85%

  No

  Yes

  N/A

• Market Profitability 50-75%

  No

  Yes

  N/A

• Admin 16-19%

  No

  Yes

  N/A

• IT Telecom 1-1.5%

  No

  Yes

  N/A

• Sales 5-7%

  No

  Yes

  N/A

• Utilities 4-6%

  No

  Yes

  N/A

• Repair & Maintenance 2-5%

  No

  Yes

  N/A

• GOP 40-50%

  No

  Yes

  N/A

• EBITDA 35-45%

  No

  Yes

  N/A

• Missing Invoices in Inn-flow P&L?

  More than 5

  Less than 5

  No

  N/a

• Comments

• Are there accounts past 60+ days in AR? (Exception, Expedia is 90+)

  Compliant

  Non-Compliant

  N/A

• List names of accounts past 60+ days

• Are there any guest house accounts (HSEA) with balances?

  Compliant

  Non-Compliant

  N/A

• List the guest house accounts

• Do you have Guests with outstanding balances over $1000?

  Compliant

  Non-Compliant

  N/A

Reward Thresholds

• Are all redemption rewards reconciled?

  No

  Yes

  N/A

Expedia Partner Central

• Are pictures most up to date? i.e. Rooms, Lobby, Pool, etc.

  No

  Yes

  N/A

• Do all Front Desk agents have access to Expedia Partner Central?

  No

  Yes

  N/A

• Are auto response templates made for new reservations? Welcoming them to the hotel and providing local site or restaurant suggestions. (Read Templates)

  No

  Yes

  N/A

• Is the in-house feedback responded to < 10 hours and response needs to be > 90%?

  No

  Yes

  N/A

• Are all notification emails being sent to front desk and/or manager? Messages, feedback, etc. (Audit settings)

  No

  Yes

  N/A

• Are post Stay reviews responded to with < 1 day?

  No

  Yes

  N/A

• Is Property Overview accurate with all up to date information. Check every item.

  No

  Yes

  N/A

Booking.com

• Are pictures most up to date? i.e. Rooms, Lobby, Pool, etc.

  No

  Yes

  N/A

• Engineering Inventory Completed

  No

  Yes

  N/A

• Market Place Inventory Completed

  No

  Yes

  N/A

• Housekeeping Inventory Completed

  No

  Yes

  N/A

• Employee Schedules Completed

  No

  Yes

  N/A

• Is PAR stored and secure?

  No

  Yes

  N/A

• Is Alcohol locked in a secure storage place?

  No

  Yes

  N/A

• Do you have more than 3 rooms out of order?

  Compliant

  Non-Compliant

  N/A

• How many Rooms?

• Comments

• Does the GM have all the onboarding documents uploaded in Inn-flow, for all new hires and Existing employees?

  No

  Yes

  N/A

• Does the GM have all signed copies of Handbook by EACH employee, to include handbook short sheet? Version 1.1

  No

  Yes

  N/A

• Does the GM have job descriptions signed by each employee? Random Audit

  No

  Yes

  N/A

• Is every department fully staffed?

  No

  Yes

  N/A

• Landscaping & Parking area free from trash?

  No

  Yes

  N/A

• Is the parking lot free of oil stains or any other are there any other issues?

  No

  Yes

  N/A

• Any fluids coming from trash cans?

  Yes

  No

  N/A

• Are the trash empty?

  No

  Yes

  N/A

• Are storm drains free of debris?

  No

  Yes

  N/A

• Is dumpster area free of debris and clean?

  No

  Yes

  N/A

• All areas free of visible ant piles?

  No

  Yes

  N/A

• Are dead bushes, plants, flowers disposed of?

  No

  Yes

  N/A

• Is mulch or pine-straw 2" thick?

  No

  Yes

  N/A

• Are all exterior lights in working order? (Monument Signs, Dominion Poles, Pool Lights, Building Sign(s), Building Lights)

  No

  Yes

  N/A

• Is turf in good condition?

  No

  Yes

  N/A

• Are flower beds in good condition for the season?

  No

  Yes

  N/A

• Is the retention pond clear of debris and maintained properly?

  No

  Yes

  N/A

Exterior

• Are sidewalks clean and free of issues?

  No

  Yes

  N/A

• Is exterior of building free of issues?

  No

  Yes

  N/A

• Is the concrete throughout property in good condition with no issues?

  No

  Yes

  N/A

• Any signs of water drainage issues?

  Yes

  No

  N/A

• Are there any signs of water stains on roof edge?

  Yes

  No

  N/A

• Comments

Interior

• Are there any unauthorized signs posted?

  Compliant

  Non-Compliant

  N/A

• Boiler Room - Clear from debris and clutter?

  No

  Yes

  N/A

• The employee only doors are locked and not left open (i.e. laundry room, engineering, etc)?

  No

  Yes

  N/A

• Are all the lights in the hallways in working condition?

  No

  Yes

  N/A

• Are there any cracks in ceiling/wall/tile/drop tile?

  Yes

  No

  N/A

• Any signs of leaks or water damage throughout the hotel?

  Yes

  No

  N/A

• Does Front Desk, AGM, and Engineer know how to shut off the water?

  No

  Yes

  N/A

• Does Front Desk, AGM, and Engineer know how to shut off the gas?

  No

  Yes

  N/A

Stairwells

• Are the stairwells Vacuumed and cleaned from debris?

  No

  Yes

  N/A

• Are stairwell blinds closed and windows cleaned?

  No

  Yes

  N/A

House Laundry

• Are machines cleaned?

  No

  Yes

  N/A

• External Laundry bags empty?

  No

  Yes

  N/A

• Is floor clean?

  No

  Yes

  N/A

Front Desk

• Is the front desk clean and free from clutter?

  Pass

  Fail

  N/A

• Are their any unapproved signs posted?

  Yes

  No

  N/A

• Are the hotel branded loyalty signs out, in good condition and visible?

  No

  Yes

  N/A

• Is there someone manning the front desk? If not, is there an authorized sign in place of?

  No

  Yes

  N/A

Market Place

• Is the market fully stocked?

  No

  Yes

  N/A

• Are there brand standard drinks available? i.e. Aquafina, Pepsi, Diet

  No

  Yes

  N/A

• Is there 20oz Bottles only for soft drinks?

  No

  Yes

  N/A

• Is there a local flavor option?

  No

  Yes

  N/A

• Do you have an updated pricing chart posted?

  No

  Yes

  N/A

• Are all labels facing forward and presentable?

  No

  Yes

  N/A

• Is there a variety of 3 or more beer and 2 wine?

  No

  Yes

  N/A

• Ask Front desk the price of in item in FOSSE then compare to price sheet.

  Pass

  Fail

  N/A

Guest Laundry

• Are the lint traps empty?

  No

  Yes

  N/A

• Is floor clear of debris and trash?

  No

  Yes

  N/A

• Is all equipment in good working order?

  No

  Yes

  N/A

Lobby

• Are lobby floors clean and free from dirt?

  No

  Yes

  N/A

• Are chairs and furniture in proper order?

  No

  Yes

  N/A

• Is the TowneMap info board up to date? (TPS Brand only)

  No

  Yes

  N/A

Gym

• Are wipes available?

  No

  Yes

  N/A

• Is all equipment cleaned?

  No

  Yes

  N/A

• Is all equipment put away and neat?

  No

  Yes

  N/A

• Is the TV on and working?

  No

  Yes

  N/A

• Are there water cups mounted and replenished ?

  No

  Yes

  N/A

Outside patio

• Is patio clean from debris and trash?

  No

  Yes

  N/A

• If there is a grill, is it clean and ready for guest use?

  No

  Yes

  N/A

• Is the door lock working and gates secure from outside entry?

  No

  Yes

  N/A

• Is the fire-pit in working condition?

  No

  Yes

  N/A

Pool

• Is the Pool the correct color and free from debris?

  No

  Yes

  N/A

• Is the pool area clear from trash and debris?

  No

  Yes

  N/A

• Are the chairs straight and towels available for guests, on chairs or on rack?

  No

  Yes

  N/A

• Is the door lock working and gates secure from outside entry?

  No

  Yes

  N/A

• Has the pool log book been filled out daily?

  No

  Yes

  N/A

Meeting Space

• Is the meeting space clean?

  No

  Yes

  N/A

Breakfast

• Is breakfast hot and stocked?

  No

  Yes

  N/A

• Does breakfast meet brand standards?

  No

  Yes

  N/A

• Is Coffee hot/warm?

  No

  Yes

  N/A

Kitchen

• Is there any expired food? (Random audit on items in freezer, fridge)

  Yes

  No

  N/A

• Does opened food in line fridge have the correct date of use stickers?

  No

  Yes

  N/A

• Are grill vents clean from debris and dirt?

  No

  Yes

  N/A

• Are the associate's name badges clear and visible?

  No

  Yes

  N/A

• Are the associate's uniforms clean, free of any damage, with no creases and no odors?

  No

  Yes

  N/A

• Are there any vest, t-shirts or undergarments visible in anyway?

  Yes

  No

  N/A

• Is the associate's hair clean, neat, and tidy?

  No

  Yes

  N/A

• Are associates wearing closed shoes - no open toed shoes or inappropriate footwear?

  No

  Yes

  N/A

Security Camera System

• Are the camera lens focused and clean of debris?

  No

  Yes

  N/A

• Are all security cameras working and recording 30 days of retention?

  No

  Yes

  N/A

• Are the cameras securely attached to the wall?

  No

  Yes

  N/A

• Are all lens covers on the cameras?

  No

  Yes

  N/A

• Is the front desk sound clear on the AI Camera?

  No

  Yes

  N/A

• Is the time and date stamp correct?

  No

  Yes

  N/A

• Are you downloading footage and uploading to Solara Cloud incident folders?

  Pass

  Fail

  N/A

• Do you need more training?

  No

  Yes

  N/A

Sharpvue Alarm System

• Is Sharpvue alarm system notifying you when doors are left open?

  No

  Yes

  N/A

• Are the motion detection sensors working?

  No

  Yes

  N/A

• Is your panel mounted on the wall?

  No

  Yes

  N/A

• Are your thermostats locked from guests and employees (Preform Audit)?

  No

  Yes

  N/A

Server Room

• Is the backup tape box shut and locked?

  No

  Yes

  N/A

• Is server room clean from debris and boxes?

  No

  Yes

  N/A

• Is backup battery carrying a load percentage?

  No

  Yes

  N/A

• Is server room locked and secure?

  No

  Yes

  N/A

• Is the lobby music at an acceptable volume?

  No

  Yes

  N/A

Other Technology

• Is the Orange Door App utilized and filled out properly? (RI Brand only)

  No

  Yes

  N/A

• Room Numbers Inspected

• DND sign in room

  No

  Yes

  N/A

Kitchen

• 1 waste basket

  No

  Yes

  N/A

• 4 glasses, 4 Plates, 4 Bowls, 4 Knives, 4 Forks

  No

  Yes

  N/A

• 1 Coffee Maker

  No

  Yes

  N/A

• All pots and pans clean and present

  No

  Yes

  N/A

• Vegetable Peeler, Can/Wine Opener, Oven Mitts, drawer accessories etc present?

  No

  Yes

  N/A

• 1 Dish Soap

  No

  Yes

  N/A

• 1 Dishwasher Pod

  No

  Yes

  N/A

• 1 Dish Rag

  No

  Yes

  N/A

• 1 Dry Rag

  No

  Yes

  N/A

• 1 Drain Plug

  No

  Yes

  N/A

• Stove & Microwave in working condition

  No

  Yes

  N/A

• 2 pack regular coffee (for CV1 Brewer)

  No

  Yes

  N/A

• 1 pack decaf coffee (for CV1 Brewer)

  No

  Yes

  N/A

• 2 tea bag (for CV1 Brewer)

  No

  Yes

  N/A

• 4 condiment package

  No

  Yes

  N/A

• Liquid Creamer present?

  No

  Yes

  N/A

• Grocery List (RI Brand only)

  No

  Yes

  N/A

• Is the fridge clean?

  No

  Yes

  N/A

• Is the dishwasher empty and clean?

  No

  Yes

  N/A

• Are the cabinets clean with no items left behind by guests?

  No

  Yes

  N/A

Bathroom Cleanlines

• Bathroom free of odours

  No

  Yes

  N/A

• Clean toilet seat (both sides)

  No

  Yes

  N/A

• Is Bathroom Exhaust free of dust?

  No

  Yes

  N/A

• Toilet seat down

  No

  Yes

  N/A

• Shower curtain and liner clean

  No

  Yes

  N/A

• Free of water spots on tiles and shower head/bars

  No

  Yes

  N/A

• Soap Dish Clean

  No

  Yes

  N/A

• Free from any hair

  Pass

  Fail

  N/A

• Floor mopped

  No

  Yes

  N/A

Bathroom Guest Supplies

• Is the linen re-use hanger collateral in the bathroom?

  No

  Yes

  N/A

• 1 frosted oval display tray

  No

  Yes

  N/A

• 1 soap

  No

  Yes

  N/A

• Are all three bulk amenities present and matching?

  No

  Yes

  N/A

• Are all three bulk amenities in order?

  No

  Yes

  N/A

• Are all three bulk amenities clean and wiped?

  No

  Yes

  N/A

• Are all three bulk amenities the same brand?

  No

  Yes

  N/A

• 3/4 bath towels or 4/4

  No

  Yes

  N/A

• 2/3 face cloths or 3/3

  No

  Yes

  N/A

• 2/3 hand cloths or 3/3

  No

  Yes

  N/A

• 1 bath mat

  No

  Yes

  N/A

• 1 hair dryer in hair dryer bag

  No

  Yes

  N/A

• 2 toilet paper rolls

  No

  Yes

  N/A

Guest Room

• Drapes partially closed

  No

  Yes

  N/A

• Light switches work correctly

  No

  Yes

  N/A

• Doors working properly

  No

  Yes

  N/A

• Windows open and close properly

  No

  Yes

  N/A

• Window glass clean

  No

  Yes

  N/A

• Drapes free from holes

  No

  Yes

  N/A

• Controls for air conditioning/heat work properly

  No

  Yes

  N/A

• A/C Set to correct temperature Heat 72 Cool 76

  No

  Yes

  N/A

• Air conditioning filter clean

  No

  Yes

  N/A

• Light bulbs Working

  No

  Yes

  N/A

• Lamp shades clean and straight

  No

  Yes

  N/A

• Beds correctly made

  No

  Yes

  N/A

• Fluffed/even pillows 2/1 or 2/2

  No

  Yes

  N/A

• Bedspread free of rips and stains

  No

  Yes

  N/A

• Upholstery clean and in good condition

  No

  Yes

  N/A

• Furniture free from scratches or stains

  No

  Yes

  N/A

• Walls clean and free of cobwebs

  No

  Yes

  N/A

• Walls free from scratches and nicks

  No

  Yes

  N/A

• Telephone working

  No

  Yes

  N/A

• Furniture draws slide out easily

  No

  Yes

  N/A

• Anything under the bed

  Yes

  No

  N/A

• Windows closed

  No

  Yes

  N/A

• Television off with remotes out

  No

  Yes

  N/A

• Window locks on windows

  No

  Yes

  N/A

• Carpets free of stains

  No

  Yes

  N/A

• 1 memo pad with hotel pen

  No

  Yes

  N/A

• Comment / Add

Night table/desk

• 2 bible - Not staked - under phone drawer

  No

  Yes

  N/A

• 1 AM/FM clock within 2 minutes of correct time

  No

  Yes

  N/A

• Phone is working

  No

  Yes

  N/A

• Are desk chords secure? (Not loose)

  No

  Yes

  N/A

Closet

• 6 hangers + 4 hangers with skirt clips

  No

  Yes

  N/A

• 1 Laundry Bag

  No

  Yes

  N/A

• 1 Laundry Ticket

  No

  Yes

  N/A

• 1 BIB - Blanket, Flat Sheet, Fitted Sheet, Pillow,

  No

  Yes

  N/A

• 1 Iron - Free from water

  No

  Yes

  N/A

• 1 Ironing Board

  No

  Yes

  N/A

Room Maintenance

• Does the room require any maintenance or repairs

  Yes

  No

  N/A

• If repairs are required, please include a photo of the broken items.

  Media

• If anything is damaged, please include a photo of the damages.

  Media

• Has anything in the room been damaged?

  Yes

  No

  N/A

Misc

• Foriegn Items left behind

  Yes

  No

  N/A

• Peep hole in working and good condition

  No

  Yes

  N/A

• Schedule of Rate cards - update date

  No

  Yes

  N/A

• Trash left in pull-out sofa

  Yes

  No

  N/A

• Any missing furniture or fixtures

  Yes

  No

  N/A