SUPERVISOR CHECKLIST

• Email to DO and Lynette weekly

• Week #

• Conducted on

  Date

• Prepared by

Store

DAILY

• Check Outlook Email & QSR Security

  ✔

  ✘

  N/A

• Check QSR Soft Sales Data, Labor +/-, Cash Controls, Overtime, Service Timing Levels. Address opportunities with GM.

  ✔

  ✘

  N/A

• Check Voice Dashboard MID, 13, Comments.

  ✔

  ✘

  N/A

• Follow up on new & pending eWork orders.

  ✔

  ✘

  N/A

• Address Customer Complaints from Corp, Answer Connect, Delivery, Voice. Address the root cause & resolution.

  ✔

  ✘

  N/A

• Check Touchpoints for Employee Feedback & questions. Email Do's for resolutions with employee complaints.

  ✔

  ✘

  N/A

• Check Loomis safe working and address any emails

  ✔

  ✘

  N/A

WHEN VISITING STORES

• Do one Operations Excellence Assessment a day. Check any Omni Channel plus Behind the Counter

  ✔

  ✘

  N/A

• Do Drive thru visits daily. Check MOP Greeting, AAT, "Is your order correct on the screen."

  ✔

  ✘

  N/A

• Check In Store MOP, Kiosk, Curbside procedures, Table Service, Table Touch, Delivery and Digital

  ✔

  ✘

  N/A

• Conduct a food safety & QSC travel path with the shift manager.

  ✔

  ✘

  N/A

• All delivery tablets are working.

  ✔

  ✘

  N/A

• Check UHC ca binet levels, product quality, PLX In place, eProduction, fry procedures, prep table holding times.

  ✔

  ✘

  N/A

• Check completion of food safety, shift management & reminders on Squadle.

  ✔

  ✘

  N/A

• Check for broken equipment & follow upon pending repairs.

  ✔

  ✘

  N/A

• Verify the store is using the positioning chart. Targets posted & communicated.

  ✔

  ✘

  N/A

WEEKLY

• Labor +/- Hours sent to DO's evert Monday & Friday.

  ✔

  ✘

  N/A

• Verify completion of GM checklist.

  ✔

  ✘

  N/A

• Walk Thru with GM addressing operational opportunities, cleanliness & repairs.

  ✔

  ✘

  N/A

• Review Pace kpi with the GM's and assistant managers

  ✔

  ✘

  N/A

• Verify time punches & check for missed breaks, under 2 hours & minor violations.

  ✔

  ✘

  N/A

• Verify crew schedules & labor analysis by Thursday. Post and Approve. Scheduling of minors

  ✔

  ✘

  N/A

• Cameras are working & recording properly. Music is working. eLearninging or tablet is working.

  ✔

  ✘

  N/A

• Check Food Donation Program Tracking form & procedures.

  ✔

  ✘

  N/A

• Review Customer Complaint Tracking. Address Complaint issues & resolutions.

  ✔

  ✘

  N/A

• Review cash audit. Cashless & POS refunds, over rings.

  ✔

  ✘

  N/A

• Check crew & management staffing. McHire utilized daily.

  ✔

  ✘

  N/A

• Check I9 and TRUST Dashboard. Follow up on expired & missing documents. Including application and SRIW

  ✔

  ✘

  N/A

• Follow up on management development. Employees scheduled for required training classes

  ✔

  ✘

  N/A

• verify completion of On Boarding for new employees within 2 days of employment.

  ✔

  ✘

  N/A

Training Plan

• Verify shift management modules are completed within 30 days of promotion.

  ✔

  ✘

  N/A

• Verify 1 mgr on Food Safety for changeover

  ✔

  ✘

  N/A

• Managers registered for LTC

  ✔

  ✘

  N/A

• Managers scheduled for Serve Safe Online Course

  ✔

  ✘

  N/A

• Managers scheduled for Harassment Training

  ✔

  ✘

  N/A

• Managers registered for DLIM

  ✔

  ✘

  N/A

• Managers OTP 1

  ✔

  ✘

  N/A

• Managers OTP 2

  ✔

  ✘

  N/A

MID MONTH

• Verify all work permits are current

  ✔

  ✘

  N/A

• Verify all food handlers are current

  ✔

  ✘

  N/A

• Verify all Serve Safe certificates are current

  ✔

  ✘

  N/A

• Verify all crew & manager harassment certificates are current

  ✔

  ✘

  N/A

• SRIW completed within 14 days of hire. Update the tracking form on PBSV Binder. Update Crew Proficiency.

  ✔

  ✘

  N/A

• Managers List updated and sent to DO's.

  ✔

  ✘

  N/A

• Term employees on eRS & Trust.

  ✔

  ✘

  N/A

• Review GM Performance Scorecard.

  ✔

  ✘

  N/A

• Go over P&L with GMs. Work on action plan for improvement. Post TOP 5 Stat Opportunities.

  ✔

  ✘

  N/A

• Verify safe contents/ EMERGENCY KIT/ SAFETY EQUIPMENT

  ✔

  ✘

  N/A

• Update managers list

  ✔

  ✘

  N/A

EOM

• Verify petty cash.

  ✔

  ✘

  N/A

• Verify Food to base and inventory.

  ✔

  ✘

  N/A

• Turn in Toy Count, Bill Ledger, Non Operating Supplies Tracking, GM STC, petty cash to Lynette.

  ✔

  ✘

  N/A

MONTHLY

• Verify completion of Monthly Food Safety by the 5th

  ✔

  ✘

  N/A

• Sales Projections to DO by the 10th.

  ✔

  ✘

  N/A

• Turn in adjustment sheets to Maritza and Lynette on one excel sheet

  ✔

  ✘

  N/A

• PACE Food Safety Review completed on the 16th.

  ✔

  ✘

  N/A

• Managers & supervisor schedule to DO by the 15th,

  ✔

  ✘

  N/A

• Individual Store Managers Meeting by the 15th

  ✔

  ✘

  N/A

• GM Meeting scheduled by the 15th.

  ✔

  ✘

  N/A

• Email all Time Punch Change Approvals to the office.

  ✔

  ✘

  N/A

• Verify completion of Equipment Calibrations by GM s and check PM calendar

  ✔

  ✘

  N/A

• Verify completion of Monthly Safety Meetings (SEND EMAIL to Lynette once done)

  ✔

  ✘

  N/A

• OTP Travel path by the 10th.

  ✔

  ✘

  N/A

Miscellaneous

• Email corrective actions within 1 week to Do's & Rick.

  ✔

  ✘

  N/A

• Health Dept, Ecolab Pest Control, EcoSure Food Safety, Ecosure Playland Audits.

  ✔

  ✘

  N/A

Quarterly

• 1st Month - Osha

  ✔

  ✘

  N/A

• 2nd Month - Health & Safety/System Reviews

  ✔

  ✘

  N/A

• 3rd Month - Pace Food Safety Visit

  ✔

  ✘

  N/A

• Prepared by

  Sign

• Date

  Date