Title Page
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Email to DO and Lynette weekly
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Week #
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Conducted on
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Prepared by
Checklist
Store
DAILY
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Check Outlook Email & QSR Security
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Check QSR Soft Sales Data, Labor +/-, Cash Controls, Overtime, Service Timing Levels. Address opportunities with GM.
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Check Voice Dashboard MID, 13, Comments.
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Follow up on new & pending eWork orders.
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Address Customer Complaints from Corp, Answer Connect, Delivery, Voice. Address the root cause & resolution.
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Check Touchpoints for Employee Feedback & questions. Email Do's for resolutions with employee complaints.
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Check Loomis safe working and address any emails
WHEN VISITING STORES
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Do one Operations Excellence Assessment a day. Check any Omni Channel plus Behind the Counter
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Do Drive thru visits daily. Check MOP Greeting, AAT, "Is your order correct on the screen."
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Check In Store MOP, Kiosk, Curbside procedures, Table Service, Table Touch, Delivery and Digital
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Conduct a food safety & QSC travel path with the shift manager.
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All delivery tablets are working.
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Check UHC ca binet levels, product quality, PLX In place, eProduction, fry procedures, prep table holding times.
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Check completion of food safety, shift management & reminders on Squadle.
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Check for broken equipment & follow upon pending repairs.
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Verify the store is using the positioning chart. Targets posted & communicated.
WEEKLY
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Labor +/- Hours sent to DO's evert Monday & Friday.
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Verify completion of GM checklist.
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Walk Thru with GM addressing operational opportunities, cleanliness & repairs.
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Review Pace kpi with the GM's and assistant managers
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Verify time punches & check for missed breaks, under 2 hours & minor violations.
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Verify crew schedules & labor analysis by Thursday. Post and Approve. Scheduling of minors
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Cameras are working & recording properly. Music is working. eLearninging or tablet is working.
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Check Food Donation Program Tracking form & procedures.
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Review Customer Complaint Tracking. Address Complaint issues & resolutions.
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Review cash audit. Cashless & POS refunds, over rings.
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Check crew & management staffing. McHire utilized daily.
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Check I9 and TRUST Dashboard. Follow up on expired & missing documents. Including application and SRIW
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Follow up on management development. Employees scheduled for required training classes
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verify completion of On Boarding for new employees within 2 days of employment.
Training Plan
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Verify shift management modules are completed within 30 days of promotion.
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Verify 1 mgr on Food Safety for changeover
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Managers registered for LTC
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Managers scheduled for Serve Safe Online Course
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Managers scheduled for Harassment Training
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Managers registered for DLIM
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Managers OTP 1
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Managers OTP 2
MID MONTH
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Verify all work permits are current
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Verify all food handlers are current
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Verify all Serve Safe certificates are current
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Verify all crew & manager harassment certificates are current
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SRIW completed within 14 days of hire. Update the tracking form on PBSV Binder. Update Crew Proficiency.
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Managers List updated and sent to DO's.
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Term employees on eRS & Trust.
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Review GM Performance Scorecard.
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Go over P&L with GMs. Work on action plan for improvement. Post TOP 5 Stat Opportunities.
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Verify safe contents/ EMERGENCY KIT/ SAFETY EQUIPMENT
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Update managers list
EOM
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Verify petty cash.
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Verify Food to base and inventory.
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Turn in Toy Count, Bill Ledger, Non Operating Supplies Tracking, GM STC, petty cash to Lynette.
MONTHLY
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Verify completion of Monthly Food Safety by the 5th
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Sales Projections to DO by the 10th.
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Turn in adjustment sheets to Maritza and Lynette on one excel sheet
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PACE Food Safety Review completed on the 16th.
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Managers & supervisor schedule to DO by the 15th,
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Individual Store Managers Meeting by the 15th
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GM Meeting scheduled by the 15th.
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Email all Time Punch Change Approvals to the office.
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Verify completion of Equipment Calibrations by GM s and check PM calendar
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Verify completion of Monthly Safety Meetings (SEND EMAIL to Lynette once done)
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OTP Travel path by the 10th.
Miscellaneous
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Email corrective actions within 1 week to Do's & Rick.
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Health Dept, Ecolab Pest Control, EcoSure Food Safety, Ecosure Playland Audits.
Quarterly
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1st Month - Osha
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2nd Month - Health & Safety/System Reviews
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3rd Month - Pace Food Safety Visit
Sign-off
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Prepared by
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Date