Service Audit

• Prepared by

• Personnel

• Conducted on

  Date

• Rate the Service Expectations as Follows:
  1: Expectation not met 2: Expectation often not met 3: Expectation sometimes met 4: Expectation consistently met 5: Expectation consistently exceeded

Service Timing

• 30 Second Greet | 10 Second Greet Bar

  1

  2

  3

  4

  5

• 3 Minute Drink Time | 1 Minute Bar

  1

  2

  3

  4

  5

• 2 Minute SPECIFIC Bite / Quality Check

  1

  2

  3

  4

  5

• Beverage Refill Offered at 1/3 Marker

  1

  2

  3

  4

  5

• 5 Minute Max from End of Meal to Payment Offering

  1

  2

  3

  4

  5

• 2 Minute Table Flip

  1

  2

  3

  4

  5

Service Standards

• Coaster Protocol

  1

  2

  3

  4

  5

• Name Exchange

  1

  2

  3

  4

  5

• Pre-Service Standards

  1

  2

  3

  4

  5

• Recommendations / Specials

  1

  2

  3

  4

  5

• Repeating Order Back to Table

  1

  2

  3

  4

  5

• Specific Post Dinner Offerings / Dessert Menu Drop

  1

  2

  3

  4

  5

Section Cleanliness

• Section Check (napkins, coasters on floor / under table)

  1

  2

  3

  4

  5

• Table Maintenance

  1

  2

  3

  4

  5

• Tray and Cloth Usage

  1

  2

  3

  4

  5

• Serveries Cleanliness

  1

  2

  3

  4

  5

• Clean Bills (minimal to no open mods, allergy protocol)

  1

  2

  3

  4

  5

• Circular Service

  1

  2

  3

  4

  5

Above and Beyond

• Section Buddy Involvement

  1

  2

  3

  4

  5

• Food Running

  1

  2

  3

  4

  5

• Drink Running / 3 Drink Rule Protocol

  1

  2

  3

  4

  5

• Hostess Seating Assistance

  1

  2

  3

  4

  5

• Flow Duty

  1

  2

  3

  4

  5

• Overall Table Engagement

  1

  2

  3

  4

  5