Title Page
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Store Name
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Store OIC
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Auditor
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Date
STORE CLEANLINESS
Kitchen Area
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Dry kitchen floor
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No broken/missing tiles ( wall / floor )
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Clean baseboards
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All drainage is working properly
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Dust free kitchen
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Shelvings dusted and cleaned, rust free
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Organized shelvings and clean
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Ceiling with proper lighting, no busted light, no grease or stains
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Emergency lights working and clean
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Smoke detector installed and working
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Sprinkler installed and working
Parking , Alfresco & Dining Area
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Parking area clean within the store perimeter
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Glass panels free of smudges & streaks
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Door properly working
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Door free of smudges and streaks , handles polished and cleaned
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Alfresco tables and chairs free of dust, floor swept consistently
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Trash bins available for alfresco customers
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Tables are organized, firmed and not wobbling
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Tables and chairs are clean and properly stained
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No gums under tables and chairs
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No cuts on fabric for cushioned seats
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Ceiling and floor clean
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Baseboards clean and no excess mop stains
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Signages working and no busted light
Guest or Staff Toilet Area
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All flush is working, bidet functional , no leak
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No broken tiles on floors or walls
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Hand dryer working, if applicable
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Toilet floor is dry
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Faucet/s are working properly
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Mirror cleaned and free of stains
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Properly lighted, no busted light
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Lock is working
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Properly stocked
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* Handsoap
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* Alcohol
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* Tissue roll
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* Paper Towel
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No foul odor
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No leaks
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Fixtures are properly cleaned and no rust or accumulation of cleaner
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* Wash hand sink
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* Toilet bowl
OVERALL EQUIPMENT
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All equipment working at Bar
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* Blender
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* Fructose Machine
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* Water Heater
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* Ice Machine
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* Coffee Grinder
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* Coffee Machine
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*Chiller & Freezer
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* Cake Display Chiller - exclusively for Cakes only
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All equipment working at Kitchen
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*Electrical Stove
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* Kitchen Aid Mixer
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Chillers and freezers has right temperature
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* 2 to 8 degrees F for chiller
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* 0 to 15 degree F for freezer
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Chillers and freezers are clean inside and out , labelled
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Chillers and freezers are organized with right item in it
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Stainless working tables are clean and grease free
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Smallwares are rust free
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Smallwares are in good working condition
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All equipment working at FRONT OF THE HOUSE
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* TV Monitor
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* CCTV
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* Sound System & Speakers
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* Airconditioning Units
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* Wifi Active and in use
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* POS Monitor and Printers
FOOD SAFETY & SANITATION
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Staff wearing hairnet and gloves while in preparation area
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No sick person in the kitchen and dining area
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No evidence of pest infestation
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Opened items are stored in sealed containers and properly covered to avoid contamination
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Fire extinguishers present, labelled and updated , not expired
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Chemicals & cleaning materials separate from food stuff
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Items stored 6 inches above the ceiling / 6 inches above the floor
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No expired products in the storage area
SAFETY PROTOCOLS
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Acrylic barrier at counter
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Contact Tracing / QR Code
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Thermal Scanner
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Alcohol / Sanitizer
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Foot Sticker for distant ordering
PRODUCT QUALITY
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Milk tea
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Cheesecake cream
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Cream cheese cream
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Chestnut cream
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Black Pearl
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Pudding
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Green tea
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Drinks
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All recipe/sub-recipe present and updated
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Master recipe book present and in use
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Quick reference guide present
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All products available, no 86d
OFFICE & ADMIN
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Bulletin board is organized and updated
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Change Fund intact
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Petty Cash Fund , cash on hand and receipts are balanced
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Permits updated and organized
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BIR Journal filled up and updated
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Vault safety secured , ( note all items stored in the vault )
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Sales Report filed and updated
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Deposit slip filed
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POS Authorization only for OICs / TLs
PEOPLE
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Employee lockers clean
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Staff Bags are stored properly , no personal stuff mingled with store products
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Complete uniform is required
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* Name tag
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* Face Mask
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* Face shield, can be optional
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* MIT Cap
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* Correct color of pants , Khaki brown
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* Apron appropriate for assigned uniform
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* Shoes , plain black casual not rubber shoes
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Proper hygiene for Female staff - Specify if not applicable
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* Hair tied properly in pony tail
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* Non - colored hair
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* Non colored, short trimmed fingernail
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Proper hygiene for Male staff - Specify if not applicable
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* Clean cut hair, no longer than the collar
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* No evident tattoo
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Staff taking break in the designated location
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Staff perked up and energetic while on duty
PRODUCT KNOWLEDGE
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Q & A with the employees , menu<br>* Staff answered correctly and with confidence
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Q & A with the employees , on going promos<br>* Staff answered correctly and with confidence
MARKETING
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TV Menu updated as to FGC standard
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Music Playlist as to FGC standard
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Counter Menu clean and updated
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Gift Certificate, intact and well kept
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Marketing Promo / Tied up Aggregators in place
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* Grab
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* Elite Card, ( available and at par )
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* E-Store
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* Food Panda
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* Booky
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* Pickaroo
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Merchandise items available and being suggested
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* Eco Bags
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* Tumblers
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Payment Scheme collaterals in place
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* Gcash
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* Pay Maya
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* Sodexo
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Check availability of items featured in the current promo
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* POS button in place
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* Stocks ordered, check delivery date
STOCK MANAGEMENT
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Delivery logbook in place
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Delivery Receipts transmitted on time , no pending in store
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Inventory Template filled up and updated
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* Daily inventory Count
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* Spot count to check variances
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No items bought OUTSOURCE, for Franchisees only
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Items alllowed for outsource
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* Tissue roll
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* Paper Towel
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* Garbage bag
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* Fine sugar
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*Condensed Milk ( Alaska, Carnation, Jolly Cow )
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*Lipton Tea bag
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* Mosa Charger
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* Sprite
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*Coffee stirrer
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* Grab or Food Panda POS Thermal
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* Pos Thermal or Journal
CUSTOMER SERVICE
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Core 5
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* Staff made friendly eye contact with customers.
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* Staff shared a smile with customer.
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* Staff speak enthusiastically.
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* Staff is pleasant and approachable.
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* Hand gestures and body language are appropriately used.
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* Staff exhibit undivided attention to customers.
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6 Extra-Mile Behaviors
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* Staff demonstrate exceptional product knowledge
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* Staff complete and deliver orders with exceptional quality.
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* Staff attend to customer needs beyond expectations.
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* Staff perform table touch-ins.
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* Staff exhibit extra-mile behavior by carrying large orders.
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* Staff go above and beyond to care for the guests
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* Writing quotes on cups
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* Writing guest name
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* Asking for the amount of sugar
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* How to drink Cream cheese
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* Staff treat the customers well all the time.
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8 Service Standards
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* Smile and Greet
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* Get order and Name of the customer
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* Suggestive Selling (Upselling & Cross-selling)
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* Ask for Elite Card
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* Settle Payment
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* Prepare the order
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* Serve the Order in timely manner
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1-3 drinks : 2 to 4 minutes
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4-5 drinks : 5 - 7 minutes
COMPLETION
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Store OIC Signature
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Auditor Signature
