Title Page

  • Store Name

  • Store OIC

  • Auditor

  • Date

STORE CLEANLINESS

Kitchen Area

  • Dry kitchen floor

  • No broken/missing tiles ( wall / floor )

  • Clean baseboards

  • All drainage is working properly

  • Dust free kitchen

  • Shelvings dusted and cleaned, rust free

  • Organized shelvings and clean

  • Ceiling with proper lighting, no busted light, no grease or stains

  • Emergency lights working and clean

  • Smoke detector installed and working

  • Sprinkler installed and working

Parking , Alfresco & Dining Area

  • Parking area clean within the store perimeter

  • Glass panels free of smudges & streaks

  • Door properly working

  • Door free of smudges and streaks , handles polished and cleaned

  • Alfresco tables and chairs free of dust, floor swept consistently

  • Trash bins available for alfresco customers

  • Tables are organized, firmed and not wobbling

  • Tables and chairs are clean and properly stained

  • No gums under tables and chairs

  • No cuts on fabric for cushioned seats

  • Ceiling and floor clean

  • Baseboards clean and no excess mop stains

  • Signages working and no busted light

  • Busted lights

Guest or Staff Toilet Area

  • All flush is working, bidet functional , no leak

  • No broken tiles on floors or walls

  • Hand dryer working, if applicable

  • Toilet floor is dry

  • Faucet/s are working properly

  • Mirror cleaned and free of stains

  • Properly lighted, no busted light

  • Lock is working

  • Properly stocked

  • * Handsoap

  • * Alcohol

  • * Tissue roll

  • * Paper Towel

  • No foul odor

  • No leaks

  • Fixtures are properly cleaned and no rust or accumulation of cleaner

  • * Wash hand sink

  • * Toilet bowl

OVERALL EQUIPMENT

  • All equipment working at Bar

  • * Blender

  • *Tea Blender

  • * Fructose Machine

  • * Water Heater

  • * Ice Machine

  • * Coffee Grinder

  • * Coffee Machine

  • *Chiller & Freezer

  • * Cake Display Chiller - exclusively for Cakes only

  • All equipment working at Kitchen

  • *Electrical Stove

  • * Kitchen Aid Mixer

  • Chillers and freezers has right temperature

  • * 2 to 8 degrees F for chiller

  • * 0 to 15 degree F for freezer

  • Chillers and freezers are clean inside and out , labelled

  • Chillers and freezers are organized with right item in it

  • Stainless working tables are clean and grease free

  • Smallwares are rust free

  • Smallwares are in good working condition

  • All equipment working at FRONT OF THE HOUSE

  • * TV Monitor

  • * CCTV

  • * Sound System & Speakers

  • * Airconditioning Units

  • * Wifi Active and in use

  • * POS Monitor and Printers

FOOD SAFETY & SANITATION

  • Staff wearing hairnet and gloves while in preparation area

  • No sick person in the kitchen and dining area

  • No evidence of pest infestation

  • Opened items are stored in sealed containers and properly covered to avoid contamination

  • Fire extinguishers present, labelled and updated , not expired

  • Chemicals & cleaning materials separate from food stuff

  • Items stored 6 inches above the ceiling / 6 inches above the floor

  • No expired products in the storage area

  • Pest control

  • Water analysis

  • Replacement of Filter

SAFETY PROTOCOLS

  • Acrylic barrier at counter

  • Contact Tracing / QR Code

  • Thermal Scanner

  • Alcohol / Sanitizer

  • Foot Sticker for distant ordering

PRODUCT QUALITY

  • Milk tea

  • Cheesecake cream

  • Cream cheese cream

  • Chestnut cream

  • Black Pearl

  • Pudding

  • Grass Jelly

  • Green tea

  • Drinks

  • All recipe/sub-recipe present and updated

  • Master recipe book present and in use

  • Quick reference guide present

  • All products available, no 86d

OFFICE & ADMIN

  • Bulletin board is organized and updated

  • Change Fund intact

  • Petty Cash Fund , cash on hand and receipts are balanced

  • Permits updated and organized

  • BIR Journal filled up and updated

  • Vault safety secured , ( note all items stored in the vault )

  • Sales Report filed and updated

  • Deposit slip filed

  • POS Authorization only for OICs / TLs

PEOPLE

  • Employee lockers clean

  • Staff Bags are stored properly , no personal stuff mingled with store products

  • Complete uniform is required

  • * Name tag

  • * Face Mask

  • * Face shield, can be optional

  • * MIT Cap

  • * Correct color of pants , Khaki brown

  • * Apron appropriate for assigned uniform

  • * Shoes , plain black casual not rubber shoes

  • Proper hygiene for Female staff - Specify if not applicable

  • * Hair tied properly in pony tail

  • * Non - colored hair

  • * Non colored, short trimmed fingernail

  • Proper hygiene for Male staff - Specify if not applicable

  • * Clean cut hair, no longer than the collar

  • * No evident tattoo

  • Staff taking break in the designated location

  • Staff perked up and energetic while on duty

PRODUCT KNOWLEDGE

  • Q & A with the employees , menu<br>* Staff answered correctly and with confidence

  • Q & A with the employees , on going promos<br>* Staff answered correctly and with confidence

MARKETING

  • TV Menu updated as to FGC standard

  • Music Playlist as to FGC standard

  • Counter Menu clean and updated

  • Gift Certificate, intact and well kept

  • Marketing Promo / Tied up Aggregators in place

  • * Grab

  • * Elite Card, ( available and at par )

  • * E-Store

  • * Food Panda

  • * Booky

  • * Pickaroo

  • Merchandise items available and being suggested

  • * Eco Bags

  • * Tumblers

  • Payment Scheme collaterals in place

  • * Gcash

  • * Pay Maya

  • * Sodexo

  • Check availability of items featured in the current promo

  • * POS button in place

  • * Stocks ordered, check delivery date

STOCK MANAGEMENT

  • Delivery logbook in place

  • Delivery Receipts transmitted on time , no pending in store

  • Inventory Template filled up and updated

  • * Daily inventory Count

  • * Spot count to check variances

  • No items bought OUTSOURCE, for Franchisees only

  • Items alllowed for outsource

  • * Tissue roll

  • * Paper Towel

  • * Garbage bag

  • * Fine sugar

  • *Condensed Milk ( Alaska, Carnation, Jolly Cow )

  • *Lipton Tea bag

  • * Mosa Charger

  • * Sprite

  • *Coffee stirrer

  • * Grab or Food Panda POS Thermal

  • * Pos Thermal or Journal

CUSTOMER SERVICE

  • Core 5

  • * Staff made friendly eye contact with customers.

  • * Staff shared a smile with customer.

  • * Staff speak enthusiastically.

  • * Staff is pleasant and approachable.

  • * Hand gestures and body language are appropriately used.

  • * Staff exhibit undivided attention to customers.

  • 6 Extra-Mile Behaviors

  • * Staff demonstrate exceptional product knowledge

  • * Staff complete and deliver orders with exceptional quality.

  • * Staff attend to customer needs beyond expectations.

  • * Staff perform table touch-ins.

  • * Staff exhibit extra-mile behavior by carrying large orders.

  • * Staff go above and beyond to care for the guests

  • * Writing quotes on cups

  • * Writing guest name

  • * Asking for the amount of sugar

  • * How to drink Cream cheese

  • * Staff treat the customers well all the time.

  • 8 Service Standards

  • * Smile and Greet

  • * Get order and Name of the customer

  • * Suggestive Selling (Upselling & Cross-selling)

  • * Ask for Elite Card

  • * Settle Payment

  • * Prepare the order

  • * Serve the Order in timely manner

  • 1-3 drinks : 2 to 4 minutes

  • 4-5 drinks : 5 - 7 minutes

COMPLETION

  • Store OIC Signature

  • Auditor Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.