Front of House

Are the stores Entrances acceptable and within the tolerances of 'What Good Looks Like'?

Barrier Matting

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Definitions

Acceptable standard - no layer of dust or debris. No marks that are removable. Slight evidence of gum

Unacceptable standard - Build-up of fluff, dirt, grit and deposits of other debris within the barrier matting.
Dried spots and stains that are removable and treatable.
Chewing gum not removed

no label

External Frontage (within M&S demise)

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Definitions

Acceptable standard - no loose debris, dirt or litter

Unacceptable standard - Excessive litter, debris or soiling that has clearly been built up over more time than the recommended frequency of cleaning would allow.

no label
Are the stores Clothing & Home standards acceptable and within the tolerances of 'What Good Looks Like'?

Hard Floors

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Definitions

Acceptable standard - Free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages.
Slight build up around edges

Unacceptable standard - Accumulations of dust, fluff, dirt, gum and other debris especially easily accessible areas.
Lack of lustre with more scuff and use marks than would be created through the traffic of the day
Surfaces left slippery
Visible mop or machine marks, streaks and removable stains

no label

Carpeted Floors

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Definitions

Acceptable standard - no layer of dust within pile, build-up of fluff or dirt.
Slight evidence of debris and gum

Unacceptable standard - layer of dust within pile
Build- up of fluff and dirt, deposits or other debris
Dried spots and stains that are removable and treatable
Chewing gum not removed

no label

Mirrors

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Definitions

Acceptable standard - clean and steak/smear free with no visible dust, finger marks or general soiling

Unacceptable standard - removable finger marks and smearing on glazed areas
Dusty or greasy surface

Textile Till Points

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Definitions

Acceptable standard - all areas to be free of spillages, debris and left smear free

Unacceptable standard - build-up of dirt and debris
Removable marks remaining after cleaning and/or surfaces left smeared

Escalators / Stairs / Lifts

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Definitions

Acceptable standard -

Escalators - base plates to be clean with no evidence of gum/debris. Sides and glass of escalators to be clean and smear free

Stairs - to be free from gum, labels, dust, litter, love debris, scuff marks and spillages. Handrails to be smear free

Lifts - lift runners to be free from dirt and debris.
Floor to be free from dirt, loose debris, litter and stains that are removable. Stainless steel and /mirrors glass to be clean and smear free

Unacceptable standard -

Escalators - edges and corners have a build-up of debris and dirt
Sides and glass dusty and left smeared

Stairs - edges and corners have a build-up of debris and dirt.
Treads or risers are scuff marked, have removable stains or left slippery following the clean

Lifts - lift runners with visible debris, internal fabrics of the left car soiled, marked or smeared

no label
Are the stores Fitting Rooms acceptable and within the tolerances of 'What Good Looks Like'?

Floors

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Definitions

Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and spillages

Unacceptable standard - layer of dust within pile.
Build-up of fluff, dirt, deposits or other debris
Dried spots and stains that are removable and treatable
Chewing gum not removed

no label

Mirrors, Partitions, Tops, Walls, Doors, Seating & Lighting

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Definition

Acceptable standard - all surfaces to be free dust, finger marks, general soiling and where applicable, smear free

Unacceptable standard - dust and/or removable marks remaining after cleaning and/or surfaces left smeared

no label
Are the Public Toilets acceptable and within the tolerances of 'What Good Looks Like'?

Floors

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Definition

Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics

no label

Walls, Mirrors, Doors, Partitions, Fixtures & Fittings, Vents

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Definition

Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available

Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap

All Ceramics

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Definition

Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl

Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics

no label

Hand Driers

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Definition

Acceptable standard - condensate tray to be clean, not full and side channel clean where applicable

Unacceptable standard - condensate tray full and dirty
Build-up in side channel where applicable


no label
Is the stores Foodhall floor acceptable and within the tolerances of 'What Good Looks Like'?

Hard floor

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Definition

Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages.
Slight build-up around edges

Unacceptable standard - accumulations of dust, fluff, dirt and other debris especially in easily accessible areas.
Chewing gum not removed
Lack of lustre with more scuff marks than would be created through the traffic of the day
Surfaces left slippery
Visible mop or machine marks, streaks and removable stains

no label

Under Ambient & Produce Matting

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Definition

Acceptable standard - under counters to be debris and spillages
Mats to be free of loose debris

Unacceptable standard - evidence e if dust, debris and dry/wet spillages under racking.
Build-up of fluff, deposits and other debris on matting

Are the stores Food Tills acceptable and within the tolerances of 'What Good Looks Like'?

Tops

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Definition

Acceptable standard - all surfaces to be free of spillages, debris and left smear free

Unacceptable standard - build-up of dirt and debris
Removable marks remaining after cleaning and/or surfaces left smeared

Under weigh scales

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Definition

Acceptable standard - under weigh scales to be free of spillages and debris
NOTE : Check most recently cleaned unit

Unacceptable standard - build-up of dust and debris.

no label
Are the Fridges cleaned within the specified schedule of 26 weeks and are the standards of cleaning acceptable and within the tolerances of 'What Good Looks Like'?

Check unit cleaned within the last seven days

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Definition

NOTE - under NO circumstances should a check be carried out under the base plates unless the unit has been isolated by an M&S member of staff

Acceptable standard - no evidence of of dust/soiling under base shelves (drain channel, evaporator fins, fans and fan guards).
No dust/sticky residues on shelving, base plate and grill, back panel, air flow plate, blind and all other surfaces

Unacceptable standard - heavy dust/soiling/debris on any of the above surfaces

no label
Are the stores Window Cleaning acceptable and cleaned to the current company schedule?

Weekly Tasks

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Definition

Acceptable standard - entrance doors, ground floor external and internal glass including framework, escalator panels and customer facing balustrade glass and any internal hospitality glass must be left in a clean and dry condition, smear and run marks free

Unacceptable standard - run marks, streaks, finger marks and/or any other soiling on the glass surface
Frames left wet and have dried with evaporation marks and/or dirt attracted to the moisture.

High Level

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Definition

Check all customer facing high level Windows, trolley bays, signage and canopies.
Should there be a requirement for cleaning - advise the store to log it with their incumbent cleaning contractor

Are the Hospitality areas that the Contractor are responsible for acceptable and within the tolerances of 'What Good Looks Like'?

Bakery

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Definition

Refer to relevant hospitality specification

M&S Cafe

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Definition

Refer to relevant hospitality specification

HFOTM

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Definition

Refer to relevant hospitality specification

Deli

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Definition

Refer to relevant hospitality specification

Are the Staff Toilets acceptable and within the tolerances of 'What Good Looks Like'?

Floors

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Definition

Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics

Walls, Mirrors, Partitions, Fixtures & Fittings, Vents

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Definition

Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available

Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap

no label

All Ceramics

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Definition

Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl

Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics

no label

Hand Driers

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Definition

Acceptable standard - condensate tray to be clean, not full and side channel clean where applicable

Unacceptable standard - condensate tray full and dirty
Build-up in side channel where applicable


no label
Is the Due Diligence administered by the Contractor complete and up to date?

Hospitality

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Definition

Acceptable - all contractor documentation completed where applicable

Unacceptable - missing signatures and/or items signed for but not relevant to the hospitality unit

Refrigeration & Till Points/Ambient

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Definition

Acceptable - refrigeration rota up to date with no missed units - if one has been missed then a rescheduled date must be in place in the relevant column
Till and ambient rota must be up to date and signed off

Unacceptable - refrigeration units have been missed and not rescheduled in
Till and ambient rota not signed off

Is the standards of cleanliness within the 'Cleaning 'Compound' maintained?

Cleaning Equipment

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Definition

Scrubber driers must be in a good clean condition. Dirty water tank must be empty and clean.
Ice Sweep must be stored in an upright position
All other machinery clean
No damaged cables

Chemicals

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Definition

Refer to the current APTU list and check for any non-approved chemicals

Colour Coding

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Definition

Refer to colour coding guide to ensure no cross contamination

Floor

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Definition

Acceptable standard - clean with no debris, and/or wet/dry spillages

Unacceptable standard - accumulations of debris.
Evidence of spillages

Notice Board

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Definition

Ensure notice board documentation is up to date
Spill kit is fully replenished

Audit Summary

AUDIT REPORT

AUDIT REPORT

Cleaning Managers Signature
Store Signature:
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.