M&S Cleaning Inspection V2 Checklist

Acceptable standard - no layer of dust or debris. No marks that are removable. Slight evidence of gum

Unacceptable standard - Build-up of fluff, dirt, grit and deposits of other debris within the barrier matting.
Dried spots and stains that are removable and treatable.
Chewing gum not removed

Acceptable standard - no loose debris, dirt or litter

Unacceptable standard - Excessive litter, debris or soiling that has clearly been built up over more time than the recommended frequency of cleaning would allow.

Acceptable standard - Free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages.
Slight build up around edges

Unacceptable standard - Accumulations of dust, fluff, dirt, gum and other debris especially easily accessible areas.
Lack of lustre with more scuff and use marks than would be created through the traffic of the day
Surfaces left slippery
Visible mop or machine marks, streaks and removable stains

Acceptable standard - no layer of dust within pile, build-up of fluff or dirt.
Slight evidence of debris and gum

Unacceptable standard - layer of dust within pile
Build- up of fluff and dirt, deposits or other debris
Dried spots and stains that are removable and treatable
Chewing gum not removed

Acceptable standard - clean and steak/smear free with no visible dust, finger marks or general soiling

Unacceptable standard - removable finger marks and smearing on glazed areas
Dusty or greasy surface

Acceptable standard - all areas to be free of spillages, debris and left smear free

Unacceptable standard - build-up of dirt and debris
Removable marks remaining after cleaning and/or surfaces left smeared

Acceptable standard -

Escalators - base plates to be clean with no evidence of gum/debris. Sides and glass of escalators to be clean and smear free

Stairs - to be free from gum, labels, dust, litter, love debris, scuff marks and spillages. Handrails to be smear free

Lifts - lift runners to be free from dirt and debris.
Floor to be free from dirt, loose debris, litter and stains that are removable. Stainless steel and /mirrors glass to be clean and smear free

Unacceptable standard -

Escalators - edges and corners have a build-up of debris and dirt
Sides and glass dusty and left smeared

Stairs - edges and corners have a build-up of debris and dirt.
Treads or risers are scuff marked, have removable stains or left slippery following the clean

Lifts - lift runners with visible debris, internal fabrics of the left car soiled, marked or smeared

Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and spillages

Unacceptable standard - layer of dust within pile.
Build-up of fluff, dirt, deposits or other debris
Dried spots and stains that are removable and treatable
Chewing gum not removed

Acceptable standard - all surfaces to be free dust, finger marks, general soiling and where applicable, smear free

Unacceptable standard - dust and/or removable marks remaining after cleaning and/or surfaces left smeared

Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics

Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available

Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap

Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl

Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics

Acceptable standard - condensate tray to be clean, not full and side channel clean where applicable

Unacceptable standard - condensate tray full and dirty
Build-up in side channel where applicable

Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages.
Slight build-up around edges

Unacceptable standard - accumulations of dust, fluff, dirt and other debris especially in easily accessible areas.
Chewing gum not removed
Lack of lustre with more scuff marks than would be created through the traffic of the day
Surfaces left slippery
Visible mop or machine marks, streaks and removable stains

Acceptable standard - under counters to be debris and spillages
Mats to be free of loose debris

Unacceptable standard - evidence e if dust, debris and dry/wet spillages under racking.
Build-up of fluff, deposits and other debris on matting

Acceptable standard - all surfaces to be free of spillages, debris and left smear free

Unacceptable standard - build-up of dirt and debris
Removable marks remaining after cleaning and/or surfaces left smeared

Acceptable standard - under weigh scales to be free of spillages and debris
NOTE : Check most recently cleaned unit

Unacceptable standard - build-up of dust and debris.

NOTE - under NO circumstances should a check be carried out under the base plates unless the unit has been isolated by an M&S member of staff

Acceptable standard - no evidence of of dust/soiling under base shelves (drain channel, evaporator fins, fans and fan guards).
No dust/sticky residues on shelving, base plate and grill, back panel, air flow plate, blind and all other surfaces

Unacceptable standard - heavy dust/soiling/debris on any of the above surfaces

Acceptable standard - entrance doors, ground floor external and internal glass including framework, escalator panels and customer facing balustrade glass and any internal hospitality glass must be left in a clean and dry condition, smear and run marks free

Unacceptable standard - run marks, streaks, finger marks and/or any other soiling on the glass surface
Frames left wet and have dried with evaporation marks and/or dirt attracted to the moisture.

Check all customer facing high level Windows, trolley bays, signage and canopies.
Should there be a requirement for cleaning - advise the store to log it with their incumbent cleaning contractor

Refer to relevant hospitality specification

Refer to relevant hospitality specification

Refer to relevant hospitality specification

Refer to relevant hospitality specification

Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics

Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available

Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap

Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl

Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics

Acceptable standard - condensate tray to be clean, not full and side channel clean where applicable

Unacceptable standard - condensate tray full and dirty
Build-up in side channel where applicable

Acceptable - all contractor documentation completed where applicable

Unacceptable - missing signatures and/or items signed for but not relevant to the hospitality unit

Acceptable - refrigeration rota up to date with no missed units - if one has been missed then a rescheduled date must be in place in the relevant column
Till and ambient rota must be up to date and signed off

Unacceptable - refrigeration units have been missed and not rescheduled in
Till and ambient rota not signed off

Scrubber driers must be in a good clean condition. Dirty water tank must be empty and clean.
Ice Sweep must be stored in an upright position
All other machinery clean
No damaged cables

Refer to the current APTU list and check for any non-approved chemicals

Refer to colour coding guide to ensure no cross contamination

Acceptable standard - clean with no debris, and/or wet/dry spillages

Unacceptable standard - accumulations of debris.
Evidence of spillages

Ensure notice board documentation is up to date
Spill kit is fully replenished