MC International Check List

• Gerçekleştirilme tarihi

  Date

• Hazırlayan

WINDOWS

• Are there spaces available for exterior painting and renovation of the shop window?

  Yes

  No

  N/A

• Is the shop window glass and frames clean?

  Yes

  No

  N/A

• Is campaign visuals properly implemented?

  Yes

  No

  N/A

• Is the store sign visible and working?

  Yes

  No

  N/A

• Are the stocks of the products displayed in the shop window sufficient?

  Yes

  No

  N/A

• Is there a damaged visual?

  Yes

  No

  N/A

• Is the table inside the shop window clean? Does it need any repair?

  Yes

  No

  N/A

• Appropriate products on the side walls of the shop window are hanged and clean

  Yes

  No

  N/A

ENTRANCE OF THE STORE

• Do the climate inside the store proper? Do the A/C working properly?

  Yes

  No

  N/A

• Is lighting in the store enough? Is it enough to illuminate products?

  Yes

  No

  N/A

• Is there music broadcast in the store? And is it proper for the company standards?

  Yes

  No

  N/A

• Are the areas of the products included in the campaign increased? Is there enough inventory from the campaign products?

  Yes

  No

  N/A

• Is the cosmetic area clean? Do the POP materials applied properly?

  Yes

  No

  N/A

• Is the store cleaned?

  Yes

  No

  N/A

VISUAL

• Are the product groups seperated from each other and defined in the store?

  Yes

  No

  N/A

• Have the previous visual and campaign visuals been removed ?

  Yes

  No

  N/A

• Do the POP materials and price points applied properly in the store?

  Yes

  No

  N/A

• Are there different groups of products positioned on the table?

  Yes

  No

  N/A

• Are shelf price tags used correctly? Are the prices correct on it?

  Yes

  No

  N/A

• Are the product groups displayed as a whole?

  Yes

  No

  N/A

• Is there enough products displayed on the wall panel with arm?

  Yes

  No

  N/A

• The visuals displayed on the top shelf are made according to the visual application standards?

  Yes

  No

  N/A

• Are products displayed in accordance with Madame Coco commercial standards?

  Yes

  No

  N/A

• Are the product groups on the shelfs mixed? (Etc: You can’t display bathroom mat with bedding group products

  Yes

  No

  N/A

• Are the products displayed on top of the middle seperations?

  Yes

  No

  N/A

• Are the carpets displayed on the carpets stand in accordance with visual standards?

  Yes

  No

  N/A

STORE OPERATİONAL CONTROLS

• Have operational controls been made in-store?

  Yes

  No

  N/A

• Are consumable products inventory enough? Is it ordered?

  Yes

  No

  N/A

• Did the store follow up their checking report process to identify the dammaged products? And did they report it to their management and warehouse?

  Yes

  No

  N/A

HEALTH AND SAFETY

• Is the camera surveillance on record?

  Yes

  No

  N/A

• Is there any generator in the store? Is it working?

  Yes

  No

  N/A

• Is there a condition that could lead to electric shock?

  Yes

  No

  N/A

CASH DESK AREA

• Is there enough products on the middle seperation section next to the cash desk?

  Yes

  No

  N/A

• Is the cash desk area clean and tidy?

  Yes

  No

  N/A

• The cables in the cash desk area are tidy and in compliance with the standards?

  Yes

  No

  N/A

• Are return and refound vouchers has been checked by store manager?<br>Is there any waybill that not in the system?

  Yes

  No

  N/A

STOCKROOM

• Is the internal stock room clean and tidy?

  Yes

  No

  N/A

• Is there any magnet stand next to cash desk? Is there enough stocks?

  Yes

  No

  N/A

• Are gift package stocks enough? Is it ordered?

  Yes

  No

  N/A

• Are the product groups displayed as a whole in stock room?

  Yes

  No

  N/A

• Is there any product which are in stock rooms but not in the shop?

  Yes

  No

  N/A

• Have the store manager orders for products whose inventory has decreased in the store?

  Yes

  No

  N/A

• Are the orders, which arrives to store, removed from stock room to store on time?

  Yes

  No

  N/A

TEAM MANAGEMENT

• Is there any pinboard in store and is it in accordance with the standards?

  Yes

  No

  N/A

• Are the team members follow up with hygiene and care guidelines? (Make-up, hair style, daily shave..)

  Yes

  No

  N/A

• Are the sales team servicing in a good mood and are they smiling? Are the store manager and sales team wearing their uniform and using their name tags? Are the names readable on the name tags?

  Yes

  No

  N/A

• Is team motivation high?

  Yes

  No

  N/A

• Is the sales team struggling to sell?

  Yes

  No

  N/A

• Is the product information and training level enough of the team members and are they well trained?

  Yes

  No

  N/A

• Are the team member aweare with the KPIs? Are they following them?

  Yes

  No

  N/A

• Are the team members know their targets?

  Yes

  No

  N/A

• Are the team members know the acceptable score of the mystery shopper visit?

  Yes

  No

  N/A

• Has the store manager made the weekly meeting with the team?

  Yes

  No

  N/A

• Have the store a weekly work schedule? Has it hanged on the pinboard?

  Yes

  No

  N/A

• Has the store manager shared the information which he/she gets from head office with the team members?

  Yes

  No

  N/A

• Are the team members know the competitors and are they following them (price, campaign…)?

  Yes

  No

  N/A