Action list

  • Average process time


  • Local Manager / Operations Manager

  • CSD Manager

  • Local BU rep. LFB

  • Local BU rep. LFA

  • Local BU rep. PC

  • Local BU rep. PIC

  • Local BU rep. WET END

  • Local BU rep. PIELCOLOR

  • Local BU rep. PURCHASING


  • Action list

  • Complaints

  • Long term demand plan

  • Long Term purchasing plan

  • Stock Analysis Report

  • Weekly Stock Report

  • SMOG

  • Order entry

  • Points of input from BU (2days before)

  • Production volumes

  • Check the KPI'S

  • Check off due corrective actions from BU and from past meeting

  • BU reporting

  • CSD - Customer intake - order quality

  • Purchasing

  • Warehouse usage

  • Stock reporting (RED, SMOG, Uniques, RAT)

  • Resume of new corrective actions

  • Capacity issues for coming month



1.1 Meeting

  • Did the meeting start and end according to the agreed times?

  • All participants where on time.

  • Framework is accepted.

  • The meeting is held according to the agreed frequency. (Use action list to verify dates)

1.2 Agenda

  • The agenda is used to guide the sequence of the topics.

  • All agenda topics were discussed in their timeframe.

  • The chairman previously defined a set of goals to achieve.

  • A communication was sent to all participants previously to clarify the goal of this meeting.

1.3 Chairman

  • All variances are being discussed.

  • Discussions are controlled. Only the necessary information is being discussed.

  • The chairman clearly expresses his expectations to all participants and controls structure and discipline.

  • The chairman considers the remarks of the participants concerning the topics that are discussed.

  • All participants received their information on time and were prepared.

  • There is a central action and decision log on the table.

1.4 Participants

  • All participants were equally involved in the meeting.

  • Participants express their expectations regarding behaviour and effectiveness to each other.

  • All participants were prepared and contributed effectively to the meeting with their knowledge.

  • All participants have a pro-active attitude towards problem solving.

  • In case of absence of any participant, a replacement is designated to attend.

2. Effectiveness


  • Participants have a good knowledge about the activities of their department.

  • Solutions are found for deviations from planning.

  • Solutions are noted on an action log.

  • Variances are considered when planning future activities.


  • Discussions are lead by facts.

  • Past experiences are used to find solutions for new obstacles.

  • All participants have recorded their action points.

  • Action points are summerized at the end of each discussion.


  • Participants verify the progress of the current activities.

  • Urgencies are identified and acted upon.

  • The action list of the previous meeting is reviewed. Deviations are rescheduled without "re-treating" the problem.

  • KPI's are evaluated.

  • KPI's are revolving in a positive trend.


  • Actions are summerized and scheduled by participants.

  • Less than 10% of the actions on the action list need rescheduling.

  • The action list is part a larger action plan that leads to continuous improvement.

  • END

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