Member Support Desk Onsite

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Mem Support Desk Area

• What time/date was this area inspected?

  Date

• Is the desk and surrounding area clean & presentable?

  Yes

  No

  N/A

• Are displays and signage in order and good appearance?

  Yes

  No

  N/A

• Are displays clean?

  Yes

  No

  N/A

• Are products we'll merchandised?

  Yes

  No

  N/A

• Scanner working?

  Yes

  No

  N/A

• Desk surfaces clean?

  Yes

  No

  N/A

Member Support Team

• Who are team members on shift?

  name:

  name:

  name:

  name:

  name:

• If present, is Mem Supp Specialist demonstrating good leadership?

  Yes

  No

  N/A

• All team members in uniform?

  Yes

  No

  N/A

• Do team members look professional?

  Yes

  No

  N/A

• Did team member(s) offer a greeting?

  Yes

  No

  N/A

• Rating on scale of 1 - 10 was greeting genuine, upbeat and welcoming?

• Did team continue to greet and welcome members and guests?

  Yes

  No

  N/A

• If applicable, we're phone calls answered and handled well?

  Yes

  No

  N/A

• Was team showing good teamwork?

  Yes

  No

  N/A

• Was team offering exemplary service overall?

  Yes

  No

  N/A

• Rating on scale of 1 - 10 for overall Customer Service

Customer Service Stations (if applic.)

• Stations in good working order?

  Yes

  No

  N/A

• We're team members referring people to stations?

  Yes

  No

  N/A

Conclusion

• This Mem Support Desk is ship shape?

  Yes

  No

  N/A

• Comments/Notes: