Title Page

  • Scheme conducted

  • Conducted on

  • Prepared by

  • Score: Brilliant: 100%, Good 72%-99%, Inadequate: below 72%, Needs Improvement: below 20%

Front of scheme & carpark

  • External signage in good order and to brand standard

  • External lighting working

  • External front of grounds being maintained to a high standard, paths free of weeds, hedges cut, moss removed

  • Any furniture is in a good condition and not broken

  • No litter within the car park/grounds

  • No abandoned vehicles within the carpark

  • Roof in good repair, no missing roof tiles

  • Assembly point signage in place

  • No missing fence panels

  • Smoking bins emptied, free of cigarette nubs

  • Gutter clean and not filled with debris

  • Front entrance doors functioning correctly

  • Front door glass clean

Entrance & Reception

  • Manager warden call, customer flat keypad clean & functioning

  • Entrance carpet clean with no debris

  • The scheme has a pleasant smell upon entry

  • Visitor desk and visitor log in place with no excessive amounts of signing in sheets within

  • Red fire box in place, stored with up to date documents, PEEPs, summary, fire evac plan & ERP

  • Communal notice boards are up to date and are appealing, all artwork is laminated no out of date comms, events, customer memos or meeting minutes are on display

  • Meet the team board is in place with the correct team members and the correct profile photos

  • Lifestyle board in place with monthly events & weekly activity planner on show

  • Safeguarding & advocate board is in place

  • You said we did board is in place and is in date to match recent customer feedback

  • Customer support posters are in place to signpost customers to ASB support, money advice, pest, mould & damp prevention

  • Flooring has been vacuums & mopped with no stains or debris in sight

  • Furniture clean free of clutter & litter

  • Ceiling tiles in place, no cracks or stains from historic leaks

  • Decoration is in a high level of standard with no holes, plaster damage and paint has been correctly matched in the event of walls being patched

  • Corners of walls are free of dust & cob webs

  • Reception/foyer isn't being used for a scooter carpark

  • Blinds are not missing from windows if installed

Restaurant/Kitchen

  • Tables and chairs are positioned to appear presentable and welcoming

  • Tables are dressed with table tops, placemats, condiment holders etc

  • Floor is clear of debris and stains

  • Decoration is in a high level of standard with no holes, plaster damage and paint has been correctly matched in the event of walls being patched

  • Menus are in place and are at brand standard

  • Evidence of events being planned and advertised within the restaurant relating to catering

Hallways & Communal spaces

  • No fire doors are wedged open

  • Storage rooms are free from any mobility equipment

  • Lifestyle storage rooms are neat & tidy

  • Archive rooms are neat & tidy and are not holding excessive amounts of longstanding archived documents

  • All communal toilets are fully stocked with toilet roll, toilet brush in place

  • All communal toilet floors are clean, free of debris & stains, extraction vents free of dust and are not holding any clutter within

  • On-site salons are clean & tidy presentable for customers, licence & insurance in place for onsite hairdressers, salon service actively being advertised throughout the scheme

  • No customer flat doors are wedged open

  • Floor is clear of debris and stains

  • Decoration is in a high level of standard with no holes, plaster damage and paint has been correctly matched in the event of walls being patched

  • Ceiling tiles in place, no cracks or stains from historic leaks

  • No customer belongings are blocking fire routes including mobility scooters

Communal Grounds

  • Customer furniture is in a good condition and not broken

  • No cigarette nubs upon the floor

  • Check the latest grounds maintenance sign in sheet, does it reflect the current overall condition of the grounds, is an IFF required? Note specific findings within notes and actions

  • Individual customer gardens are being maintained at a good level, with no fly tipping in site (request ranger support if for bulky good removal)

  • No missing fence panels within customer gardens

  • Customers with pets, no evidence of faeces or other breaches of pet agreement

  • Customer windows appear to be clean?, reflect from latest window cleaner visit, IFF required?

  • Communal bins not overflowing and not being used as a fly tipping zone

  • No signs of pests within the grounds

Housing Office

  • Desks neat & tidy with documents organised

  • No breaches of GDPR

  • Notice boards show the correct documentation - TV licences, bar licence (if applicable), employee insurance, ICO certificate, corporate plan strategy, colleague champion information, ERP, fire aiders & fire marshals, H&S, OOH on-call rota

  • Salto software functioning correctly, staff can show how to program a door entry fob

  • CCTV in place with clear monitoring footage, are the staff aware of how to use the software

  • Care office - CQC cert in place, office contact details & opening times, OOH on-call rota, H&S folder all in place

  • Master key sign in process in place as well as master key auditing

Staff Competency

  • Staff are aware on the complaint handling process via service 360

  • Staff are aware how to raise a BA on NG

  • Staff are aware of hoarding action planning (stages of levels)

  • Staff are aware of early ASB interventions - ABC, GNA, RJ, letters

  • Staff are aware on how to log an incident, can the evidence an historic incident logged via C365

  • Review of current home check completion figures

  • Review of current fire door check completion figures

  • Staff are pro-actively completing ERP scenarios and are being tracked monthly

  • Staff can evident MLE debt and any applicable rectification strategies are in place for aged debtors

  • Staff can explain how to raise a safeguarding

  • Staff can evidence communication between parties such as local authority to support with void nominations

  • Staff can evident that voids are being monitored effectively and up to date via the void tracker

  • Staff can evident comms between letting officers and money advice team to tackle specific customer rent arrears

Sign off

  • RLM Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.