Title Page
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Document No.
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Audit Title
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Conducted on
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Enter Host(s) Name:
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Warm welcome/greeting provided
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Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
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Well-groomed and professional, wearing a uniform
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Uniform and name tag meets standard <br>
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The Hosts were knowledgeable about property offerings and the local area <br>Pick 1 of the following topics and inquire of the Host:<br>•Hotel offerings<br>•Local area<br>Mark NO if the Host is not knowledgeable about the above
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Did the host create a personal connection?<br>The Host must Create a Personal Connection (e.g. inquiring about the nature of visit, recommending a wine or beer, stays focused on the guest at hand, following up on answers to questions, avoids Host to Host conversations, offering personal reflections or recommendations related to requests for local area or hotel information) during the interaction
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Did the Host Respond to Cues?<br>The Host must Respond to Cues by being aware of guest's verbal and non-verbal cues and customizing the interaction appropriately without being prompted or asked
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Guest name used during the experience, when known
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Further assistance offered to the guest <br>
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Warm and sincere closing offered and appreciation demonstrated
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