MLC standards Audit (Events)

• Audit Title

• Client / Site

• Conducted on

  Date

• Personnel

General Information

• Supervisor (s) on duty

• Frontline staff on duty

Quality standards

• Does the entrance look presentable

• Are chairs and tables clean and arranged neatly (where necessary)...does the seating meet our high standards (chairs are not mixed in colour)

  Yes

  No

  N/A

• Is the staging set up correctly and at the right standard

  Yes

  No

  N/A

• Is the floor clean and litter free

  Yes

  No

  N/A

• All lighting is operational

  Yes

  No

  N/A

• Bins clean and not overflowing

  Yes

  No

  N/A

• Fire exits clean and free on obstruction

  Yes

  No

  N/A

• Is bleacher seating set up correctly and at the right standard

  Yes

  No

  N/A

• No other issues with bleacher seating

• Is the marquee set up correctly and at the right standard

  Yes

  No

  N/A

• Is the black perimeter curtain set up to the correct standard

  Yes

  No

  N/A

• Is other equipment set up correctly and at the right standard

• There are no tripping hazards present

  Yes

  No

  N/A

• No other health and safety issues are present

Staff

• Are staff wearing proper uniform and footwear

  Yes

  No

  N/A

• Are the staff showing signs of excellent customer service skills - smiling, positive greeting, positive body language

  Yes

  No

  N/A

• Is the Supervisor present and showing signs of communicating, delegating, mentoring, coaching

  Yes

  No

  N/A

• Was the staff briefing carried out (question a staff member)

  Yes

  No

  N/A

• Was the debrief carried out the day before (question a staff member)

  Yes

  No

  N/A

Contractors

• Have contractor inductions and permits to works been completed

  Yes

  No

  N/A

• Have risk assessments be collated for major set ups

  Yes

  No

  N/A

Event documentation

• Have all events internal documentation been completed (where necessary)<br><br>1. Plans<br>2. Set up info, takedown info<br>3. Pre event checks iPad<br>4. Temporary structures certificate<br>5. Security document and briefing

  Yes

  No

  N/A

Signatures

• Front line staff member (s)

  Sign

• Manager (s)

  Sign