MLC standards Audit (Hideout)

• Audit Title

• Client / Site

• Conducted on

  Date

• Personnel

General Information

• Supervisor (s) on duty

• Frontline staff on duty

Customer service standards

• Does the entrance look presentable

• Are chairs and tables clean and arranged neatly (where necessary)...does the seating area meet our high standards

  Yes

  No

  N/A

• Are the tables getting cleared regularly

  Yes

  No

  N/A

• Is the floor clean and clear of litter (seating area)

  Yes

  No

  N/A

• All lighting is operational

  Yes

  No

  N/A

• Bins clean and not overflowing

  Yes

  No

  N/A

• Fire exits clean and free on obstruction

  Yes

  No

  N/A

• Are tables, chairs, baby chairs safe for use

  Yes

  No

  N/A

• No other issues present in seating area

• Are the staff showing signs of upselling

  Yes

  No

  N/A

• Are the staff working at a productive pace

  Yes

  No

  N/A

• Are the staff showing signs of excellent customer service skills - smiling, positive greeting, positive body language

  Yes

  No

  N/A

• Is the FOH Supervisor present and showing signs of communicating, delegating, mentoring, coaching

  Yes

  No

  N/A

• Was the staff briefing carried out (question a staff member)

  Yes

  No

  N/A

• Was the debrief carried out the day before (question a staff member)

  Yes

  No

  N/A

Kitchen Area

• Are staff wearing proper uniform and footwear

  Yes

  No

  N/A

• Are today's temperature records filled in correctly

  Yes

  No

  N/A

• Is the floor clean and clear of litter

  Yes

  No

  N/A

• All lights operational

  Yes

  No

  N/A

• Hand wash sinks clean - sanitiser and blue roll present

  Yes

  No

  N/A

• All point of sale fridges and displays are clean, tidy and presentable

  Yes

  No

  N/A

• Coffee machine clean and operational

  Yes

  No

  N/A

• Slush machines clean and operational

  Yes

  No

  N/A

• Staff noticeboard up to date and professional

  Yes

  No

  N/A

Signatures

• Front line staff member (s)

  Sign

• Manager (s)

  Sign