MOD Audit

Title Page

EXTERIOR

Cleanliness: Parking lot and landscaping clear of debris, no spills, gum, or cig butts in entrance area Sensory: Flowers and trees are living and healthy Like New Condition: Lights are operational, building, curbs, and fire lane stripping, garbage, and signage

MEMBER SERVICES / ACTIVITY CENTER

Cleanliness: Vents, corners, air returns, TV, walls, plants, windows, trash cans, etc... Sensory: Displays updated and SOP, music volume, smell, air quality, etc... Like New Condition: Desk, couches, tile, wallpaper, and light bulbs Team Members: Name tag, tucked shirts, HWOL behaviors, understand mission/vision, friendly Systems: AM/PM checklist, Activity Center tsk list, front desk checklist, zone rotation/schedule

LIFE SPA / SALON

Cleanliness: Shelves, cabinets, floors, windows, plants, walls, TV, vents, air return, and corners Sensory: Music volume, smell, air quality, serene massage area, menus updated, lighting, etc... Like New Condition: Couches, tile, wall coverings, chairs, mani/pedi stations, shampoo bowls, and light bulbs Team Members: Name tag, style guide, HWOL behaviors, understand mission/vision, friendly Systems: AM/PM checklist, close-out paperwork packet, tip report signed off, cleaning checklist, DH walkthrough

LIFE CAFÉ

Cleanliness: Tables and chairs, lighting, shelves, TV, plants, windows, trash cans, floors, under counters, vents, and air returns Sensory: Table displays, music volume, smells, air quality, TV on and set to right channel, and fully stocked shelves Like New Condition: Couches and rugs, tiles, wall coverings, coolers, ovens, freezers, and lighting Team Members: Name tag, clean, white chef coat, tucked shirts, HWOL behaviors, understand mission/vision, friendly Systems: Sanitation checklist, station assignment card, monthly cleaning assignment, and purée-shift huddle

SALES

Cleanliness: Carpets, counters, desks, and vents Sensory: Promotional materials and smells Like New Condition: Working drawers, carpet, computers, and lighting Team Members: Name tag, professional dress, HWOL behaviors, understand mission/vision, friendly

KIDS ACADEMY

Cleanliness: Mondo floor, carpet, wood floors, bathrooms, under maze, corners, and edges Sensory: Marketing materials updated and SOP, music volumes, smells, and air quality Like New Condition: Toys, basketball backboards/hoops/net, carpet, indoor maze, and TV Team Members: Name tag, tucked shirts, correct pants, ratios/zones, HWOL behaviors, understand mission/vision, friendly Systems: AM/PM checklist, DH review, programming, child center areas, zone rotation, etc...

OPERATIONS

Cleanliness: Main hallways, edges and ledges, floors, hospitality desk, loading dock, etc... Sensory: Music at the correct level, smells, media displays, plants, etc... Like New Condition: Laundry room equipment, hospitality desk, carpet cleaner, and lighting Team Members: Name tag, tucked shirts, correct pants, HWOL behaviors, understand mission/vision, friendly Systems: Daily rotation, daily tasks, daily walkthrough, schedule, NPS

MEN'S LOCKER-ROOM

Cleanliness: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, steam room, and plants Sensory: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising Like New Condition: Shower curtains, locker doors, couches, TV, benches, tile, shower, and sinks Team Members: Present, name tag, correct pants, HWOL behaviors, understand mission/vision, friendly Systems: Locker-room checklist

WOMEN'S LOCKER-ROOM

Cleanliness: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, steam room, and plants Sensory: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising Like New Condition: Shower curtains, locker doors, couches, TV, benches, tile, shower, and sinks Team Members: Present, name tag, correct pants, HWOL behaviors, understand mission/vision, friendly Systems: Locker-room checklist

FAMILY LOCKER-ROOM

Cleanliness: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, and plants Sensory: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising Like New Condition: Shower curtains, locker doors, couches, TV, benches, tile, shower, and sinks Team Members: Present, name tag, correct pants, HWOL behaviors, understand mission/vision, friendly Systems: Locker-room checklist

AQUATICS

Cleanliness: Deck, no sand/debris, whirlpools foam free, pool furniture, pump room, sauna, bathrooms, etc... Sensory: Smells, air quality and temperature, displays, and music level Like New Condition: Cleaners, vacuums, pool furniture, pipes, tile, stairway to slides, lights, etc... Team Members: Name tag, style guide, HWOL behaviors, understand mission/vision, friendly Systems: Daily dashboard, walk through, and cleaning schedule

PERSONAL TRAINING

Cleanliness: Equipment, carpet, mondo floor, ATA floor, Pilates studio, mirrors, and mats Sensory: Smells, air quality and temperature, lighting, and displays Like New Condition: All equipment, body bars, flooring, wall coverings, green mats, and lights Team Members: Name tag, style guide, HWOL behaviors, understand mission/vision, friendly Systems: E-Systems binder

GROUP FITNESS / CYCLE / YOGA

Cleanliness: Mats, mirrors, corners, edges behind equipment, flooring, small equipment, and shelves Sensory: Smells, air quality and temperature, and displays Like New Condition: Equipment, stereo/mics, mirrors, and lights Team Members: Style guide, HWOL behaviors, understand mission/vision, friendly Systems: Class schedule, phone list, sign-in sheets, cleaning schedule, decibel reading sheet

Go digital today!