Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Occupancy %
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Average Daily Rate
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Arrivals (rooms)
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Departures (rooms)
Overall Operations
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Greet & welcome guests on arrival
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Thanking guests on departure
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Today's group arrival/departure (if any)
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Interaction with at least 3 guests: put details of guest (name, room #, interaction)
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Interaction with at least 3 guests: put details of guest (name, room #, interaction)
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Interaction with at least 3 guests: put details of guest (name, room #, interaction)
Quality & Performance
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Hotel entrance on brand?
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Guest parking on brand?
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Reception area on brand?
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Concierge / bell area on brand?
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Lobby area on brand?
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Lobby guest toilets on brand?
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Royal Pool area on brand? incl landscaping & lighting
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Beach Bar area on brand? incl pool towel, cashier, sala & outdoor seating by steps to beach
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Beach Bar toilets on brand?
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Main pool area on brand? incl decking area around pool & shower
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Beach front area on brand?
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Sala Bua outdoor area on brand? incl entrance from beach
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Swasana Spa front of house area on brand?
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Swasana Spa back of house area on brand?
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Sala Bua indoor area on brand? front of house, incl guest toilets
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Sala Bua back of house F&B area on brand?
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Sala Bua kitchen area on brand?
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Sala Bua receiving area on brand?
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Back of house office area free from equipment / trolleys?
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Purchasing/Store locked? Area around it tidy & clean?
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Staff canteen area on brand?
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HR area locked?
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HK area on brand?
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Female locker room area on brand?
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Female toilet area on brand?
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Male locker room area on brand?
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Male toilet area on brand?
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Bistro outdoor on brand?
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Bistro indoor on brand?
Incidents & Follow up
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Guest incidents & follow up (mention incident area, responsible by, action requi
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Incident area (please clarify)
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Action required by who? What is due date & time?
Standards FOH
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Which Front of House area?
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Smile Wai Greet?
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Talk & Listen?
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Answer & anticipate?
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Resolve the problem?
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Area
Standards BOH
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Which back of house area?
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Smile Wai Greet?
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Talk & Listen?
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Answer & Anticipate?
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Resolve the problem?
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Area maintenance & cleanliness?
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Handover
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Handover to Night Manager and inform of any pending issues done?
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