MOD Sweep

• 

• Life Time Manager On Duty Walk Through

• Conducted on

  Date

• Prepared by

GENERAL

• Ensure a DH, ADH or supervisor is in each department

• Ensure DOD is staffed

• Ask one team member the Mission/Vision statement

• Ensure team members in proper uniform

• All TM’s are practicing PPCC

• All TM’s are practicing 4 – LT Way Behaviors

• Handle or hand-off customer service issues

LIFE CAFE

• Observe member experience (POS & dining area)

• Ensure department smells appropriate

• Alignment of chairs

• Add media

  Media

• Cleanliness of floor, tables and garbage

• Add media

  Media

LIFE SPA

• Cleanliness of area

• Add media

  Media

• Ensure area smells appropriate

SALES

• Cleanliness of offices

• Add media

  Media

MEMBER ACTIVITIES

• Activity Desk staffed (during open hours)

• Cleanliness of Gym

• Add media

  Media

FRONT DESK

• Observe check in process for positive member experience

• Review FD cleaning checklist for completion

OPERATIONS

• Cleanliness of Parking Lot

• Add media

  Media

• Cleanliness of Hallways

• Add media

  Media

• Cleanliness Locker Bays

• Add media

  Media

• Towel Availability

• Ensure Locker area smells fresh

• Proper paper supply in locker room

• Bathroom and shower area clean

• Music volume at appropriate levels in locker room

• Check one alarmed door

CHILD CENTER

• Interaction is occurring between team members & children

• Cleanliness of Child Center

• Add media

  Media

• Proper Ratios (1:4 in infant area; 1:12 in main area

Aquatics

• Cleanliness of Pool Deck

• Add media

  Media

• Alignment of pool furniture

• Add media

  Media

• Lifeguards are attentive during family swim

• Ensure area smells appropriate

PERSONAL TRAINING

• PT Desk is staffed

• Cleanliness of exercise floor

• Add media

  Media

• Proper organization of equipment

• Add media

  Media

• Music volume at appropriate level

GROUP FITNESS

• Cleanliness/organization of studio

• Add media

  Media

• Ensure area smells appropriate

DIAMOND PARKING

• Was there anyone parked in diamond parking that should not have been?

  Yes

  No

  N/A

• Make and Model of Car

• License Plate #

• Member number, if known

• Add Another Car

• Make and Model of Car

• License Plate #

• Member Number, if known

• Add another car

• Make and Model of Car

• License Plate #

• Member Number, if known

• add another car

• Make and Model of Car

• License Plate #

• Member Number, if known

• Check the incidents or issue you handled during your shift

  Select Customer Service Issue Code 100 Code Green Other None

  • Customer Service Issue
  • Code 100
  • Code Green
  • Other
  • None

• Customer Service Issue

• Name of Member

• Member Number

• Summary of incident

• Was the appropriate Manager notified of the compliant

  Yes

  No

  N/A

• Code 100

• Was an Incident Report completed online

  Yes

  No

  N/A

• upload picture of paper incident report

  Media

• Member Name

• Member Number

• Summary of incident and how it was handled

• Code Green

• Child's Name

• Member Number

• Summary of what happened, response that was taken, and result of incident

• Was Kids Manager notified?

  Yes

  No

  N/A

• Other