GENERAL

GENERAL

Ensure a DH, ADH or supervisor is in each department

Ensure DOD is staffed

Ask one team member the Mission/Vision statement

Ensure team members in proper uniform

All TM’s are practicing PPCC

All TM’s are practicing 4 – LT Way Behaviors

Handle or hand-off customer service issues

LIFE CAFE

LIFE CAFE

Observe member experience (POS & dining area)

Ensure department smells appropriate

Alignment of chairs

Add media

Cleanliness of floor, tables and garbage

Add media

LIFE SPA

LIFE SPA

Cleanliness of area

Add media

Ensure area smells appropriate

SALES

SALES

Cleanliness of offices

Add media

MEMBER SERVICES

MEMBER ACTIVITIES

Activity Desk staffed (during open hours)

Cleanliness of Gym

Add media

FRONT DESK

FRONT DESK

Observe check in process for positive member experience

Review FD cleaning checklist for completion

OPERATIONS

OPERATIONS

Cleanliness of Parking Lot

Add media

Cleanliness of Hallways

Add media

Cleanliness Locker Bays

Add media

Towel Availability

Ensure Locker area smells fresh

Proper paper supply in locker room

Bathroom and shower area clean

Music volume at appropriate levels in locker room

Check one alarmed door

CHILD CENTER

CHILD CENTER

Interaction is occurring between team members & children

Cleanliness of Child Center

Add media

Proper Ratios (1:4 in infant area; 1:12 in main area

AQUATICS

Aquatics

Cleanliness of Pool Deck

Add media

Alignment of pool furniture

Add media

Lifeguards are attentive during family swim

Ensure area smells appropriate

PERSONAL TRAINING

PERSONAL TRAINING

PT Desk is staffed

Cleanliness of exercise floor

Add media

Proper organization of equipment

Add media

Music volume at appropriate level

GROUP FITNESS

GROUP FITNESS

Cleanliness/organization of studio

Add media

Ensure area smells appropriate

DIAMOND PARKING

DIAMOND PARKING

Was there anyone parked in diamond parking that should not have been?

Make and Model of Car

License Plate #

Member number, if known

Add Another Car

Make and Model of Car

License Plate #

Member Number, if known

Add another car

Make and Model of Car

License Plate #

Member Number, if known

add another car

Make and Model of Car

License Plate #

Member Number, if known

INCIDENTS TO REPORT

Check the incidents or issue you handled during your shift

Customer Service Issue

Name of Member

Member Number

Summary of incident

Was the appropriate Manager notified of the compliant

Code 100

Was an Incident Report completed online

upload picture of paper incident report

Member Name

Member Number

Summary of incident and how it was handled

Code Green

Child's Name

Member Number

Summary of what happened, response that was taken, and result of incident

Was Kids Manager notified?

Other

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.