MONTHLY REPORT HOTEL MANAGER ROTTERDAM

Are all guests checked in using the check-in script by every FO employee? If not, why not?

Is there still an upsell of bicycles, breakfasts and Jesus Malverde? If not, why not?

Are all new staff following the correct training course? (welcome package, induction checklist, house rules, test)

Is all documentation of new personnel on the disk including signed house rules?

Is each individual training track tracked in Monday and then archived? If not, why not?

Do we have enough good interns?

And do we already have enough interns for the next period?

Including management interns? If not, why not?

Is there another meeting scheduled with the staff this quarter?

Are there monthly meetings with the HM, AHM, FBM, AFBM?

Are the schedules of the bar and the hotel still aligned? If not, why not?

Is there still a weekly MT meeting?

Including meeting points and minutes, If not, why not?

Is the task list correctly filled in and handed in every day for each shift? If not, why not?

Is the clouds (wolkjes) log up to date? If not, why not?

Is the google drive still properly organised and up to date? If not, why not?

Are the telephones still carried around during the FO shifts?

Is the staff cupboard completely tidy? (Jackets and sweaters on hooks, bags on the shelf, everything in a fixed place?) If not, why not?

Is the overwash and broken linen still put in separate bags

And sent back to van der Kleij? If not, why not?

Is all personnel aware of the evacuation plan and map

Is it in the reception? If not, why not?

Do you find the bar and kitchen clean in the morning and are filled in the cleaning lists of the bar correctly?

Is the kitchen cleaned immediately after breakfast? If not, why not?

Do all the staff still ask everyone if they would like a drink?

Even if guests seem to be relaxing in the lobby? If not, why not?

Are all rooms clean inside and out every day?

Are the rooms also checked daily by the managers? If not, why not?

Is the maintenance okay? Please write if there is still lots of tasks open.

Is there anyone hanging around at the bar after the last round at night?

Including staff who worked that night? If not, why?

Does everything still get added to EV/Repre/business during the day? If not, why not?

Are the sofas in the lobby and conservatory spotless? If not, why not?

Are the correct Spotify lists still being used? If not, why not?

Are the management points still used every day to hotel to check? If not, why not?

Are Beercoo's passports still checked and are the hours still noted?