Mystery, Guest Standards Assessment

• Client / Site

• Conducted on

  Date

• Prepared by

Accuracy

• OCS, Menu Boards, Speaker working proowrly,POP and menu boards are clean ,easy to read ,and with no missing panels or numerals

  Yes

  No

  N/A

• Guest receives what they ordered including condiments utensils ,straw and receipt

  Yes

  No

  N/A

Food Tastes Great

• Burgers are both hot and juicy ,produce is fresh and the bread is toasted properly.( Temp 125)

  Yes

  No

  N/A

• Fries are hot ,crispy,golden brown with visible salt when delivered to Guest ( Temp 150)

  Yes

  No

  N/A

Friendly Service

• Guest is greeted at drive- thru or the front counter register ,the Team Member is friendly throughout the order- taking process and the guest is thanked for their visit

  Yes

  No

  N/A

Cleanliness

• Restroom sinks ,changing tables, toilets and floors are clean. Toilet paper ,soap and towels or hand dryer are available.

  Yes

  No

  N/A

• Drive-thru lane and parking lot are free of excessive debris. Landscaping, trash receptacles and dumpster area are clean,lids and gates closed.

  Yes

  No

  N/A

Misc Non Scored Cleanliness comments

• Misc Non Scored

  Yes

  No

  N/A

• Misc Non Scored

  Yes

  No

  N/A

NON scored SOS

• Speed Car 1

• Speed Car 2

• Speed Car 3

• Speed Car 4