Mystery Shopper Drive Through

• Conducted on

  Date

• Prepared by

• Location
  Address

Arrival and Ordering

• Was the restaurant clean and inviting from the outside?

  Yes

  No

  N/A

• Was the queue well managed and your order taken efficiently?

  Yes

  No

  N/A

• How many minutes did you wait in the queue before your order was taken?

  1-2

  2-3

  3-4

• How clean and tidy was the area where you ordered your food?

  Presentable

  Dirty or Untidy

• Were the team members well presented?

  Yes

  No

  N/A

• How well did the person at the till connect with you with a smile, eye contact and an appropriate greeting?

  Welcoming

  Robotic

• Did your server offer you the opportunity to add to your order?

  Select Offered additional items AND a large meal Offered additional items Didn't upsell

  • Offered additional items AND a large meal
  • Offered additional items
  • Didn't upsell

• Rate the interaction / engagement you had with your server.

  Engaging

  Poor

• How long was it before you received your order from placing it at<br>the speaker box?

  Less than 3.30 minutes

  Between 3.30 and 4.30 minutes

  Over 4.30 minutes

• How well did your server end with a pleasant parting comment?

  Friendly

  Robotic

  Absent

• State the name of your main server

Post Order Experience

• Were napkins and straws available?

  Yes

  No

  N/A

• Were both your order and receipt fully correct?

  Yes

  No

  N/A

• Were you given a voucher?

  Yes

  No

  N/A

• Was your order presented as expected?

  Yes

  No

  N/A

• Please attach photos as evidence

  Media

• Was the freshness and temperature of your order as you would expect?

  Yes

  No

  N/A

• Were the bins and the floor in the seating area both clean and tidy?

  Yes

  No

  N/A

• Was any ONE member of our team exceptionally helpful or outstanding in some way?

  Yes

  No

  N/A

• Based on this visit, how likely are you to recommend Burger King (1-10)?

• -Did you notice any issues that were outside of the team's control that it would be useful for Burger King to know?

• Please attach a picture of your receipt

  Media