Title Page
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Site conducted
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Conducted on
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Shopper
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Shop Type
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Day of the Week
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Time In
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DRIVE-IN/STALL: How many cars were on the lot when you arrived?
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DRIVE-THRU: How many cars were ahead of you at the speaker?
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DRIVE-THRU: How many cars were ahead of you after ordering?
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Items Ordered (attach picture)
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Did you have your order corrected?
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Which does your entrée photo show? Mark one only
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1 Was the location clean and well maintained?
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2 Speaker Time: Length of time waited before order was taken from the time you pressed the red button. (0-10 secs=6pts, 11-14 secs = 5pts, 15-19 secs = 4pts, 20 secs = 2pts, > 20 secs = 0pts.)
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Did the order taker repeat the order or ask to confirm your order on the screen was accurate, and tell you the cost?
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Did you receive a suggestive sell or upsell of any item during your visit? (Not valid in greeting.)
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Delivery Time: Length of time to receive order from the time you finished ordering and the conversation ended with the speaker attendant.
- Less than 3:30
- 4:01-4:15
- 4:16-4:30
- 4:31-4:45
- 4:46-5:00
- 5:01 or >
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Did the carhop introduce him/herself
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Name or description of the carhop/attendant:
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Was the carhop/attendant friendly?
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Were employees neat and clean in appearance and wearing approved Sonic uniform? Note: Holiday attire or attire for sporting or community events when all employees are participating is acceptable, but a nametag is still required.
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Did you receive a receipt without asking, or were you offered a receipt? If not, shopper will ask for a receipt.
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Ticket Number
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Did you recieve exactly what you ordered
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Did the entrée temperature meet your expectations and did it taste good
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Did the side item temperature meet your expectations and did it taste good?
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Why did it not meet expectations
- Hot side item not warm or hot
- Side item was soggy/limp not crisp
- Side item was hard, dry, or tough
- Side item was undercooked
- Side item had an off taste/did not taste right
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Was your side item salted appropriately
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. Did the beverage temperature meet your expectations and did it taste good
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Did you recieve condiments in the bag or were they offered
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Did you receive a SONIC mint, at least two napkins, utensils (if appropriate), and a straw?
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DRIVE-IN/STALL and NON-TRADITIONAL: Did anyone check back with you after your order was delivered?
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Did any employee thank you or give a pleasant closing
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. DRIVE-IN/STALL: Was the restroom clean, stocked, and well maintained?
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Overall comments about your visit
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Actual Score
