Title Page
-
Site conducted
-
Conducted on
-
01 Shopper
-
Shop Type
-
Day of the Week
-
Time In
-
DRIVE-IN/STALL: How many cars were on the lot when you arrived?
-
DRIVE-THRU: How many cars were ahead of you at the speaker?
-
DRIVE-THRU: How many cars were ahead of you after ordering?
-
Items Ordered (attach picture)
-
Did you have your order corrected?
-
Which does your entrée photo show? Mark one only
-
1 Was the location clean and well maintained?
-
2 Speaker Time: Length of time waited before order was taken from the time you pressed the red button. (0-10 secs=6pts, 11-14 secs = 5pts, 15-19 secs = 4pts, 20 secs = 2pts, > 20 secs = 0pts.)
-
Did the order taker repeat the order or ask to confirm your order on the screen was accurate, and tell you the cost?
-
Did you receive a suggestive sell or upsell of any item during your visit? (Not valid in greeting.)
-
Delivery Time: Length of time to receive order from the time you finished ordering and the conversation ended with the speaker attendant.
- Less than 3:30
- 4:01-4:15
- 4:16-4:30
- 4:31-4:45
- 4:46-5:00
- 5:01 or >
-
Did the carhop introduce him/herself
-
Name or description of the carhop/attendant:
-
Was the carhop/attendant friendly?
-
Were employees neat and clean in appearance and wearing approved Sonic uniform? Note: Holiday attire or attire for sporting or community events when all employees are participating is acceptable, but a nametag is still required.
-
Did you receive a receipt without asking, or were you offered a receipt? If not, shopper will ask for a receipt.
-
Ticket Number
-
Did you recieve exactly what you ordered
-
Did the entrée temperature meet your expectations and did it taste good
-
Did the side item temperature meet your expectations and did it taste good?
-
Why did it not meet expectations
- Hot side item not warm or hot
- Side item was soggy/limp not crisp
- Side item was hard, dry, or tough
- Side item was undercooked
- Side item had an off taste/did not taste right
-
Was your side item salted appropriately
-
. Did the beverage temperature meet your expectations and did it taste good
-
Did you recieve condiments in the bag or were they offered
-
Did you receive a SONIC mint, at least two napkins, utensils (if appropriate), and a straw?
-
DRIVE-IN/STALL and NON-TRADITIONAL: Did anyone check back with you after your order was delivered?
-
Did any employee thank you or give a pleasant closing
-
. DRIVE-IN/STALL: Was the restroom clean, stocked, and well maintained?
-
Overall comments about your visit
-
Actual Score
