Communication

  • Do you receive a regular team or shift briefing from your Supervisor or Manager? (Note: Add comments on whether the briefing is Daily, Weekly or Monthly?)

  • What topics are covered in the briefings?

  • How useful do you find the briefings from your Manager? (Not very useful (0) Very useful (5))

  • Does your Manager set the tone by:

  • Are Engineering performance metrics discussed/presented to the team/shift?
    e.g. Punctuality report (TDR), Acceptable Deferred Defects (ADDs), Cabin performance, schedule impact, delays etc.

  • How well are the performance metrics explained? (Not very well (0) Very clearly (5))

  • Are you notified when a briefing is taking place? (Note: Add comment as to how you are normally informed when a business briefing is taking place?)

  • Do you receive a monthly detailed business briefing from the Manager, Operations Manager or General Manager?

  • Have you received a quarterly financial performance briefing?

  • Are the briefings relevant and easy to follow? (Not very relevant (0) Very relevant (5))

  • Are you likely to ask questions during the briefings? ( Not very likely (0) Very likely (5))

  • Apart from briefings, what other media do you read or use to keep up to date?

  • Is there any other information you would like to receive?

  • Do you know the management team in your department?

  • Does the GM visit the team on a regular basis?

  • When did you last meet or have a briefing with your GM?

  • How often would you like to see your General Manager?

  • How comfortable do you feel approaching or asking a question of your General Manager? (Not very confident (0) Very confident (5))

  • Do you feel that your General Manager listens to concerns you may have?

Development

  • Have you been offered a 1-2-1 meeting with your manager or supervisor to discuss your development?

  • How often do you meet with your Supervisor or Manager?

  • How often would you like to meet with your Supervisor or Manager?

  • Do you feel able to approach your Manager/Supervisor about any concerns or personal issues that you may be dealing with?

  • Have you received appropriate training to carry out your role?

  • Do you feel that you have been offered sufficient opportunities to attend training that may support your development?

Wellbeing

  • Have you received recognition from your Manager/Supervisor for any tasks you may have carried out?

  • After a period of illness/absence, have you always had a return to work discussion with your Manager/Supervisor?

  • Do you know about the British Airways Wellbeing initiative and portal?

  • Do you feel that you have relevant information that supports your wellbeing?

  • Do you know who your Wellbeing advisor is within your department?

  • Are you aware of the D&A policy.

  • Are you aware of when you may be tested? (Note: Ask them to give reasons of when/why they could be tested before accepting yes as an answer. Add notes of examples given.)

  • Are you aware of the Helpdirect service available to all colleagues?

  • Are you aware of Safecall?

  • Do you feel that you have the necessary tools to do your job?

  • If not, what tools do you need to support you in your job?

  • Do you know how to replace or request equipment or tools?

  • What wellbeing information would you like to receive more information about? E.g. Drugs and alcohol awareness, dealing with stress, nutrition and health etc.

Customer

  • In your role, do you know who your customers are? (Internal and External)? Please give examples?

  • Are you familiar with the BA Service Hallmarks? Please give examples.

  • Do you feel confident meeting and engaging with customers?

  • Do you receive any feedback or information from your customers about BA products and your performance?

  • How would you score your relationship with your customers? (0 Requires improvement 5 is Excellent)

  • What would you like to see more of in terms of support for engineers with regards to engaging with customers? Is there anything else you would like to mention with regards to engagement and wellbeing?

Overall Summary of Review and Findings

  • Add summary and review comments

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