New Individual Engagement questionnaire - Revised 25 Jan 16

• Conducted on

  Date

• Prepared by

• Location

  LHR

  LGW

  Business Units

  Line Maintenance

• Sub location

  Select Terminal 5 Shorthaul CET T5 Shorthaul Casualty Longhaul Casualty LGW Hangar 6 LGW North Terminal MMU SCC Terminal 5 Longhaul FSF Engine Shop Logistics BAMC BAMG BAAE BACE BAIE BADC London City CET Base Paint Support

  • Terminal 5 Shorthaul
  • CET T5
  • Shorthaul Casualty
  • Longhaul Casualty
  • LGW Hangar 6
  • LGW North Terminal
  • MMU
  • SCC
  • Terminal 5 Longhaul
  • FSF
  • Engine Shop
  • Logistics
  • BAMC
  • BAMG
  • BAAE
  • BACE
  • BAIE
  • BADC
  • London City
  • CET Base
  • Paint
  • Support

• Shift Manager

• Team or department

Communication

• Do you receive a regular team or shift briefing from your Supervisor or Manager? (Note: Add comments on whether the briefing is Daily, Weekly or Monthly?)

  Yes

  No

• What topics are covered in the briefings?

  Select Performance Plans for the day/week/month H&S information/bulletins Quality Alerts/Information Recognition Local notices Detailed (monthly) Business briefings

  • Performance
  • Plans for the day/week/month
  • H&S information/bulletins
  • Quality Alerts/Information
  • Recognition
  • Local notices
  • Detailed (monthly) Business briefings

• How useful do you find the briefings from your Manager? (Not very useful (0) Very useful (5))

• Does your Manager set the tone by:

  Select Providing a welcome Recognition of achievements Opportunities for questions Being open & honest

  • Providing a welcome
  • Recognition of achievements
  • Opportunities for questions
  • Being open & honest

• Are Engineering performance metrics discussed/presented to the team/shift?<br>e.g. Punctuality report (TDR), Acceptable Deferred Defects (ADDs), Cabin performance, schedule impact, delays etc.

  Yes

  No

• How well are the performance metrics explained? (Not very well (0) Very clearly (5))

• Are you notified when a briefing is taking place? (Note: Add comment as to how you are normally informed when a business briefing is taking place?)

  Yes

  No

• Do you receive a monthly detailed business briefing from the Manager, Operations Manager or General Manager?

  Yes

  No

• Have you received a quarterly financial performance briefing?

  Yes

  No

• Are the briefings relevant and easy to follow? (Not very relevant (0) Very relevant (5))

• Are you likely to ask questions during the briefings? ( Not very likely (0) Very likely (5))

• Apart from briefings, what other media do you read or use to keep up to date?

  Select Leading Edge Up to Speed Yammer SharePoint Intranet Weekly brief Quality Airworthiness Bulletins Do not use other publications

  • Leading Edge
  • Up to Speed
  • Yammer
  • SharePoint
  • Intranet
  • Weekly brief
  • Quality Airworthiness Bulletins
  • Do not use other publications

• Is there any other information you would like to receive?

• Do you know the management team in your department?

  Yes

  No

• Does the GM visit the team on a regular basis?

  Yes

  No

• When did you last meet or have a briefing with your GM?

  Within the last month

  Within the last 2 months

  Within the last 3 months

  Within the last 6 months

  Never

• How often would you like to see your General Manager?

  Daily or Weekly

  Monthly

  Quarterly

  Annually

  Never

• How comfortable do you feel approaching or asking a question of your General Manager? (Not very confident (0) Very confident (5))

• Do you feel that your General Manager listens to concerns you may have?

  Yes

  No

Development

• Have you been offered a 1-2-1 meeting with your manager or supervisor to discuss your development?

  Yes

  No

• How often do you meet with your Supervisor or Manager?

  Daily or Weekly

  Monthly

  Quarterly

  Annually

  Never

• How often would you like to meet with your Supervisor or Manager?

  Daily or Weekly

  Monthly

  Quarterly

  Annually

  Never

• Do you feel able to approach your Manager/Supervisor about any concerns or personal issues that you may be dealing with?

  Yes

  No

  N/A

• Have you received appropriate training to carry out your role?

  Yes

  No

  N/A

• Do you feel that you have been offered sufficient opportunities to attend training that may support your development?

  Yes

  No

Wellbeing

• Have you received recognition from your Manager/Supervisor for any tasks you may have carried out?

  Verbally

  Letter or Email

  During a briefing

  BRAVO

  Golden Ticket or Other

• After a period of illness/absence, have you always had a return to work discussion with your Manager/Supervisor?

  Yes

  No

  N/A

• Do you know about the British Airways Wellbeing initiative and portal?

  Yes

  No

• Do you feel that you have relevant information that supports your wellbeing?

  Yes

  No

• Do you know who your Wellbeing advisor is within your department?

  Yes

  No

• Are you aware of the D&A policy.

  Yes

  No

• Are you aware of when you may be tested? (Note: Ask them to give reasons of when/why they could be tested before accepting yes as an answer. Add notes of examples given.)

  Yes

  No

• Are you aware of the Helpdirect service available to all colleagues?

  Yes

  No

• Are you aware of Safecall?

  Yes

  No

• Do you feel that you have the necessary tools to do your job?

  Yes

  No

  N/A

• If not, what tools do you need to support you in your job?

• Do you know how to replace or request equipment or tools?

  Yes

  No

• What wellbeing information would you like to receive more information about? E.g. Drugs and alcohol awareness, dealing with stress, nutrition and health etc.

Customer

• In your role, do you know who your customers are? (Internal and External)? Please give examples?

  Yes

  No

  N/A

• Are you familiar with the BA Service Hallmarks? Please give examples.

  Yes

  No

• Do you feel confident meeting and engaging with customers?

  Yes

  No

• Do you receive any feedback or information from your customers about BA products and your performance?

  Yes

  No

  N/A

• How would you score your relationship with your customers? (0 Requires improvement 5 is Excellent)

• What would you like to see more of in terms of support for engineers with regards to engaging with customers? Is there anything else you would like to mention with regards to engagement and wellbeing?

Overall Summary of Review and Findings

• Add summary and review comments