New Management Engineering Engagement Survey Revised - 25 Jan 2016

• Conducted on

  Date

• Business Department

  Select New Aircraft Fleet Stream Longhaul Fleet Stream Shorthaul Fleet Stream Cabin Excellence FSF BACE BAAE BAIE BAMC BAMG LGW Line Maintenance Planning Technical and Quality Supply Chain - BADC Supply Chain - Core Office

  • New Aircraft Fleet Stream
  • Longhaul Fleet Stream
  • Shorthaul Fleet Stream
  • Cabin Excellence
  • FSF
  • BACE
  • BAAE
  • BAIE
  • BAMC
  • BAMG
  • LGW
  • Line Maintenance
  • Planning
  • Technical and Quality
  • Supply Chain - BADC
  • Supply Chain - Core Office

• Head of Department

  Select Rob Crew Mal Clear Jo James James Murray-Smith Brian Currie Dave Clear Dave Yates Keith Rose Matt Hancox

  • Rob Crew
  • Mal Clear
  • Jo James
  • James Murray-Smith
  • Brian Currie
  • Dave Clear
  • Dave Yates
  • Keith Rose
  • Matt Hancox

• Operations Managers

• Team Manager

• Location and shift
  Address

• Prepared by

Visible Information

• Is information for colleagues visually displayed? (Note: Add details of what items are displayed and check that they are current and relevant.)

  Yes

  No

• Is responsibility for updating the information displayed clearly assigned? (Note: Add who is responsible?)

  Yes

  No

• Review the information on the different media and determine if the information is organised, relevant and up to date? If so, how organised, relevant and upto date is the information? (0 to 5 scale, 5 being excellent)

• Add photos to show examples of visual displays

  Media

Briefings

• Are briefings carried out on a regularly basis? (Note: Add comment on how often the briefings are held e.g. Daily, Operational, Weekly or monthly?)

  Yes

  No

• Who delivers these briefings?

  Select Shift Manager Aircraft Maintenance Supervisor Appointed Champion Other D&A Investigation team

  • Shift Manager
  • Aircraft Maintenance Supervisor
  • Appointed Champion
  • Other
  • D&A Investigation team

• Is a log kept of attendees for the key briefings?

  Yes

  No

• What is included in the briefings?

  Select Previous days performance Plan for the day Parish Notices Recognition other Detailed (monthly) business updates

  • Previous days performance
  • Plan for the day
  • Parish Notices
  • Recognition
  • other
  • Detailed (monthly) business updates

• Do you consider that you have the right training and tools to deliver the briefings?

  Yes

  No

• If not, what do you think is required?

  Select Presentation Skills Training Projector/ Visual displays Briefing pack Right room facilities Other

  • Presentation Skills Training
  • Projector/ Visual displays
  • Briefing pack
  • Right room facilities
  • Other

• Observe a briefing/shift meeting and see if the presenter observes the BA Hallmarks?

  Select Welcomes Colleagues Thanks Colleagues Recognises Achievements Allows opportunity for questions Remains open and honest

  • Welcomes Colleagues
  • Thanks Colleagues
  • Recognises Achievements
  • Allows opportunity for questions
  • Remains open and honest

• For the daily briefing observed assess if it is relevant, informative and whether the manager is confident and engaging? (0-5 scale, 5 being excellent). Mark as 0 if briefing not observed.

• Do you have an Agenda of what is covered in the briefings?

  Yes

  No

• Do you keep minutes of meetings or action points from the briefings?

  Yes

  No

• Who delivers the monthly brief?

  Select GM Shift Manager Aircraft Maintenance Manager Operations Manager Other

  • GM
  • Shift Manager
  • Aircraft Maintenance Manager
  • Operations Manager
  • Other

• Is a log kept of attendees for the monthly briefing?

  Yes

  No

  N/A

• Is a quarterly finance briefing carried out regularly?

  Yes

  No

  Ocassionally

  Frequently

  N/A

• Who delivers the quarterly brief?

  Select GM Shift Manager Aircraft Maintenance Manager Operations Manager Other

  • GM
  • Shift Manager
  • Aircraft Maintenance Manager
  • Operations Manager
  • Other

• Is a log kept of attendees for the quarterly briefing?

  Yes

  No

  N/A

• Do you consider that the presenters of the quarterly briefing have the right training and tools to deliver briefing / presentation?

  Yes

  No

  N/A

• If not, what do you think is required?

  Select Presentation Skills Training Projector/ Visual displays Briefing pack Right room facilities Other

  • Presentation Skills Training
  • Projector/ Visual displays
  • Briefing pack
  • Right room facilities
  • Other

• Ask Manager if the last finance briefing he attended (where he was not the presenter) was relevant, informative and enaging on a scale of 0-5.

• Does the Head of Department or Director visit/brief the team and allow the team an opportunity to ask questions?

  Yes

  No

• When was the last visit?

  In the last quarter

  In the last 6 months

  Between 6 - 12 months

  > 12 months

Sharepoint Site

• Does the manager have access and actively use information from the Engagement SharePoint site?

  Yes

  No

• Are key briefing dates recorded on the sharepoint calendar? E.g. Finance briefing.

  Yes

  No

• Does the manager have access and actively use information on the Engagement Yammer site?

  Yes

  No

• Do you have a department Sharepoint Site? What do you use it for? (Note: Add details or comments .)

  Yes

  No

Briefing facilities

• Is there a quiet room available for 1-2-1 meetings?

  Yes

  No

• Are briefing (or 1-2-1 meetings) facilities of a good standard? (Note: Check that the room provides privacy, low noise, good lighting.)

  Yes

  No

• Where are the briefings/meetings carried out?

  Separate Presentation (crew) Room

  A Quiet area

  Not in a private area

• Is there a projecter or large display screen available for presentations?

  Yes

  No

• Is the seating layout suitable or can it be temporarily adapted for briefings/ presentations?

  Yes

  No

Colleague Engagement

• Is an induction pack or training provided to new starters?

  Yes

  No

  N/A

• Who is responsible for providing the induction pack or training?

  Select Shift Manager Aircraft Maintenance Supervisor Appointed Champion Other D&A Investigation team

  • Shift Manager
  • Aircraft Maintenance Supervisor
  • Appointed Champion
  • Other
  • D&A Investigation team

• What information/support is provided to new starters?

  Select Induction Pack Mentor/Buddy Contact details in case of emergencies

  • Induction Pack
  • Mentor/Buddy
  • Contact details in case of emergencies

• Add supporting information or examples.

• Is there evidence of colleague 1-2-1s being held by the local manager or supervisor? (Note: Add details and examples.)

  Yes

  No

• How often are the 1-2-1s being held?

  Monthly

  Never

  Six Monthly

  Annually

• What is covered in the 1-2-1 meetings?

  Select Well being Career development Reward & Recognition

  • Well being
  • Career development
  • Reward & Recognition

• Do you feel comfortable in listening to colleague concerns? Ask manager to provide examples of when feels comfortable or not and reasons for this? (Note: Add examples or details.)

  Yes

  No

• Are you informed when an Apprentice is to start and finish a placement in your area?

  Yes

  No

  N/A

• Who is responsible for providing the documented feedback to apprentices?

  Fleet Shift Manager

  Aircraft Maintenance Manager

  Licensed Aircraft Engineer

  Assigned Mentor

• Details of evidence

• Are weekly/open team meetings held with/by the local management team? E.g. TMGs & Team leaders

  Yes

  No

  N/A

• What additional support does the Manager require in promoting better engagement within their area?

Industrial Relations

• How often does the Fleet Shift Manager and Trade Union Representative meet?

  Select Daily Weekly Fortnightly Monthly Other Never

  • Daily
  • Weekly
  • Fortnightly
  • Monthly
  • Other
  • Never

• Is the TU rep invited to speak at/or join any briefings? If yes, which ones?

  Daily

  Weekly

  Monthly

  Quarterly

  Never

• Are actions from meetings with TU monitored for progress and completion? Obtain evidence.

  Yes

  No

  N/A

• On a scale of 0-5 how effective do you feel the FSM & TU are at resolving issues jointly?

Wellbeing

• Do you know where to obtain well being information?

  Well being portal

  Yammer

  intranet

  Engagement team

• Do you review working time legislation reports and take follow up action with colleagues? (Note: Take details of compliance.)

  Yes

  No

• How do you ensure that all staff are compliant with skin, HAVI (hand arm vibration) and hearing tests/controls? Obtain evidence

• When would you carry out a Drug & Alcohol (D&A) test?

  Select Suspected breach of D&A policy Directly involved in accident or incident Return to work agreement Within 6 months of joining company

  • Suspected breach of D&A policy
  • Directly involved in accident or incident
  • Return to work agreement
  • Within 6 months of joining company

• Do you have a facility Where you would take a colleague who is under the influence of drugs or alcohol?

  Yes

  No

• When would you provide support under duty of care?

  Select When colleague acknowledges problem Concerned about, behaviour, performance or attendance When a colleague requests help during a performance or attendance discussion When a third party advises of a D&A problem

  • When colleague acknowledges problem
  • Concerned about, behaviour, performance or attendance
  • When a colleague requests help during a performance or attendance discussion
  • When a third party advises of a D&A problem

• What types of food/snacks are available?

• What types of food/snacks would you like to see?

  Select Chocolates/sweets Crisps Cakes Biscuits Sandwiches Salad Fruit Cereal/nut bars

  • Chocolates/sweets
  • Crisps
  • Cakes
  • Biscuits
  • Sandwiches
  • Salad
  • Fruit
  • Cereal/nut bars

• Is there any evidence of vandalism or graffiti in the area?

  Select Evidence of Graffiti Evidence of Vandalism No Evidence

  • Evidence of Graffiti
  • Evidence of Vandalism
  • No Evidence

• Are Kitchen facilities available, clean and functional?

  Select Facilities available Facilities are clean Facilities are functional

  • Facilities available
  • Facilities are clean
  • Facilities are functional

• Is there a facility where colleagues can take rest during breaks? Is this area clean, quiet and in a good state of repair?

  Select Facilities available Facilities are clean Facilities are functional

  • Facilities available
  • Facilities are clean
  • Facilities are functional

• Are the wash rooms clean and in a good state of repair?

  Select Facilities available Facilities are clean Facilities are functional

  • Facilities available
  • Facilities are clean
  • Facilities are functional

• Comments on the state of the area

• Take photos of facilities

  Media

Performance

• Are performance issues recorded (in performance diary)? (Note: Add details of follow up and resolution.)

  Yes

  No

• Have you recently carried out performance improvement steps under EG 902? How did you ensure that the correct processes were followed? (Note: Add examples or comment !)

  Yes

  No

  N/A

• Is there any evidence of individual development plans being set supporting either career progression or technical qualifications?

  Yes

  No

  N/A

• Is there evidence of succession plans?

  Yes

  No

  N/A

• Are Licensed Aircraft Engineer (LAE) performance reviews being carried out every six months? (Completed on a standard form). (Note: Add detail of who is carrying out the review.)

  Yes

  No

  N/A

• How do you ensure the LAE performance reviews have been completed for all colleagues?

• Is there any evidence of TMG MAP reviews being carried out on a regular basis? (Should be every month, minimum every 2 months)

  Select Facilities available Facilities are clean Facilities are functional

  • Facilities available
  • Facilities are clean
  • Facilities are functional

• Who is responsible for carrying out the TMG MAP reviews?

• Add supporting information

• How do you ensure the TMG MAP performance reviews have been completed for all colleagues?

• Add supporting information

• How many colleagues were absent last month? Were Return to work discussions held for all colleagues who were absent? (Note: Add details and examples of supporting information.)

  Yes

  No

  N/A

• Are colleagues who have hit an EG300 trigger, been correctly managed through the stages of the process? (Note: Record evidence of EG300 return to work and ARI stage meetings.)

  Yes

  No

  N/A

• How many lost time injuries have there been in the past 3 months. Is there any evidence of follow up actions being taken as a result of a lost time injury?

• Are you aware of Capella and how it affects morale in your teams? (Note: Add supporting information.)

  Yes

  No

  N/A

• Have you put in place a process to deal with issues and concerns raised by colleagues regarding Capella? (Note: Add supporting information or comments.)

  Yes

  No

  N/A

Overall Assessment Summary and follow up actions