new Peak Time Apartment Group Venue Audit

• Venue

• Conducted on

  Date

• Prepared by

• Duty Manager

• Fundamental Fail (regardless of a 90% score)

• Fundamental Fail HQ

• Urgent issues

• Positive and Improvements

• Further Comments

• 0.1 - Are hand helds effectively utilised

  Yes

  No

  H/O

  N/A

• 0.2 - Any delayed requests made by the venue to HQ

  Yes

  No

  H/O

  N/A

• 0.3 - Do venue managers feel supported by HQ

  Yes

  No

  H/O

  N/A

• 0.4 - Are there message pads next to all telephone stations

  Yes

  No

  H/O

  N/A

• 0.5 - Are drinks orders taken within 3 minutes of the customer being seated

  Yes

  No

  H/O

  N/A

• 1.1 - Did the venue look and feel 5 star as you approached it

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.2 - Were all outside areas immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.3 - Did the venue look and feel 5 star as you entered

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.4 - Was the lighting perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.5 - Was the temperature perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.6 - Was the sound perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.7 - Were all customers warmly greeted quickly upon entering

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.8 - Were the staff cheerful and polite

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.9 - Were the staff all impeccably presented

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.10 - Were the staffing levels perfect

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.11 - Was there a manager with great presence on the floor

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.12 - Was all bar equipment fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.13 - Did the bar look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.14 - Were under counters and floor areas pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.15 - Were all bar customers served quickly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.16 - Was there effective upselling from all servers observed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.17 - Was all glassware pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.18 - Did all drinks look fantastic

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.19 - Was all kitchen equipment fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.20 - Did the kitchen look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.21 - Were under counters and floor areas pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.22 - Were kitchen compliance records up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.23 - Was all crockery pristine

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.24 - Did all food come out within 15 minutes

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.25 - Did all food look fantastic

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.26 - Did the food taste great

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.27 - Was there effective upselling from all servers observed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.28 - Were drinks ordered at the table brought out promptly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.29 - Did the cellar look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.30 - Did the staff rooms and toilets look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.31 - Did the office look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.32 - Did the BOH look clean, tidy and well organised

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.33 - Were the toilets immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.34 - Was the fire alarm on and working

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.35 - Were all fire exits unblocked

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.36 - AM/PM checklist up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.37 - Was the managers bad feedback file in good order and up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.38 - Was the functions enquiry file in good order and up to date

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.39 - Order of service checklists in place and correctly used

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 1.40 - Was the telephone being answered promptly

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 1.41 - Current marketing materials prominently displayed on all tables

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 1.42 - All customers given comment cards

  Yes

  No

  H/O

  N/A

• 2.1 - Fire Alarm on and working

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.2 - Fire Exits unbolted and unblocked

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.3 - Padlock on the gate outside the rear first exit beside cellar (Mr Lynch Only)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 2.4 - No candles or tea lights - (except behind Flo's Trop and VIP bar)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 2.5 - Fire marshalls appointed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 2.6 - Randomly chosen fire marshall aware of role

  Yes

  No

  H/O

  N/A

• 3.1 - Are GBP200 reward posters prominently displayed in back of house areas

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.2 - Are theft deterrence stickers in place on all tills

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.3 - Intruder alarm fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.4 - Are maximum bar staff actually serving at time of visit

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.5 - Tills on all bars on correct price level

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.6 - Staff selecting correct price where there is a choice

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.7 - Asked for I.D. where appropriate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.8 - Asked for student I.D. where appropriate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.9 - All tills fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.10 - Credit card machines fully functional

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.11 - Only one person per bar/till doing discounts, voids etc

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.12 - Till dips being carried out to spec

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.13 - Has the door charge gone on at the pre-agreed time

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.14 - Is the correct door charge on

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.15 - Sufficient & efficient placement of glassware on bar

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.16 - Bar stations fully stocked

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 3.17 - Correct number of staff for function

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 3.18 - Tables approached for more drinks at least twice

  Yes

  No

  H/O

  N/A

• 3.20.1 - All customers informed of table service areas

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.20.2 - All bookings told to arrive 15 minuted before booking (Fri & Sat night only)

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.20.3 - All restaurant customers told table not quite ready and shown bar

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.20.4 - Pagers in use and effectively managed

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 3.20.5 - Wine waiter in restarant (Peak times only)

  Yes

  No

  H/O

  N/A

• 3.20.6 - Specials paper clipped to menu in restaurant

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.20.7 - Staff explaining specials to customers

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.20.8 - Amuse bouche in place

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 3.20.9 - Crudites being taken tables

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 3.20.10 - PDR Stocked with drinks and price list

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 3.20.11 - Tables offered water

  Yes

  No

  H/O

  N/A

• 4.1 - Function enquiry forms beside each phone point

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 4.2 - Feedback forms in proper use

  Yes

  No

  H/O

  N/A

• 5.1 - Main doors open

  Yes

  No

  H/O

  N/A

• 5.2 - Offices secure

  Yes

  No

  H/O

  N/A

• 6.1 - Is the venue staffed as per the rota

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6.2 - Sufficient usage of radios

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6.3 - Effective communication

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 6.4 - Did manager know numbers or have to check a rota

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 6.5 - Do all staff appear to be fully trained

  Yes

  No

  H/O

  N/A

• 6.6 - Are all staff appropriate for the venue

  Yes

  No

  H/O

  N/A

• 6.7 - Excess staff sent home as soon as possible

  Yes

  No

  H/O

  N/A

• 6.8 - Are the managers behind the bar serving

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 6.9 - Are the supervisors behind the bar serving

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 7.0.1 - Correctly lit

  Yes

  No

  H/O

  N/A

• 6.10 - Are managers and supervisors motivating staff

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 7.1.1 - Correct number

  Yes

  No

  H/O

  N/A

• 7.1.2 - Suitable for venue

  Yes

  No

  H/O

  N/A

• 7.1.3 - Correct position

  Yes

  No

  H/O

  N/A

• 7.1.4 - Correctly dressed

  Yes

  No

  H/O

  N/A

• 7.1.5 - Rigorous ID system in place and followed

  Yes

  No

  H/O

  N/A

• 7.1.6 - Meeting and greeting

  Yes

  No

  H/O

  N/A

• 7.2.1 - Exit/entry flyering as arranged

  Yes

  No

  H/O

  N/A

• 7.1.7 - Appropriate conduct (Gum free, phone free, standing correctly, fully attentive to customers)

  Yes

  No

  H/O

  N/A

• 7.1.8 - Ejected with minimal necessary contact

  Yes

  No

  H/O

  N/A

• 8.1 - Lighting spots on tables/features

  Yes

  No

  H/O

  N/A

• 8.2 - Is correct DDJ playlist on

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 8.3 - Is live music suitable

  Yes

  No

  H/O

  N/A

• 8.4 - Live music/DDJ at appropriate level

  Yes

  No

  H/O

  N/A

• 8.5 - Venue clean and tidy

  Yes

  No

  H/O

  N/A

• 8.6 - Customer areas cleared of glasses, plates etc in acceptable time

  Yes

  No

  H/O

  N/A

• 8.7 - Terrace clean and tidy

  Yes

  No

  H/O

  N/A

• 8.8 - Menus clean

  Yes

  No

  H/O

  N/A

• 8.9 - Correct menus

  Yes

  No

  H/O

  N/A

• 8.10 - Every child given a kids pack n.b. 3 age groups. Clipboard & pot of lots of pencils & crayons. (AYLI Only)

  Yes

  No

  H/O

  N/A

• 8.11 - Is kids corner adequately stocked with toys and kids packs? (AYLI only)

  Yes

  No

  H/O

  N/A

• 8.12 - Correct marketing materials on each table

  Yes

  No

  H/O

  N/A

• 8.13 - Are ALL aircon units on? (except AYLI Mezz, PDR, Terrace bar all times, ice machines, Frang if not in use)

  Yes

  No

  H/O

  N/A

• 9.1 - Sufficient glassware

  Yes

  No

  H/O

  N/A

• 9.2 - Clean glassware

  Yes

  No

  H/O

  N/A

• 9.6.1 - Acknowledging customers

  Yes

  No

  H/O

  N/A

• 9.6.2 - Service friendly

  Yes

  No

  H/O

  N/A

• 9.6.3 - Offering menus

  Yes

  No

  H/O

  N/A

• 9.6.4 - Service efficient

  Yes

  No

  H/O

  N/A

• 9.7.1 - Acknowledging customers

  Yes

  No

  H/O

  N/A

• 9.7.2 - Service friendly

  Yes

  No

  H/O

  N/A

• 9.7.3 - Offering menus

  Yes

  No

  H/O

  N/A

• 9.7.4 - Service efficient

  Yes

  No

  H/O

  N/A

• 9.8.1 - Acknowledging customers

  Yes

  No

  H/O

  N/A

• 9.8.2 - Service friendly

  Yes

  No

  H/O

  N/A

• 9.8.3 - Offering menus

  Yes

  No

  H/O

  N/A

• 9.8.4 - Service efficient

  Yes

  No

  H/O

  N/A

• 9.9.1 - Acknowledging customers

  Yes

  No

  H/O

  N/A

• 9.9.2 - Service friendly

  Yes

  No

  H/O

  N/A

• 9.9.3 - Offering menus

  Yes

  No

  H/O

  N/A

• 9.9.4 - Service efficient

  Yes

  No

  H/O

  N/A

• 9.10.1 - Acknowledging customers

  Yes

  No

  H/O

  N/A

• 9.10.2 - Service friendly

  Yes

  No

  H/O

  N/A

• 9.10.3 - Offering menus

  Yes

  No

  H/O

  N/A

• 9.10.4 - Service efficient

  Yes

  No

  H/O

  N/A

• 9.11.1 - Acknowledging customers

  Yes

  No

  H/O

  N/A

• 9.11.2 - Service friendly

  Yes

  No

  H/O

  N/A

• 9.11.3 - Offering menus

  Yes

  No

  H/O

  N/A

• 9.11.4 - Service efficient

  Yes

  No

  H/O

  N/A

• 9.12.1 - Are bookings being met and sat down personally

  Yes

  No

  H/O

  N/A

• 9.12.2 - Are pre booked drinks in place

  Yes

  No

  H/O

  N/A

• 9.12.3 - Are tables clean and tidy with menu presented

  Yes

  No

  H/O

  N/A

• 9.12.4 - Are there reserved signs on the tables

  Yes

  No

  H/O

  N/A

• 9.13.1 - Table correctly set

  Yes

  No

  H/O

  N/A

• 9.13.3 - Order choice correctly taken

  Yes

  No

  H/O

  N/A

• 9.13.4 - Correct food

  Yes

  No

  H/O

  N/A

• 9.13.5 - Correct portion

  Yes

  No

  H/O

  N/A

• 9.13.6 - Hot plate

  Yes

  No

  H/O

  N/A

• 9.13.7 - Correctly cutlery for option chosen

  Yes

  No

  H/O

  N/A

• 9.13.8 - Hot food

  Yes

  No

  H/O

  N/A

• 9.13.9 - As described on menu

  Yes

  No

  H/O

  N/A

• 9.13.10 - Presentation to spec

  Yes

  No

  H/O

  N/A

• 9.13.11 - Sufficient sides

  Yes

  No

  H/O

  N/A

• 9.13.12 - Condiments without asking

  Yes

  No

  H/O

  N/A

• 10.1 - CCTV on and working

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 9.13.13 - Table correctly cleared

  Yes

  No

  H/O

  N/A

• 9.13.14 - Table offered liquers (food venues)

  Yes

  No

  H/O

  N/A

• 11.1 - Toilets stocked

  Yes

  No

  H/O

  N/A

12.0.0 - As You Like It

12.1.0 - Timber Beach House

12.2.0 - Koos/Flos

12.3.0 - HoS

12.4.0 - Nancys

12.5.0 - Mr Lynch

• 11.2 - Toilet bins at reasonable level

  Yes

  No

  H/O

  N/A

• 12.0.1 - Does the PDR have a strong member of staff looking after it

  Yes

  No

  H/O

  N/A

• 12.0.2 - Ground floor drinks to table service quick and efficient

  Yes

  No

  H/O

  N/A

• 12.0.3 - Passageway to terrace clear of furniture

  Yes

  No

  H/O

  N/A

• 12.0.4 - Dance floor cleared of furniture in good time

  Yes

  No

  H/O

  N/A

• 12.0.5 - Is the lighting in Frangipani correct for the function

  Yes

  No

  H/O

  N/A

• 12.0.6 - Are the sound levels in Frangipani appropriate for the function

  Yes

  No

  H/O

  N/A

• 12.1.1 - Is the garden clean and tidy

  Yes

  No

  H/O

  N/A

• 12.1.2 - Has the fence been put down so garden can be seen from the road (daytimes only)

  Yes

  No

  H/O

  N/A

• 12.1.3 - Are the tree lights on

  Yes

  No

  H/O

  N/A

• 12.1.4 - Ground floor drinks to table service quick and efficient

  Yes

  No

  H/O

  N/A

• 12.1.5 - Dance floor cleared of furniture in good time

  Yes

  No

  H/O

  N/A

• 12.1.6 - Feelgood front doors open

  Yes

  No

  H/O

  N/A

• 12.2.1 - Are locals being charged less than out of towners?

  Yes

  No

  H/O

  N/A

• 12.2.2 - Is there a good host on the rope at VIP

  Yes

  No

  H/O

  N/A

• 12.2.3 - Is the VIP area immaculate

  Yes

  No

  H/O

  N/A

• 12.2.4 - Is there a high standard of hostess service in the venue generally

  Yes

  No

  H/O

  N/A

• 12.3.1 - Is there a good host on the rope at VIP

  Yes

  No

  H/O

  N/A

• 12.3.2 - Is the VIP area immaculate

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 12.3.3 - Is there a high standard of hostess service in the venue generally

  Yes

  No

  H/O

  N/A

• 12.3.4 - Are the toilet attendants present

  Yes

  No

  H/O

  N/A

• 12.3.5 - Is the Q entry system being effectively managed

  Yes

  No

  H/O

  N/A

• 12.3.6 - Are locals being charged less than out of towners?

  Yes

  No

  H/O

  N/A

• 12.3.7 - Is entertainment to spec?

  Yes

  No

  H/O

  N/A

• 12.4.1 - All windows and doors closed to minimise sound pollution to residential areas

  Yes

  No

  H/O

  N/A

• 12.3.8 - Is the cloakroom open and effectively managed

  Yes

  No

  H/O

  N/A

• 12.3.9 - Is the VIP doorstaff using clickers to manage VIP capacity

  Yes

  No

  H/O

  N/A

• 12.5.1 - Promotions staff taking non door charge payers to AYLI and filing in forms correctly

  Yes

  No

  H/O

  N/A

• 12.3.10 - Is appropriate furniture in correct places (Cocktail club transistion to late night operation)

  Yes

  No

  H/O

  N/A

• 12.2.5 - Is stair congestion well managed

  Yes

  No

  H/O

  N/A

• 12.2.6 - Is the Q entry system being effectively managed

  Yes

  No

  H/O

  N/A

• 12.2.7 - Are the toilet attendants present

  Yes

  No

  H/O

  N/A

• 12.1.7 - Terrace canopy in appropriate position

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 12.1.8 - Managers and door staff directing customers into other venues

  Yes

  No

  H/O

  N/A

• 12.1.9 - Is the front door meet greet effectively managed

  Yes

  No

  H/O

  N/A

• 12.0.7 - Is the temperature in Frangipani appropriate for the function

  Yes

  No

  H/O

  N/A

• 12.0.8 - Is Frangipani tidy

  Yes

  No

  H/O

  N/A

• 12.0.9 - Are the toilets in Frangipani 5 star

  Yes

  No

  H/O

  N/A

• 11.3 - Effective hourly toilet checks being performed

  Yes

  No

  H/O

  N/A

• 9.13.15 - Correct bill

  Yes

  No

  H/O

  N/A

• 9.12.5 - Shot girls selling effectively

  Yes

  No

  H/O

  N/A

• 9.12.6 - Sales team present

  Yes

  No

  H/O

  N/A

• 9.12.7 - Manager interacting with guests

  Yes

  No

  H/O

  N/A

• 9.11.5 - Correct glassware

  Yes

  No

  H/O

  N/A

• 9.11.6 - Use of receipt and tip tray

  Yes

  No

  H/O

  N/A

• 9.11.7 - Is member of bar staff keeping wastage to a minimum

  Yes

  No

  H/O

  N/A

• 9.10.5 - Correct glassware

  Yes

  No

  H/O

  N/A

• 9.10.6 - Use of receipt and tip tray

  Yes

  No

  H/O

  N/A

• 9.10.7 - Is member of bar staff keeping wastage to a minimum

  Yes

  No

  H/O

  N/A

• 9.9.5 - Correct glassware

  Yes

  No

  H/O

  N/A

• 9.9.6 - Use of receipt and tip tray

  Yes

  No

  H/O

  N/A

• 9.9.7 - Is member of bar staff keeping wastage to a minimum

  Yes

  No

  H/O

  N/A

• 9.8.5 - Correct glassware

  Yes

  No

  H/O

  N/A

• 9.8.6 - Use of receipt and tip tray

  Yes

  No

  H/O

  N/A

• 9.8.7 - Is member of bar staff keeping wastage to a minimum

  Yes

  No

  H/O

  N/A

• 9.7.5 - Correct glassware

  Yes

  No

  H/O

  N/A

• 9.7.6 - Use of receipt and tip tray

  Yes

  No

  H/O

  N/A

• 9.7.7 - Is member of bar staff keeping wastage to a minimum

  Yes

  No

  H/O

  N/A

• 9.6.5 - Correct glassware

  Yes

  No

  H/O

  N/A

• 9.6.6 - Use of receipt and tip tray

  Yes

  No

  H/O

  N/A

• 9.6.7 - Is member of bar staff keeping wastage to a minimum

  Yes

  No

  H/O

  N/A

• 9.3 - Branded glassware in correct use

  Yes

  No

  H/O

  N/A

• 9.4 - Stations fully stocked

  Yes

  No

  H/O

  N/A

• 9.5 - Fridges adequately stocked

  Yes

  No

  H/O

  N/A

9.6.0 - Round 1

9.7.0 - Round 2

9.8.0 - Round 3

9.9.0 - Round 4

9.10.0 - Round 5

9.11.0 - Round 6

9.12.0 - Host & Table Service

9.13.0 - Food

• 8.14 - Are temp. settings on big unit correct (state range and current temp)

  Yes

  No

  H/O

  N/A

• 8.15 - Are settings on smaller units correct

  Yes

  No

  H/O

  N/A

• 8.16 - Are ALL systems on auto

  Yes

  No

  H/O

  N/A

• 7.1.9 - Opening and closing door

  Yes

  No

  H/O

  N/A

• 6.11 - All staff correctly and smartly dresssed and no gum (including bar backs)

  Yes

  No

  H/O

  N/A

7.0.0 - General

7.1.0 - Door Staff

7.2.0 - Other

• 6.12 - Staff ready to start shift on time

  Yes

  No

  H/O

  N/A

• 5.3 - Office door not open when cash out of the safe

  Yes

  No

  H/O

  N/A

• 4.3 - Function areas opened to public at earliest possible opportunity

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes

• 3.20.12 - Tables offered tea or coffee

  Yes

  No

  H/O

  N/A

• 3.19 - Tables handed dessert menu

  Yes

  No

  H/O

  N/A

3.20.0 - FOOD VENUES ONLY

• 2.7 - Luminous wardens jackets in correct place

  Yes

  No

  H/O

  N/A

• 1.43 - All customers approached for data (pre 10pm Coll St)

  Yes

  No

  H/O

  N/A

• 0.6 - Are all front and rear exits locked that should be locked to prevent theft

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• 0.7 - Were all customers spoke to happy with their experience

  Yes

  No

  H/O

  N/A

• 0.8 - Newton Hall only - Are all customers spoke to/acknowledged by staff within a 2 metre radius

  Yes

  No

  H/O

  N/A

• Urgent Issues

  No

  Yes

• Further Comments

• Further Comments

• Duty Manager / GM made aware of issues

• Urgent Issues

  No

  Yes

• Urgent Issues

  No

  Yes