Title Page
-
Site conducted
-
Conducted on
-
Prepared by
-
Location
Part 1
-
Instructions
1. Use the slider in providing numbers of Non-Compliance Reports.
2. Upload a photo by clicking Add Media, annotate on the NCR and add a comment explaining the NCR.
3. Place your comments by clicking on the paper clip found on the Media Section and NOT ON THE SLIDER.
4. Complete audit by providing digital signatures of both auditor and service provider.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Blinds
-
Acceptable on Completion of Task
- Free of dust, marks and finger marks to external surfaces or all surfaces when empty.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Blinds
Bookcases
-
Acceptable on Completion of Task
- Free of dust, marks on both sides to normal hand height and free of dust above hand height.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Bookcases
Cabinets
-
Acceptable on Completion of Task
- Free of dust, marks and finger marks to external surfaces or all surfaces when empty.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Cabinets
Floors - carpets and rugs (vacuum)
-
Acceptable on Completion of Task
- Free of stains, dust, litter, trapped threads, paper clips and staples across the whole surface.
- New spillages and stains to be reported at the time they are found.
Unacceptable, with each occasion representing 1 NCR
- Build up of removable debris, dust, fluff and lint. Accumulation of the above around soft floor edges and bases of furniture.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Floors - Carpets & Rugs
Smart walls and whiteboards
-
Acceptable on Completion of Task
- Free from all writing and other marks by the start of sessions each day.
Unacceptable, with each occasion representing 1 NCR
- Build up of marker use on surfaces.
Acceptable between Cleaning Tasks
- Evidence of usage between cleans. -
Photos
Doors and door furniture
-
Acceptable on Completion of Task
- Door handles and door furniture clean with no marks on paintwork, varnish or glass. Scuff marks on kick plates fingerplates and vision panels to be fully removed.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
External steps and ramps , decking areas
-
Acceptable on Completion of Task
- Free of litter and debris across the whole surface.
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt and dust on surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Small amount of debris, dust, dirt and stains arising from usage between cleans. -
Photos
Fire extinguishers, hose reel cabinets etc
-
Acceptable on Completion of Task
- Free of all dust and marks.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Floors - hard polished
-
Acceptable on Completion of Task
- No dirt or dust to be present. Must be free of all debris (excluding stored items) on all floor area, edges, and thresholds, behind doors and on all accessible surfaces.
- All surfaces to be buffed to keep up appearance. Have a bright even sheen.
Unacceptable, with each occasion representing 1 NCR
- Non-uniform appearance, build up of removable stains, spillages, loose debris, marks and excess polish.
Acceptable between Cleaning Tasks
- Small amount of debris, dust, dirt and stains arising from usage between cleans. -
Photos
Floors – hard unpolished
-
Acceptable on Completion of Task
- No dirt or dust to be present. Must be free of all debris (excluding stored items) on all floor area, edges, thresholds, behind doors and on all accessible surfaces
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt and dust on surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Small amount of debris, dust, dirt and stains arising from usage between cleans. -
Photos
Part 2
Floors – stairs and landings
-
Acceptable on Completion of Task
- No dirt, dust or debris to be present on all floor area, edges, thresholds, behind doors and on all accessible surfaces. There should be no visible cleaning marks on the sides and risers to stair treads.
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt and dust on surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Small amount of debris, dust, dirt and stains arising from usage between cleans. -
Photos
Furniture, lamps and ornaments
-
Acceptable on Completion of Task
- Free of dust, finger marks and light staining.
- Soft upholstered chairs to be free of dust, marks and stains with hard surfaces to be free of dust.
- PVC covered chairs to be free of dust and marks.
- High class and / or antique wooden / leather/Metal furniture to be dry wiped only – NO CHEMICALS TO BE USED.
- Non-removable marks / stains to be reported to the FM
- Uncertainty regarding treatment of furniture should be referred to the FM
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
- Removable stains and smears.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Office IT equipment
-
Acceptable on Completion of Task
- Office IT equipment to be free from marks, dust etc (dry dusting only)
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, debris and other marks on surfaces.
- Removable stains and smears.
Acceptable between Cleaning Tasks
- Small amount of dust, debris and marks arising from usage between cleans. -
Photos
Floors – washrooms, changing rooms and showers
-
Acceptable on Completion of Task
- The surface should have an even appearance without any visible marks. No dirt, dust or debris to be present on all floor area, edges, thresholds, behind doors and on all accessible surfaces. There should be no visible cleaning marks on skirtings and the sides and risers to stair treads. The area is to be odour free.
- Non-removable discolouration should be reported to the FM
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt and dust on surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Small amount of debris, dust, dirt and stains arising from usage between cleans. -
Photos
Glass and glazed surfaces to internal doors and windows
-
Acceptable on Completion of Task
- Free of finger stickiness, body fats, marks across the whole surface including the framing at the edges.
- Free of blue tack / sticky tape residue.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Curtain walling, cladding, glass and glazed surfaces to external doors and windows
-
Acceptable on Completion of Task
- Free of dust, cobwebs, grime, finger stickiness, body fats, marks across the whole surface including the framing at the edges.
- Free of blue tack / sticky tape residue.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, cobwebs, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Chrome, aluminium etc fittings and fixtures in common areas.
-
Acceptable on Completion of Task
- Clean with no dust, finger marks, grease or body fats. The finish is to be highly polished, unless age patina to be retained.
- Non-removable marks / stains to be reported to the FM
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks, grease or bodily fluids and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust, finger marks, grease or bodily fluids arising from usage between cleans. -
Photos
Handrails and balustrades
-
Acceptable on Completion of Task
- Free of stickiness, body fats, marks and cleaning marks.
- Non-removable marks / stains to be reported to the FM
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Ledges
-
Acceptable on Completion of Task
- Free of dust, dirt and debris over the whole of the exposed surface.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Lifts
-
Acceptable on Completion of Task
- The floor, wall and door surfaces should have an even appearance without any visible marks. No dirt, dust or debris to be present on floor, wall or door areas, edges, thresholds, behind doors and all accessible surfaces.
- Mirrors to be free of dust, marks and smears.
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt and dust on surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Part 3
Light switches
-
Acceptable on Completion of Task
- Free of dust, marks and stains. Free of cleaning marks.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Entrance mats and wells
-
Acceptable on Completion of Task
- Free of dust and debris.
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt and dust on surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Small amount of debris, dust, dirt and stains arising from usage between cleans. -
Photos
Display cases in common areas
-
Acceptable on Completion of Task
- Free of dust, marks and stains. Showing a shine consistent with the underlying surface. Free of cleaning marks.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Paper towel, toilet roll, hygiene dispensers, air fresheners, soap dispensers and hot air dryers.
-
Acceptable on Completion of Task
- Free of dust, marks and stains. Showing a shine consistent with the underlying surface. Free of cleaning marks.
- Dispensers are to be operable at all times and have sufficient stock present to last until next service attendance.
- All mechanical failures to be reported to the FM
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
- Failures not reported and documented.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Pictures, mirrors and notice boards
-
Acceptable on Completion of Task
- Free of finger marks, smears and cleaning marks across the whole surface including the framing at the edges.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Heating/Ventilation/Cooling equipment
-
Acceptable on Completion of Task
- Free of dust, dirt and debris over the whole of the exposed visible surface.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Sanitary bins
-
Acceptable on Completion of Task
- Free of dust and marks on exterior surfaces.
- Free from offensive odours.
- Problems to be reported to the FM
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Service pipes
-
Acceptable on Completion of Task
- Free of dust, dirt and debris over the whole of the exposed visible surface.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Showers
-
Acceptable on Completion of Task
- Shower tray, walls, shower fitments and immediate surrounding area to be free of dirt, algae, mould and scale.
- Showing a shine consistent with the underlying surface. Free of cleaning marks.
- All drains and outlets to be free of debris, dirt and scale.
- Shower doors and cubicle sides, door seals, shower curtains, benches, mats, immediate floor area to be free of dirt, scale, algae, mould, and body fats.
- The area is to be odour free.
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt, dust, fats, mould, scale and Verdigris on all surfaces and at points of contact with other surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Debris, dust, dirt and stains arising from usage between cleans. Residual odour. -
Photos
Urinals
-
Acceptable on Completion of Task
- All surfaces free of dirt, marks, stains and scale. Channels and outlets free of debris and dirt.
- Low-level cisterns, enclosed cisterns, pipework and fittings to be free of dirt, marks, dust and Verdigris.
- The area is to be odour free.
- Visible cisterns and pipework to be dusted.
- For waterless urinals, cartridges replaced as required
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt, dust, fats and scale on all surfaces and at points of contact with other surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Debris, dust, dirt and stains arising from usage between cleans. Residual odour. -
Photos
Part 4
Walls
-
Acceptable on Completion of Task
- Free of dust, dirt, marks, smears and cleaning marks.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, finger marks and other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
WC’s
-
Acceptable on Completion of Task
- Interiors free of dirt, marks and scale including the flushing rim and water traps.
- The outside of pans, seats, lids and hinges are to be free of dirt, marks and scale.
- Seats and lids to be finished to a shine consistent with underlying surface.
- Cubicle walls and doors, including feet, tops and fittings to be free of dust, dirt and marks.
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt, dust, fats, scale and verdigris on all surfaces and at points of contact with other surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Debris, dust, dirt and stains arising from usage between cleans. Residual odour. -
Photos
Waste bins – recycling
-
Acceptable on Completion of Task
- Emptying of waste and disposal of waste to the appropriate area prior to bins becoming full.
- Segregating recycling waste and baling all cardboard waste as required prior to collection by authorised agents.
- Bin liners to be replaced immediately they become soiled.
- Free of dust, dirt, marks, smears and cleaning marks.
Unacceptable, with each occasion representing 1 NCR
- Waste bins not being emptied before coming full. Bins in a dirty or odorous condition.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Waste bins – general
-
Acceptable on Completion of Task
- Emptying of waste and disposal of waste to the appropriate area on a daily basis. All bagged rubbish to be removed to the designated waste storage area particular to the building and stored prior to collection by others.
- Bin liners to be replaced immediately they become soiled.
- Free of dust, dirt, marks, smears and cleaning marks.
Unacceptable, with each occasion representing 1 NCR
- Waste bins not being emptied on a daily basis. Bins in a dirty or odorous condition.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Extract and inlet grilles
-
Acceptable on Completion of Task
- Vacuumed out to remove all dust and lint build up.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust and lint on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust and marks arising from usage between cleans. -
Photos
Completion - Sign off
-
Auditor's Signature
-
On-site Representative
