Title Page
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Conducted on
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Prepared by
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Location
Conducting all routine services of ALL vehicles as per manufacturer guidelines & maintain the cleanliness
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Instructions
1. Use the slider in providing numbers of Non-Compliance Reports.
2. Upload a photo by clicking Add Media, annotate on the NCR and add a comment explaining the NCR.
3. Place your comments by clicking on the paper clip found on the Media Section and NOT ON THE SLIDER.
4. Complete audit by providing digital signatures of both auditor and service provider.
5. Share your report by exporting as PDF, Word, Excel or Web Link. -
Conducting all routine services of all vehicles as per manufacturer guidelines and maintain the cleanliness
Exterior Cleanliness
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Acceptable before 1st start point
- Free of dust, smudge marks, mud & other marks on surfaces.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, smudge marks, mud & other marks on surfaces.
Acceptable between Cleaning Tasks
- Small amount of dust & marks arising from usage between transportation routes. -
Photos
Interior Cleanliness
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Acceptable before 1st start point
- Free of dust, smudge marks on the window, stains debris & rubbish.
- Curtains & Curtain Accessories is clean & in good working condition.
- Window tint is undamaged & clean
- The upholstery is clean, free of tears & stains & in overall good condition.
- The interior MUST be free of all pest & vermin.
Unacceptable, with each occasion representing 1 NCR
- Build up of dust, smudge marks on the window, stains debris & rubbish..
- Curtains & Curtain Accessories is dirty, unavailable & unusable.
- Window tint is damaged & has oil & smudge marks in the tint/window. - -- Window tint is damaged & has oil & smudge marks in the tint/window
- Build up of dust, smudge marks on the window, stains debris & rubbish.
- There is pest & vermin in the vehicle.
Acceptable between transportation start point & end point.
- Small amount of dust, smudge marks on the window, stains debris & rubbish.
- Curtains & Curtain Accessories is available however was damaged & has minor dirt on.
- The upholstery has minor dirt, free of tears & stains and in overall good condition. - There is no acceptance of pest & vermin in the vehicle as this should be escalated immediately . -
Photos
Tyres
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Acceptable on ALL vehicles
- Good condition, free of damage/cracks, Tire Thread with in limit & within the expiry date.
- Spare Tyre & all tools including the hazard triangle is available & in good condition as per manufacture guidelines.
Unacceptable, with each occasion representing 1 NCR
- Bad Condition, Damaged, visible cracks, Tire Thread worn down & pass the expiry date.
- Spare Tyre, any tools including the hazard triangle is unavailable & in bad condition resulting in non compliance for changing the tyre. -
Photos
Vehicle Lights
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Acceptable
- Head lights & Indicator lights are free of cracks, discoloration, & in good working condition.
- Brake lights & Indicator lights are free of cracks, discoloration & in good working condition.
Unacceptable, with each occasion representing 1 NCR
- Head lights are cracked, discolored, & not in good working condition. -
Photos
Vehicle service
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Acceptable on Completion of Task
- All regular services has been completed & logged in the service record booklet.
Unacceptable, with each occasion representing 1 NCR
- Services has been missed/forgotten/delayed or not logged in the service record booklet. -
Photos
Seats, Seat belts & odors
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Acceptable on Completion of Task
- All Seats & Seat belts are clean, free of damage, working as per manufacturer guidelines & the interior of the vehicle is free of bad odors.
Unacceptable, with each occasion representing 1 NCR
- Seats, Seat belts are damaged, in an unusable state, dirty & the interior of the bus has a bad odor -
Photos
Air Conditioning
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Acceptable during Audit
- The AC is working & cooling the bus as per manufacturer guidelines & the air vents is clear of debris & dust.
Unacceptable, with each occasion representing 1 NCR
- The AC is not working or cooling the bus as per manufacturer guidelines & the air vents has a build up of debris & dust. -
Photos
Luggage Trolley
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Acceptable during Audit
- Luggage Trolley interior & exterior is clean, lights & all components are working as per manufactures guidelines.
Unacceptable, with each occasion representing 1 NCR
- Luggage Trolley interior & exterior is dirty, lights & all components are not working as per manufactures guidelines. -
Photos
Monitoring Equipment & WIFI
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Acceptable condition
- GPS Tracker is available and working according to the manufacturer guidelines. - The Internal Camera is available, mounted as per standard, clear of obstructions & working as per manufacturer guidelines.
- WIFI is available & working as per the guidelines & correct speed.
Unacceptable, with each occasion representing 1 NCR
- GPS Tracker is unavailable, not in working condition.
- The internal camera is unavailable, not mounted & obstructed .
- WIFI is unavailable and or not working as per guidelines & correct speed. -
Photos
Zero delay complaints from all EAG end users
Scheduling
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Acceptable level of compliance
- The Driver is confident & comply's to the schedule & is consistent of the transit times
Unacceptable, with each occasion representing 1 NCR
- The Driver is unaware & does not comply to the schedule & inconsistent of the transit times. -
Photos
Drop off & pick up
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Acceptable
- Pick up all EAG staff from the locations on time consistently.
- Drop off all EAG staff at the correct location on time consistently.
Unacceptable, with each occasion representing 1 NCR
- Delay/late to pick up EAG staff from the location on time.
- Delay/late drop off of all EAG staff at the correct location. -
Photos
Service Provider Reporting & Duty
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Acceptable during duty
- Driver reported on time for ALL duties.
- The Driver is operating the vehicle as per published and agreed schedule. - ALL count sheets submitted on time.
Unacceptable, with each occasion representing 1 NCR
- Driver reported late causing delays in the schedule.
- The driver is not operating the vehicle as per published roster & schedule.
- The count sheets are not submitted on time. -
Photos
Floors – washrooms, changing rooms and showers
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Acceptable on Completion of Task
- The surface should have an even appearance without any visible marks. No dirt, dust or debris to be present on all floor area, edges, thresholds, behind doors and on all accessible surfaces. There should be no visible cleaning marks on skirtings and the sides and risers to stair treads. The area is to be odour free.
- Non-removable discolouration should be reported to the FM
Unacceptable, with each occasion representing 1 NCR
- Build up of impacted debris, dirt and dust on surfaces. Removable stains and smears.
Acceptable between Cleaning Tasks
- Small amount of debris, dust, dirt and stains arising from usage between cleans. -
Photos
Driver & vehicle documentation
Vehicle Registration
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Acceptable on request
- Bus registration is valid & readily available. - Trolley registration is valid & readily available.
Unacceptable, with each occasion representing 1 NCR
- Bus registration has expired & or the registration card is not available.
- Trolley registration has expired & or the registration card is not available. -
Photos
Insurance & Drivers Documentation
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Acceptable on Request
- Bus Insurance is valid & readily available. -Trolley Insurance is valid & readily available. - Driver has the correct licence type for the vehicle he is operating, the licence is valid & readily available.
Unacceptable, with each occasion representing 1 NCR
- Bus insurance has expired & or not available. -Trolley Insurance has expired & or not available.
- Driver is operating the vehicle with the incorrect licence, the licence is expired or not readily available. -
Photos
Safety & First Aid Equipment
Emergency Equipment
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Acceptable level
- Fire extinguisher is available, stowed correctly & all components are in good working condition. - Fire extinguisher is valid, labelled correctly indicating last & next service.
- Emergency exit window hammer is available & stowed in the correct location and user instruction sign in good condition.
- Safety Triangle is available, stowed correctly & undamaged.
Unacceptable, with each occasion representing 1 NCR
- Fire Extinguisher is unavailable, stowed incorrectly & components are damaged.
- Fire extinguisher is out of date & the service sticker is unavailable.
- Emergency exit window hammer is unavailable, stowed incorrectly or the instruction sign is damaged. - The Safety triangle is unavailable, stowed incorrectly & damaged -
Photos
First Aid Kits
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Acceptable level
- First Aid kit is available, stowed correctly & free of all damage.
- First Aid kit is sealed and & in good condition.
Unacceptable, with each occasion representing 1 NCR
- First Aid kit is unavailable, stowed incorrectly, or damaged. -First Aid Kit seal is broken before duty starts, & not in a good condition. -
Photos
Loading & Unloading
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Acceptable on Completion of Task
- The driver loads the items correctly and carefully ensuring not to damage the items or the vehicle.
- The driver complies with heavy lifting technique to avoid injury to self & others.
Unacceptable, with each occasion representing 1 NCR
- Incorrect stowage & loading of baggage causing damage to the baggage & vehicle.
- The driver does not comply with the heavy lifting technique that will cause injury to themselves or others. -
Photos
Completion - Sign off
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Auditor's Signature
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On-site Representative
