• 1.1 Was the service visit carried out at the correct time, ie within the 4 hours to time agreed for fault call, or at the due date for routine inspection?

  • 1.2 Was the visit recorded on the correct documentation?

  • 1.3 Was the documentation completed correctly and signed by the customer? (Where possible, check to see if copy was left with customer)

  • 1.4 If any temporary disconnections have been made, have they been authorised by the customer, and have arrangements been made for a follow up visit? If disconnection was permanent has ths been specifically agreed with customer?


  • 2.1 Did the engineer have/show ID card?

  • 2.2 Did the engineer inform the customer that the system was being worked on and that the audible alarms may be tested? Establish, with customer, whether there had been any problems with the system (Maintenance only)?Advice the customer of any limitations on the system while testing in progress.

  • 2.3 Did the engineer gather all relevant information to help in finding any possible fault(s)? Ie reference to log book & historical record?

  • 2.4 Were appropriate techniques used in finding the fault in a reasonable time, and was the customer informed of the findings?

  • 2.5 Were repairs properly carried out and tested, or was the system made safe pending a follow up visit?

  • 2.6 (Maintenance Only) Did the engineer check the installation meets the as fitted documentation?

  • 2.7 (Maintenance only) Were all flexible connections checked?

  • 2.8 (Maintenance only) Were all power supply's checked and functioning correctly?

  • 2.9 (Maintenance only) Did the engineer check the operation of all control equipment?

  • 2.10 (Maintenance only) Were any interfaces/warning devices checked(if installed)?

  • 2.11 Did the engineer use appropriate test equipment and was it in calibration date?

  • 2.12 Did the engineer check that the customer was familiar with the operation of the system, or was additional training offered?

  • 2.13 Has the system historical card/log book etc, been completed with details of visit?


  • 3.1 Does the installation still reflect the as fitted documentation? If not Has the appropriate indication of the difference been entered into the maintenance sheet?

  • 3.2 Has there been any changes to the premises which require additional protection to maintain the system design?

  • 3.3 Are there any deviations to standards/codes of practice which have not been identified by the visiting engineer?

  • 3.4 Has the system historical card/log book etc, been completed with details of the visit?


  • Have any training requirements been identified?

  • Auditor signature

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