• 1.1 Was the service visit carried out at the correct time, ie within the 4 hours to time agreed for fault call, or at the due date for routine inspection?

  • 1.2 Was the visit recorded on the correct documentation?

  • 1.3 Was the documentation completed correctly and signed by the customer? (Where possible, check to see if copy was left with customer)

  • 1.4 If any temporary disconnections have been made, have they been authorised by the customer, and have arrangements been made for a follow up visit? If disconnection was permanent has ths been specifically agreed with customer?


  • 2.1 Did the engineer have/show ID card?

  • 2.2 Did the engineer inform the customer that the system was being worked on and that the audible alarms may be tested? Establish, with customer, whether there had been any problems with the system (maintenance only)?Advice the customer of any limitations on the system while testing in progress, ie PA out of use?

  • 2.3 Did the engineer gather all relevant information to help in finding any possible fault(s)? Ie reference to log book & historical record?

  • 2.4 Were appropriate techniques used in finding the fault in a reasonable time, and was the customer informed of the findings?

  • 2.5 Were repairs properly carried out and tested, or was the system made safe pending a follow up visit?

  • 2.6 (Maintenance Only) Did the engineer check system against the as fitted documentation? and visually check system for potential problems(electrical and physical)?

  • 2.7 (Maintenance Only)Were the audible alarms/warning devices tested, including the hold-off to the s.a.b?

  • 2.8 (Maintenance Only)Were the operation of the alarm system tested?
    For all signalled systems (including speech dialers)
    1) was system placed on test with arc? was engineer asked for ID?
    2) were appropriate signals sent to arc, and their receipt, in the correct order
    3) was system taken off test and customer informed that system had been re-instated?

  • 2.9 (Maintenance Only) Where the function of detectors and hold up devices checked?

  • 2.10 (Maintenance Only)Were power supply's including any APS's checked?

  • 2.11 (Maintenance Only)Did the engineer check tamper protection, including back tamper on grade 3 polices systems?

  • 2.12 (Maintenance Only)Did the engineer check the setting and unsettling and entry exit procedures?

  • 2.13 Was the engineer using appropriate test equipment? Was it calibrated where required?

  • 2.14 Did the engineer check that the customer was familiar with the operation of the system, or was additional training offered (if needed)?

  • 2.15 Was the system history card/log book etc, been completed with details of the visit?

  • 2.16 (Maintenance Only)Did the engineer check for environmental conditions for adverse affects?


  • 3.1 Was the system put on test with the arc?

  • 3.2 Were signals sent to arc, and was this recorded on the docket?

  • 3.3 Does the installation still reflect the as-fitted specification? If not has an appropriate indication of the difference been entered onto the maintenance docket ?

  • 3.4 Has there been any significant changes to the premises which require additional protection to maintain the integrity of the system? Were these recorded and identified to the customer?

  • 3.5 Are there any deviations to standards/codes of practice which have not been identified by the visiting engineer?

  • 3.6 Was the system properly taken off test with the arc?

  • 3.7 Has the system history card/log book etc, been completed with details of the visit?


  • Have any training requirements been identified?

  • Auditor signature

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