OE Snap Shot

• Conducted on

  Date

• Prepared by

• Manager on Duty

Cleanliness of the Guest Environment

• Are the appropriate lights and signs illuminated?

  Yes

  No

  N/A

• Is the exterior free of trash, cigarettes, and gum?

  Yes

  No

  N/A

• Is the trash enclosure neat with the doors closed and aligned?

  Yes

  No

  N/A

• Is the back door area clean and maintained?

  Yes

  No

  N/A

• Are the exterior trash cans clean and maintained?

  Yes

  No

  N/A

• Are the tables clean and set with fresh flowers?

  Yes

  No

  N/A

• Are the high chairs clean and set?

  Yes

  No

  N/A

• Are the floors clean?

  Yes

  No

  N/A

• Is the glass clean on the windows and doors?

  Yes

  No

  N/A

• Are the restrooms clean and set with supplies and flowers?

  Yes

  No

  N/A

• Are the condiment stands neat and clean?

  Yes

  No

  N/A

ACE

• Does the DT order taker sound bright, enthusiastic and engaged?

  Yes

  No

  N/A

• Is the DT cashier bright, enthusiastic and personally engaged?

  Yes

  No

  N/A

• Are guests greeted upon entering the counter area?

  Yes

  No

  N/A

• Are all counter cashiers and servers demonstrating the CORE4?

• Bright smiles

  Yes

  No

  N/A

• Eye contact

  Yes

  No

  N/A

• Enthusiastic Speech

  Yes

  No

  N/A

• Personal Engagement

  Yes

  No

  N/A

• Is it evident that guests are being engaged at the table? Trays removed and beverages refreshed

  Yes

  No

  N/A

• Is the appearance of the cashiers and service personnel excellent?

  Yes

  No

  N/A

Product Quality

• Are the entrees in the pass through fresh, hot, and within hold times?

• CFA sandwiches (Or biscuits)

  Yes

  No

  N/A

• Spicy sandwiches. (Or biscuits)

  Yes

  No

  N/A

• Nuggets. (Or Minis)

  Yes

  No

  N/A

• Waffle fries. (Or hash browns)

  Yes

  No

  N/A

• Are all products produced in the quantities on the batch chart?

  Yes

  No

  N/A

• Is the product timer being used on all chicken products?

  Yes

  No

  N/A

• Are products breaded correctly?

  Yes

  No

  N/A

• Are the products in the Dukes cabinet fresh?

  Yes

  No

  N/A

Speed of Service

• Is the DT service under 2:15 for the shift?

  Yes

  No

  N/A

Sign Off

• Shift Supervisor

  Sign

• Auditor

  Sign