OER Game On

• Audit Title

• Conducted on

  Date

• Prepared by

Facilities-Upon Arrival

• Outside entrance is clean, well kept and welcoming

  Yes

  No

  N/A

• Tension barriers are used with high volume to ensure a formal line

  Yes

  No

  N/A

• Trash is emptied when full

  Yes

  No

  N/A

• Marquee or digital sign is in working order, correct and up to date movies are displayed

  Yes

  No

  N/A

• Building neon is working and turned on and off at appropriate times

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities-Lobby/Waiting Area

• All lights are on and working properly

  Yes

  No

  N/A

• Music on, set to an appropriate level, station set to a guest appropriate station

  Yes

  No

  N/A

• Televisions on, appropriate signage, advertising and promotions displayed, volume at an appropriate level

  Yes

  No

  N/A

• Floors, walls and ceiling are clean, free of dirt, dust and residue

  Yes

  No

  N/A

• Fixtures and furniture are clean, free of dirt, residue and gum

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities-Restrooms

• All lights are on and working properly

  Yes

  No

  N/A

• Mirrors are clean and streak free

  Yes

  No

  N/A

• Counter is clean and free of water

  Yes

  No

  N/A

• Floors, walls, partitions and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Paper towel dispensers and soap dispensers are in good working order and are properly stocked

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities- Guest Services

• All lights are working properly

  Yes

  No

  N/A

• Floors, walls, and ceiling are clean, free of dirt residue and gum

  Yes

  No

  N/A

• Windows are clean and streak free

  Yes

  No

  N/A

• Counter is free of clutter, everything has a specified place and looks visibly pleasing

  Yes

  No

  N/A

• All digital price board material is up to date, and displayed professionally

  Yes

  No

  N/A

• Guest is greeted promptly with a smile when approaching the bar

  Yes

  No

  N/A

• Terminals work and are in good condition

  Yes

  No

  N/A

• Waiver terminal is working and paper backups are available

  Yes

  No

  N/A

• Waiver wristbands are available and managed appropriately

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities- Bar

• All lights are on and working properly

  Yes

  No

  N/A

• Menu TV's are on and displaying images correctly

  Yes

  No

  N/A

• Floors, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Fixtures and furniture are clean, free of dirt, residue and gum

  Yes

  No

  N/A

• Wine and beer are properly displayed

  Yes

  No

  N/A

• Counter top is clean and free if dirty dishes, water and clutter

  Yes

  No

  N/A

• Equipment is in good condition and working correctly

  Yes

  No

  N/A

• Sodas are calibrated correctly - Brix kit is used and available for verification

  Yes

  No

  N/A

• Ice scoop is used when filling cups with ice, stored properly

  Yes

  No

  N/A

• Guest greeted promptly with a smile when approaching Consession

  Yes

  No

  N/A

• Cups are fully stocked and in an appropriate place

  Yes

  No

  N/A

• Storage coolers clean, good gaskets and proper temperature

  Yes

  No

  N/A

• Supply levels are adequate for business

  Yes

  No

  N/A

• Bar terminals work and are in good condition

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities- Arcade (including redemption and merchandiser games)

• All lights are on and working properly and set to the correct level

  Yes

  No

  N/A

• Floors, carpets, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Sanitizing & Cleaning materials are available and labeled correctly

  Yes

  No

  N/A

• All machines are running 100%

  Yes

  No

  N/A

• Games are clean, sanitized and operate "like new"

  Yes

  No

  N/A

• Merchandisers have ample, relevant product

  Yes

  No

  N/A

• All swipers working and reporting accurate sales info

  Yes

  No

  N/A

• Routine checklists are available and accurately filled out

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities- Attractions

• Waivers are mandatory

  Yes

  No

  N/A

• Safety checklist posted at all attractions for staff quick reference

  Yes

  No

  N/A

• Staff adheres to all safety requirements 100%

  Yes

  No

  N/A

• All routine safety inspections are completed and posted

  Yes

  No

  N/A

• BALLOCITY WALKTHROUGH NOTES:

  Yes

  No

  N/A

• CLIP AND CLIMB WALKTHROUGH NOTES:

  Yes

  No

  N/A

• LASER TAG WALKTHROUGH NOTES:

  Yes

  No

  N/A

• SPIN ZONE WALKTHROUGH NOTES:

  Yes

  No

  N/A

• MINI-BOWLING WALKTHROUGH NOTES:

  Yes

  No

  N/A

• ATOMIC RUSH WALKTHROUGH NOTES:

  Yes

  No

  N/A

Facilities-Kitchen

• All lights are on, covered, and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Sanitizing & Cleaning materials are available and labeled properly

  Yes

  No

  N/A

• Tables are clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• Shelves are clean, In good condition, and are free of food debris

  Yes

  No

  N/A

• Coolers are holding proper temperature and are in good working order, with thermometer

  Yes

  No

  N/A

• Coolers are clean, no food debris or standing water

  Yes

  No

  N/A

• Fryer is in good condition, working properly, and holding correct temperature

  Yes

  No

  N/A

• Flat-top is in good condition, working properly, and holding correct temperature

  Yes

  No

  N/A

• Pizza oven is in good condition, working properly, and holding correct temperature, cleaned regularly

  Yes

  No

  N/A

• Drinks have lids and are all below product

  Yes

  No

  N/A

• Hand sinks are clean, stocked, and in good working condition

  Yes

  No

  N/A

• Utensils are in good working order, present and used

  Yes

  No

  N/A

• Serving plate ware is in good condition, stocked, clean and stored in a sanitary way

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities-Dish/Dry Storage Cleanliness

• All lights are on, covered, and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Sanitizing & Cleaning materials are available and labeled properly

  Yes

  No

  N/A

• Tables are clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• Shelves are clean, In good condition, and are free of food debris

  Yes

  No

  N/A

• Clean dishes are stored in a sanitary way

  Yes

  No

  N/A

• Dirty dishes are stacked and organized

  Yes

  No

  N/A

• Proper 3 compartment sink is set up

  Yes

  No

  N/A

• Proper chemical test strips are available and used

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Facilities-Walk-In/Freezer Cleanliness

• All lights are on and working properly

  Yes

  No

  N/A

• Floors, mats, walls, and ceiling are clean, free of dirt, dust, or residue

  Yes

  No

  N/A

• Speed racks are clean, in good condition, and are free of food debris

  Yes

  No

  N/A

• Cooler and Freezer are holding proper temperatures and are in good working order, thermometer present and working

  Yes

  No

  N/A

• Items are labeled with the date they were received

  Yes

  No

  N/A

• Product has the correct rotation FIFO

  Yes

  No

  N/A

• No foul odors are present

  Yes

  No

  N/A

Bar Hospitality

• Correct/clean/complete uniforms are being worn, checked on a daily basis; full uniform on arrival and departure

  Yes

  No

  N/A

• Proper hygiene practices are followed - shaving, jewelry, ect.

  Yes

  No

  N/A

• Staff is outgoing, energetic, friendly, and smiling

  Yes

  No

  N/A

• Acknowledges guest in an upbeat and friendly manner

  Yes

  No

  N/A

• Teamwork Utilized in all areas

  Yes

  No

  N/A

• Suggestive selling of relevant promotions observed

  Yes

  No

  N/A

• Observed checking ID's for people of legal age

  Yes

  No

  N/A

People Development-Training

• All training is completed per guidelines<br>

  Yes

  No

  N/A

• Venue has a manager in charge of training

  Yes

  No

  N/A

• Venue has a roster of all trainers for FOH and BOH

  Yes

  No

  N/A

• Venue has at least one trainer for each position

  Yes

  No

  N/A

• Venue has printing capabilities/understands how to print all training materials

  Yes

  No

  N/A

• Venue has a file for each staff member with evaluations and all staff documents

  Yes

  No

  N/A

• All training is performed by trainers

  Yes

  No

  N/A

• All trainers are in proper uniform

  Yes

  No

  N/A

• All trainers meet the minimum requirements to be a certified trainer

  Yes

  No

  N/A

• Training schedules are posted for trainer and trainees

  Yes

  No

  N/A

• Training schedule reflects each trainee has an assigned trainer for each day of training

  Yes

  No

  N/A

• All trainees receive a Survival Guide or Workbook for each position they are training for

  Yes

  No

  N/A

• Trainers understand how to use all training materials for the position they are training

  Yes

  No

  N/A

• Daily evaluations complete, managers review with trainee and trainer

  Yes

  No

  N/A

• Trainers understand how to give a constructive evaluation

  Yes

  No

  N/A

• Certifications are taken and graded/reviewed by trainer and manager on the training shift

  Yes

  No

  N/A

• Trainers always consider guests first and never let the guests experience suffer

  Yes

  No

  N/A

• Managers follow up with every trainee on every training shift

  Yes

  No

  N/A

• All trainers receive a bi-annual evaluation on training performance

  Yes

  No

  N/A

• Managers are active in the "on the job" coaching

  Yes

  No

  N/A

• Staff member evaluations are complete

  Yes

  No

  N/A

• Managers encouraging and stressing teamwork throughout shift; upbeat and enthusiastic work environment

  Yes

  No

  N/A

Food and Beverage-Food and Beverage Standards

• Ticket times are monitored by manager

  Yes

  No

  N/A

• Appropriate ticket times are met

  Yes

  No

  N/A

• All prep, line builds, product specs, and bar builds are current, complete, and maintained neat and organized

  Yes

  No

  N/A

• Prep manual is always open and used during prep; proper procedures followed

  Yes

  No

  N/A

• Prep Item Shelf Life Chart posted

  Yes

  No

  N/A

• Kitchen staff members are knowledgeable of their stations: line builds; product specs; shelf lives, rotation, labeling, safety/sanitation

  Yes

  No

  N/A

Manager Operations-Running the Shift

• Hourly staffing levels accurate to volume

  Yes

  No

  N/A

• Managers utilize good judgement when making cuts, properly communicates section assignments/responsibilities to staff

  Yes

  No

  N/A

• Schedules and labor proformas are used and adhered to; productivity is maximized as a result

  Yes

  No

  N/A

• Manager is focused in maintaining tour quality standards throughout the shift

  Yes

  No

  N/A

• Manager directly sets the pace for a sense of urgency in the staff at all times

  Yes

  No

  N/A

• Manager continuously follows up on shift goals

  Yes

  No

  N/A

• Manager recognizes and rewards good behavior with positive reinforcement

  Yes

  No

  N/A

• Manager is aware and coaches opportunities to all staff members

  Yes

  No

  N/A

• Manager is visible and visiting guests when they enter, the bar area, asking specific questions regards to the experience

  Yes

  No

  N/A

• Manager effectively handles guest opportunities and ensures guest return; staff communicates to managers on all guest issues

  Yes

  No

  N/A

• Correct and clean attire being worn. Manager looks professional and on brand

  Yes

  No

  N/A

• Restrooms maintained tour quality throughout shift, with individual restroom checks completed every 30 minutes

  Yes

  No

  N/A

• Preshifts are performed each day

  Yes

  No

  N/A

• Shift contests are being performed

  Yes

  No

  N/A

Manager Operations-Operations & Licenses

• 11 in 1 Poster: (FMLA, Polygraph, OSHA, FLSA Minimum Wage Retirement, USERRA, Obudsman, Equal Employment Opportunity, Unemployment, TX payday Notice, Child Labor, Work Related Injury Plan 6: English and Spanish)

  Yes

  No

  N/A

• Choke Poster

  Yes

  No

  N/A

• Local hospital phone/address/map posted in conspicuous area, and is readily accessible to guest/staff members

  Yes

  No

  N/A

• First Aid kit available, readily accessible for guest/staff members, and stocked with adequate/ample supplies

  Yes

  No

  N/A

• Entire office is clean, organized, and clutter free at all times- including file cabinets/shelving. Till/chairs are in good working condition

  Yes

  No

  N/A

• Emergency Action Binder in office

  Yes

  No

  N/A

• I9 Binder is 100% complete and current

  Yes

  No

  N/A

• TABC and Manager serve safe documentation is posted and easy to access

  Yes

  No

  N/A

• Invoices are logged weekly, no pending or held invoices

  Yes

  No

  N/A

• Most recent health inspection is kept for records and is above a 90%

  Yes

  No

  N/A

Manager Operations-Money Handling

• Petty cash is correct; safe has correct amount of drawers, passes, paychecks, gift cards

  Yes

  No

  N/A

• No outstanding debts

  Yes

  No

  N/A

• No staff member bonuses paid out of petty cash

  Yes

  No

  N/A

• No unauthorized personnel in the office

  Yes

  No

  N/A