Title Page
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
People Success
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Communication Board- Round up Board is clean, information is relevant & timely?
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Critical Priority Messaging-<br>1. Two Team Priorities<br>2. Managers<br>3. Critical Four: <br> A. Effective Forecasting<br> B. Sales & Guest Counts<br> C. Hospitaliano Culture<br> D. People Leadership
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T.I.P & T.O.P.- Ask three shift employees randomly what the focus and results of T.I.P. & T.O.P was?
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Team Interaction Focus Questions- <br>1. What are the top two priorities of their job?<br>2. What are you routinely rewarded for?<br>3. What is broken and needs to be fixed?<br>4. What advice do you have for me?
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Managers Log- Review the last 30 days for usage and communication
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Manager & Employee Schedule- Review schedules for accuracy and compliance?
Facilities Excellence
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Curb Appeal- Building, Landscaping, Lighting, Doors, Sidewalks free of Gum and Clean, Lobby entrance clean and in good condition.
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Restaurant FOH & HOH Walk Thru (Add Photos)- Look for facilities compliance and add pictures
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Smallwares- Evaluate at PEAK volume, observe & ask the Team if they have all tools to comply with standards and do the job?
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Equipment (Add Photos)- 10minute walk thru with KM/GM for equipment evaluation
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Corrigo- Verify Input, Pending & Open Orders
Operations Excellence
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GSS- verify execution, results & focus
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Training-<br>1. Training execution and follow up of all team members being executed<br>2. New Promo training LOG available and being followed<br>
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Marketing & Sales<br>1 Promo Items<br>2. Hospi Run <br>3. To Go/ Catering<br>4. POP (Point of Purchase) merchandising in good condition<br>5. Sales Focus
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Nightly Recap- Verify it was sent every night to DO's and GM.
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Staffing Levels for Restaurant GC's
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Your Dinning Experience<br>Sit and order lunch or dinner. <br>Was your dining experience in compliance with the OG Experience?
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Labor- <br>1. Verify Ideal Labor is in compliance with goal 115%?<br>2. Schedule are meeting 100% projection
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Food & Liquor Cost-<br>1. Verify and comment on progress report of Top Twenty for last three weeks rolling
OPS. Excellence FOH
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Host- <br>Friendly & Attentive?<br>Guest Manager being used and updated?<br>Any False Waits?
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Uniform Evaluation- Uniforms for managers and team members are in perfect condition and good aspect?
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Bar Execution<br>1. Bar fully stocked and bar checklist verified<br>2. Service Bar, Speed Rack and all dip wells fully stocked and ready for success?<br>3. Wine Dates verified, Wine chart updated & Vacu Vin available<br>4. Bar tender executing adequate introductions<br>
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FOH Checklist- completed twice per day and for the week?
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Floor Management-<br>1. Observe three Manager visits to Tables with adequate OG introductions<br>2. Effective Critical Path?<br>3. Number of tables per server is adequate?<br>4. Team members at FOH execute their role effectively?<br>5. False Wait effectively managed?<br>
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Atmosphere, Lighting, Music Level, Temperature, Overall Cleanliness & Appearance
OPS. Excellence BOH
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Food Safety- All food safety in compliance- No cross contamination, temps, procedures, hand washing, NCO
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Lines Checks- Verify spot checks of line check and completed twice a day
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Critical WalkThru Items correct
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Expo<br>1. Ticket times<br>2. Picture Perfect Presentation<br>3. Hot By Design<br>4. Hot Food Go<br><br>
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BOH Execution to Spec<br>1. Soup<br>2. Salad<br>3. Breadsticks<br>4. Sauces <br>5. Pasta
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TQ Critical Risk Factors- Check Top 3
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Critical HOH Systems<br>1. Cooling Log for day and 4 weeks back<br>2. Par/Pull<br>3. FTR- Follow the recipe at all times <br>4. Effective Fire Chart
System Excellence
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Security and Safety- Top Focus: Back Door, Office Locked, Floors Dry, Cutting Gloves in Uses, Proper Glove and Sanitation Procedures.
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Utility Program- Proper Fire Up Procedures, Equipment Clean and free of build up,
