On Site Survey

• Document No.

• Audit Title

• Company / Town

• Conducted on

  Date

• Prepared by

• Location
  Address

Exterior

• Location of store was visible and easy to locate while driving?

  Yes

  No

  N/A

• Access to location was convenient with ample parking?

  Yes

  No

  N/A

• Exterior signs were clean, intact, and highly visible?

  Yes

  No

  N/A

• Store front doors and windows were clean?

  Yes

  No

  N/A

• Rate exterior with 10 being the best

• General Exterior Notes

Interior

• Was the store well lit?

  Yes

  No

  N/A

• Did the floors appear clean and well maintained?

  Yes

  No

  N/A

• Rent-to-Own merchandise priced, clean, and easy to shop?

  Yes

  No

  N/A

• Pawn merchandise appeared to be clean and arranged in an organized manner?

  Yes

  No

  N/A

• Rate interior with 10 being the best

• General Interior Notes

Customer Service

• We're associates dressed appropriately and properly groomed?

  Yes

  No

  N/A

• Did associate(s) demonstrate a sense of urgency to help you and other customers?

  Yes

  No

  N/A

• Did the associate introduce him / herself?

  Yes

  No

  N/A

• Did the associate ask for your name and use your name throughout your visit?

  Yes

  No

  N/A

• Rate customer service with 10 being the best

• General customer service notes

Transaction

• Is this a Rent-to-Own transaction?

  Yes

  No

  N/A

• Did the associate seem knowledgable of the Castle Plan and the product?

  Yes

  No

  N/A

• Did the associate attempt to close the sale?

  Yes

  No

  N/A

• Did the associate ask you to fill out an order form?

  Yes

  No

  N/A

• Did the associate get your information to enter into the sales lead log?

  Yes

  No

  N/A

• Name(s) of associate who waited on you.

  Yes

  No

  N/A

• General Rent-to-Own transaction notes

• Did the associate appear knowledgable of the product?

  Yes

  No

  N/A

• Did the associate quickly determine the value of the product?

  Yes

  No

  N/A

• Did the associate appear aggressive in completing the pawn?

  Yes

  No

  N/A

• We're you offered a second amount for the pawn?

  Yes

  No

  N/A

• How much we're you offered for the pawn?

• Name(s) of associate who waited on you.

  Yes

  No

  N/A

• General pawn transaction notes.

Overall

• Based on this visit, would you do business with this store location?

  Yes

  No

  N/A

• Would you recommend this store to other people?

  Yes

  No

  N/A

• Rate your overall opinion of this store with 10 being the best.