One Engineer and TM visit

• Select Lee Castle - FS1726 Rory Keane - FS1767 Ashley Smith - FS2262 Barry Tipper - FS2623 Daniel Mayfield - FS3104 Simon Jelfs - FS3047 Nigel Watson - FS3135 Nick Smith - FS3338 James O'Donnell - FS3513 Chris Williams - FS4151 Dave Newton - FS4446 Paul O'Donoghue - FS4801 Darrell Smith - FS5365

  • Lee Castle - FS1726
  • Rory Keane - FS1767
  • Ashley Smith - FS2262
  • Barry Tipper - FS2623
  • Daniel Mayfield - FS3104
  • Simon Jelfs - FS3047
  • Nigel Watson - FS3135
  • Nick Smith - FS3338
  • James O'Donnell - FS3513
  • Chris Williams - FS4151
  • Dave Newton - FS4446
  • Paul O'Donoghue - FS4801
  • Darrell Smith - FS5365

• Conducted on

  Date

• Sam Carvell

  Yes

  No

  N/A
• Location
  Address

• Purpose of visit

  NPS

  INSTALL RFT

  SERVICE RFT

  INSTALL REVISIT

  SERVICE REVISIT

Job one

Service Excellance

• Provided demo on apps for all customers?

  Yes

  No

  N/A

• Notes

• On demand set up and demonstrated for all customers?

  Yes

  No

  N/A

• Notes

• Broadband checked for all customers?

  Yes

  No

  N/A

• Notes

• Courtesy call offered for all customers?

  Yes

  No

  N/A

• Notes

• Tailored customer demonstrations?

  Yes

  No

  N/A

• Notes

• Customer fully engaged during visit?

  Yes

  No

  N/A

• Notes

• What's great for the customer and what's not? Or feedback

Quality

• Photos of job

  Media

• Was job carried out to a level of excellence<br>

  Yes

  No

  N/A

• Notes

People

• Coaching interventions required?

  Yes

  No

  N/A

• Notes

• Verification, what actions and timescales have been set?

• Performance interventions required?

  Yes

  No

  N/A

• Notes

• Health & Wellbeing interventions required?

  Yes

  No

  N/A

• Notes or actions

• What's hot for the engineer and what's not? (Any feedback)

Job two

Service Excellance

• Provided demo on apps for all customers?

  Yes

  No

  N/A

• Notes

• On demand set up and demonstrated for all customers?

  Yes

  No

  N/A

• Notes

• Broadband checked for all customers?

  Yes

  No

  N/A

• Notes

• Courtesy call offered for all customers?

  Yes

  No

  N/A

• Notes

• Tailored customer demonstrations?

  Yes

  No

  N/A

• Notes

• Customer fully engaged during visit?

  Yes

  No

  N/A

• Notes

• What's great for the customer and what's not? Or feedback

Quality

• Photos of job

  Media

• Was job carried out to a level of excellence<br>

  Yes

  No

  N/A

• Notes

People

• Coaching interventions required?

  Yes

  No

  N/A

• Notes

• Verification, what actions and timescales have been set?

• Performance interventions required?

  Yes

  No

  N/A

• Notes

• Health & Wellbeing interventions required?

  Yes

  No

  N/A

• Notes or actions

• What's hot for the engineer and what's not? (Any feedback)

Job three

Service Excellance

• Provided demo on apps for all customers?

  Yes

  No

  N/A

• Notes

• On demand set up and demonstrated for all customers?

  Yes

  No

  N/A

• Notes

• Broadband checked for all customers?

  Yes

  No

  N/A

• Notes

• Courtesy call offered for all customers?

  Yes

  No

  N/A

• Notes

• Tailored customer demonstrations?

  Yes

  No

  N/A

• Notes

• Customer fully engaged during visit?

  Yes

  No

  N/A

• Notes

• What's great for the customer and what's not? Or feedback

Quality

• Photos of job

  Media

• Was job carried out to a level of excellence<br>

  Yes

  No

  N/A

• Notes

People

• Coaching interventions required?

  Yes

  No

  N/A

• Notes

• Verification, what actions and timescales have been set?

• Performance interventions required?

  Yes

  No

  N/A

• Notes

• Health & Wellbeing interventions required?

  Yes

  No

  N/A

• Notes or actions

• What's hot for the engineer and what's not? (Any feedback)

Job four

Service Excellance

• Provided demo on apps for all customers?

  Yes

  No

  N/A

• Notes

• On demand set up and demonstrated for all customers?

  Yes

  No

  N/A

• Notes

• Broadband checked for all customers?

  Yes

  No

  N/A

• Notes

• Courtesy call offered for all customers?

  Yes

  No

  N/A

• Notes

• Tailored customer demonstrations?

  Yes

  No

  N/A

• Notes

• Customer fully engaged during visit?

  Yes

  No

  N/A

• Notes

• What's great for the customer and what's not? Or feedback

Quality

• Photos of job

  Media

• Was job carried out to a level of excellence<br>

  Yes

  No

  N/A

• Notes

People

• Coaching interventions required?

  Yes

  No

  N/A

• Notes

• Verification, what actions and timescales have been set?

• Performance interventions required?

  Yes

  No

  N/A

• Notes

• Health & Wellbeing interventions required?

  Yes

  No

  N/A

• Notes or actions

• What's hot for the engineer and what's not? (Any feedback)

Job five

Service Excellance

• Provided demo on apps for all customers?

  Yes

  No

  N/A

• Notes

• On demand set up and demonstrated for all customers?

  Yes

  No

  N/A

• Notes

• Broadband checked for all customers?

  Yes

  No

  N/A

• Notes

• Courtesy call offered for all customers?

  Yes

  No

  N/A

• Notes

• Tailored customer demonstrations?

  Yes

  No

  N/A

• Notes

• Customer fully engaged during visit?

  Yes

  No

  N/A

• Notes

• What's great for the customer and what's not? Or feedback

Quality

• Photos of job

  Media

• Was job carried out to a level of excellence<br>

  Yes

  No

  N/A

• Notes

People

• Coaching interventions required?

  Yes

  No

  N/A

• Notes

• Verification, what actions and timescales have been set?

• Performance interventions required?

  Yes

  No

  N/A

• Notes

• Health & Wellbeing interventions required?

  Yes

  No

  N/A

• Notes or actions

• What's hot for the engineer and what's not? (Any feedback)

Closing visit

• Development opportunities

  Date

• Team Manager

  Sign

• Engineer

  Sign

• Review date & Actions