Title Page
Customer
-
Select date
CUSTOMER VIEW POINT,
-
What do you like about sky as a customer?
-
What do you think could be improved within sky?
-
Which of the following services do you know of, or use?
-
NEW MY SKY
-
SKY ID
-
SKY REWARDS
-
SKY GO
-
SKY PLUS REMOTE RECORD
-
SKY CLOUD
-
SKY ON DEMAND
-
SKY CATCH UP
-
SKY MULTI ROOM
-
SKY BB
-
SKY FIBRE
-
SKY TALK
-
SKY MOVIES APP
-
SKY SPORTS APP
-
F1 APP
-
SKY NEWS APP
-
NOTES
Engineer
ENGINEER
-
WHAT ARE YOUR THOUGHTS ABOUT THE ONE PILOT?
-
WHAT'S GOOD?
-
WHAT'S BAD?
-
WHAT RECOMMENDATIONS WOULD YOU LIKE TO SEE WITHIN THE ONE PILOT?
-
WHAT WOULD THE IDEAL DAY LOOK LIKE,GIVING YOU THE TIME YOU WANT TO SPEND WITH CUSTOMERS?
-
AT WHAT POINT DO YOU FEEL PRESSURISED AND FEEL THE NEED TO RUSH YOUR DAY?
-
OUT OF THE FOLLOWING WHICH SERVICES HAVE YOU ALREADY SHOWN TO CUSTOMERS?
-
NEW MY SKY
-
HOW TO CREATE A SKY ID?
-
MY HELP REQUEST
-
SKY REWARDS
-
SKY REMOTE RECORD?
-
SKY GO
- on phone
- on laptop
- both
-
SKY CLOUD
-
SKY ON DEMAND?
- wired
- wireless
- both
-
HAVE YOU PERFORMED ANY BB CHECKS?
-
SKY MOVIES APP
-
SKY SPORTS APP
-
F1 APP
-
SKY NEWS APP?
-
WHAT SERVICES WOULD YOU LIKE MORE SUPPORT ON?
-
OUT OF YOUR AVERAGE DAY HOW MANY CUSTOMERS DO YOU SHOW NEW MY SKY TO?
- none- but I tell them how
- 1 to 2
- 3-4
- 4-6
- At every opportunity
-
OUT OF YOUR AVERAGE DAY,HOW MANY APPS DO YOU SET UP AND DEMONSTRATE?
- none- but I tell them how
- 1 to 2
- 3-4
- 4-6
- At every opportunity
-
AS AN ENGINEER HAVE YOU USED MY HELP REQUEST ON YOUR IPAD?
-
AS AN ENGINEER HAVE YOU USED CHATTER
-
NOTES
