Customer
What do you like about sky as a customer?
What do you think could be improved within sky?
Which of the following services do you know of, or use?
NEW MY SKY
SKY ID
SKY REWARDS
SKY GO
SKY PLUS REMOTE RECORD
SKY CLOUD
SKY ON DEMAND
SKY CATCH UP
SKY MULTI ROOM
SKY BB
SKY FIBRE
SKY TALK
SKY MOVIES APP
SKY SPORTS APP
F1 APP
SKY NEWS APP
NOTES
Engineer
WHAT ARE YOUR THOUGHTS ABOUT THE ONE PILOT?
WHAT'S GOOD?
WHAT'S BAD?
WHAT RECOMMENDATIONS WOULD YOU LIKE TO SEE WITHIN THE ONE PILOT?
WHAT WOULD THE IDEAL DAY LOOK LIKE,GIVING YOU THE TIME YOU WANT TO SPEND WITH CUSTOMERS?
AT WHAT POINT DO YOU FEEL PRESSURISED AND FEEL THE NEED TO RUSH YOUR DAY?
OUT OF THE FOLLOWING WHICH SERVICES HAVE YOU ALREADY SHOWN TO CUSTOMERS?
NEW MY SKY
HOW TO CREATE A SKY ID?
MY HELP REQUEST
SKY REWARDS
SKY REMOTE RECORD?
- on phone
- on laptop
- both
SKY CLOUD
- wired
- wireless
- both
HAVE YOU PERFORMED ANY BB CHECKS?
SKY MOVIES APP
SKY SPORTS APP
F1 APP
SKY NEWS APP?
WHAT SERVICES WOULD YOU LIKE MORE SUPPORT ON?
- none- but I tell them how
- 1 to 2
- 3-4
- 4-6
- At every opportunity
- none- but I tell them how
- 1 to 2
- 3-4
- 4-6
- At every opportunity
AS AN ENGINEER HAVE YOU USED MY HELP REQUEST ON YOUR IPAD?
AS AN ENGINEER HAVE YOU USED CHATTER
NOTES
