Operational Excellence Audit

AMT Coffee Ltd

• Prepared by

• Location
  Address

• Personnel

• Add signature

  Sign

Coffee

• Are the Scales Working and Available?

  Yes

  No

  N/A

• Coffee Check Sheet Completed?

  Yes

  No

  N/A

• 14g Dose?

  Yes

  No

  N/A

• Rate of Pour. 25- 30 Seconds on Button 2?

  Yes

  No

  N/A

• Water, Double Shot = 50g?

  Yes

  No

  N/A

• Thermometer Calibration (+/- 1 degrees tolerance)<br>

  Yes

  No

  N/A

• Wiping the Handle/Wand?

  Yes

  No

  N/A

• Is the Coffee Machine Clean & Scale Free

  Yes

  No

  N/A

• Are Team Cleaning as They Go and Using Correct Cloth?

  Yes

  No

  N/A

• Correct Jug Being Used?

  Yes

  No

  N/A

• Drink of Your Choice Correct? (Temp/Weight)

  Yes

  No

  N/A

• Triple Shot Executed Correctly?

  Yes

  No

  N/A

Service

• Has the Customer Been Acknowledged, Eye Contact and Smile?

  Yes

  No

  N/A

• Eat In or Take Away ?

  Yes

  No

  N/A

• Upselling or Suggestive Selling?

  Yes

  No

  N/A

• Payment and Receipt process correct?

  Yes

  No

  N/A

• Was Order Repeated Back to Customer?

  Yes

  No

  N/A

• Place Lid with Napkin and Wraps Cup or Places Straw in Cold Drinks?

  Yes

  No

  N/A

• Did the Barista Inform Customer Drink is Hot?

  Yes

  No

  N/A

• Farewell, Thank You and Goodbye?

  Yes

  No

  N/A

• Are Comment Cards Available?

  Yes

  No

  N/A

Standards

• Is the Exterior of the Bar Clean?

  Yes

  No

  N/A

• Is the Interior of the Bar Clean?

  Yes

  No

  N/A

• Is the Seating Area Clean & Tidy (chairs clean of milk and coffee stains)

  Yes

  No

  N/A

• Are Uniform Standards Adhered to?

  Yes

  No

  N/A

• Is the Current Marketing Schedule Correct for Time of Day?

  Yes

  No

  N/A

• Is the Bar Well Stocked with Full Availability?

  Yes

  No

  N/A

• Is the Stock Rotated and in Date?

  Yes

  No

  N/A

• Are All Products Labelled and Priced Correctly?

  Yes

  No

  N/A

• Is there a Ice Scoop available?

  Yes

  No

  N/A

• Is the Ice Scoop left in a Jug / Container when not in use?

  Yes

  No

  N/A

• Are the Team Following the Correct Procedure Using the Ice Scoop?

  Yes

  No

  N/A

Compliance

• Is the VAT Poster Displayed and Up to Date (Within 4 Weeks)

  Yes

  No

  N/A

• Are Head Office Communications Posted BOH?

  Yes

  No

  N/A

• Is the Allergy Information Available? 2017 Version!

  Yes

  No

  N/A

• Is the Cash Compliance Document Signed by all the Team?

  Yes

  No

  N/A

• Is the Market Force Action Plan Completed?

  Yes

  No

  N/A

• Daily Targets are Posted and are the Team Aware?

  Yes

  No

  N/A

• Brians Audit Actioned?

  Yes

  No

  N/A

• Scorecard Displayed and Team Aware of Opportunities?

  Yes

  No

  N/A

• Is the External Audit Folder Present and Complete?

  Yes

  No

  N/A

• DOM is Fully Completed Correctly for the Previous 2 Weeks.

  Yes

  No

  N/A

• Is the Security Check Sheet Correctly Completed

  Yes

  No

  N/A

• Previous OEA Action Plan Completed?

  Yes

  No

  N/A

• New Starters are Set Up Correctly?

  Yes

  No

  N/A

• Are there 3 weeks of rota's available and completed. Including the current week + 2

  Yes

  No

  N/A

• Are There Completed Training Manuals for All Baristas?

  Yes

  No

  N/A

• Is the Stock Room Tidy & Well Organised

  Yes

  No

  N/A

• Add Picture

  Media

• Cash Compliance is Followed?

  Yes

  No

  N/A

• Date of Last Banking

• Banking Done on Daily?

  Yes

  No

  N/A

• Is Variance Reporting Being Followed?

  Yes

  No

  N/A

• Outstanding Maintenance Jobs?

  Yes

  No

  N/A

• List Jobs

• Pictures of Unit

  Media