Information
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Site conducted To
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Operations Excellence Audit
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Client / Site
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Conducted on
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Conducted by
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Location
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FOH Manager
FOH ESSENTIALS
Store First Impression
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Signages are working
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Clean glass door and glass panel
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Door person is visible at the door and not behind the podium
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Floor plan in glass frame
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Marketing collaterals updated and organized ( KIOSK)
HOST ESSENTIAL
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Condition of menu
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Organized podium cabinet
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White board marker& eraser
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Reservation logbook
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Lost and found logbook
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Manager buisness card
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Coloring sheets and crayons
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birthday essential
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Sanitizer at Podium
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Tea light holder
Dining Area
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Consistent use of buss tub
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Organized service station , beverage station and togo area<br><br>
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No busted lights. Properly adjusted lights
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Sounds in dining area at proper level (hrc playlist)
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ACU at proper temperature
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No flies or any signs of infestation.
Table Set-up
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- Table Caddy (Salt and Pepper)
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- Polished( knife and fork)
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- Dinner napkins
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Acrylic standee
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Tables and chairs are aligned. No wobbling tables.
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Couches are clean. No crumbs/ oil on chairs.
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Tables status
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chairs status
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Memorabilia
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Memorabilia
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Memorabilia
EXPO/SERVICE STATION
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Cratcho machine 12hrs label (cold)
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Clean pepper shaker, caddy, A1 sauce and tabasco
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Clean cutlery Bin ( Dinner Fork, Dinner Knife and Dinner Spoon )
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Label on ice tea
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Clean and polished Dinner wares and serving gears
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Label on Lemon Slice (Garnish)
Busser's kit are complete and well maintained
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Standard Caddy
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Towel Color Coding<br>Blue- to clean<br>White- to sanitize<br>Pink- for chairs and couches
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Spray Bottle for SANITIZER with label
MOD ESSENTIALS
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Wearing proper management dress code.<br>
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100% table visit and engages with the guest.<br>
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Conducts pre-shift meeting.<br>
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Mag card accountability. Not being used by staffs.<br>
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Updates floor plan and properly assign stations
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Knowledgeable of Hiring process & Training procedures
DINNING & BAR EQUIPMENT
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Tables Legs and Chairs Clean
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High Chair Clean not piled up
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Bar Station Equipment clean and organized
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All items are labelled and rotated
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Complete set up and back up of stocks
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Bar shelf life chart
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Sanitizer bucket reached 300-400ppm
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Bar items labels is not expired or tampered
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Bar beer kegs and Co2 are chained ?
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Green bottles for refilling
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POS Area Clean and Organized
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Walls and Murals Cleaned
- Yes
- No
- N/A
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Ledges and Baseboards Cleaned
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Vornado & E-fan Cleaned
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Drop Lights Cleaned
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Trolley Cleaned
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Fire Extinguisher Stand Cleaned
Bar tools and glasses
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Measuring Cups and Spoons, available for use
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Clean Bar spoon
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Clean Ice scooper
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Clean Muddler
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Clean Tongs
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Clean Scissors
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Clean Cambro
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Updated Rolodex
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Clean blender Machine and pitcher, clean and functioning
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Clean Coffee Machine and Grinder- clean and functioning<br>
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Bar cleaning tools, available and used for cleaning
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Pint glass and high ball- well-stocked, no stains and no smudges
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Irish Footed Glass- well-stocked, no stains and no smudges
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Libbey glass/collin glass well-stocked no stains and no smudges
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Coffee Cups and undeliner- well-stocked, no stains and no smudges
BAR MIXTURE / garnish
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BAR garnishes passed temperature
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BAR mixtures passed temperature
RSA
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Clean POS area
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Complete pins display with eco bag
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Complete paper bag sizes
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pins display clean cover
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Hanging shirt display are steamed
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Shirts display well folded
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All items are replenished
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Hurricane glass , pint glass , shot glass and mugs are clean ?
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Mirror no smudges
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Clean floormat
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Organized mini storage
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Maintaning the cleanliness and status of the Telephone
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Mannequin no.1
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Mannequin no.2
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Clean shelves no.1
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Clean shelves no. 2
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Organize cabinet no. 1
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Organize cabinet no. 2
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Rack no.1
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Rack no. 2
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RSA checklists
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Pull sheet
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Monitoring sales logbook
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Endorsement logbook
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Rap sheet
Backstage/staffroom
Communication board
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BPE and NSF posted latest result
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Table vibe and SMG posted latest result
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Updated training calendar
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Updated monthly fxn
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Updated organizational chart
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Updated rockstar of the month
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updated rock of the year
COMMUNICATION BOARD
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Recipe update
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announcement
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theories
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training updated
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Timesheet
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schedule
BAR BACK UP
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Kegs backup with chained not direct on the floor
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beer empty cases not direct on the floor
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Beer cases backups not direct on the floor
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Beer boxes not direct on the floor
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back up tanks are chained
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BAR BACKS UP ARE ORGANIZE
STAFF ROOM
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Organize and clean staff area no. 1
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Organize and clean staff area no. 2
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employees bags are in designated lockers
OPERATIONS ESSENTIALS
RESTROOM ESSENTIALS
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Mirrors are clean and smudge free
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Urinals/ toilet bowl clean
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Sink is clean and no leak
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Tiles and flooring is clean and dry<br>
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drainage
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trasbin
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Odor free
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Stocked with paper towels, soap and toilet paper? <br>
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All lights and fixtures in good working order?<br>
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Restroom kit
REPAIR AND MAINTENANCE
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Complete R&M basic tools
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Service reports filled up by R&M personel and filed in the office
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Check lost and found cards and if it logged properly?
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Front of the House Recommendation Attachments
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Manager's Signature
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Manager's Signature