Information

  • Site conducted To

  • Operations Excellence Audit

  • Client / Site

  • Conducted on

  • Conducted by

  • Location
  • FOH Manager

FOH ESSENTIALS

Store First Impression

  • Signages are working

  • Clean glass door and glass panel

  • Door person is visible at the door and not behind the podium

  • Floor plan in glass frame

  • Marketing collaterals updated and organized ( KIOSK)

HOST ESSENTIAL

  • Condition of menu

  • Organized podium cabinet

  • White board marker& eraser

  • Reservation logbook

  • Lost and found logbook

  • Manager buisness card

  • Coloring sheets and crayons

  • birthday essential

  • Sanitizer at Podium

  • Tea light holder

Dining Area

  • Consistent use of buss tub

  • Organized service station , beverage station and togo area<br><br>

  • No busted lights. Properly adjusted lights

  • Sounds in dining area at proper level (hrc playlist)

  • ACU at proper temperature

  • No flies or any signs of infestation.

Table Set-up

  • - Table Caddy (Salt and Pepper)

  • - Polished( knife and fork)

  • - Dinner napkins

  • Acrylic standee

  • Tables and chairs are aligned. No wobbling tables.

  • Couches are clean. No crumbs/ oil on chairs.

  • Tables status

  • chairs status

  • Memorabilia

  • Memorabilia

  • Memorabilia

EXPO/SERVICE STATION

  • Cratcho machine 12hrs label (cold)

  • Clean pepper shaker, caddy, A1 sauce and tabasco

  • Clean cutlery Bin ( Dinner Fork, Dinner Knife and Dinner Spoon )

  • Label on ice tea

  • Clean and polished Dinner wares and serving gears

  • Label on Lemon Slice (Garnish)

Busser's kit are complete and well maintained

  • Standard Caddy

  • Towel Color Coding<br>Blue- to clean<br>White- to sanitize<br>Pink- for chairs and couches

  • Spray Bottle for SANITIZER with label

MOD ESSENTIALS

  • Wearing proper management dress code.<br>

  • 100% table visit and engages with the guest.<br>

  • Conducts pre-shift meeting.<br>

  • Mag card accountability. Not being used by staffs.<br>

  • Updates floor plan and properly assign stations

  • Knowledgeable of Hiring process & Training procedures

DINNING & BAR EQUIPMENT

  • Tables Legs and Chairs Clean

  • High Chair Clean not piled up

  • Bar Station Equipment clean and organized

  • All items are labelled and rotated

  • Complete set up and back up of stocks

  • Bar shelf life chart

  • Sanitizer bucket reached 300-400ppm

  • Bar items labels is not expired or tampered

  • Bar beer kegs and Co2 are chained ?

  • Green bottles for refilling

  • POS Area Clean and Organized

  • Walls and Murals Cleaned

  • Ledges and Baseboards Cleaned

  • Vornado & E-fan Cleaned

  • Drop Lights Cleaned

  • Trolley Cleaned

  • Fire Extinguisher Stand Cleaned

Bar tools and glasses

  • Measuring Cups and Spoons, available for use

  • Clean Bar spoon

  • Clean Ice scooper

  • Clean Muddler

  • Clean Tongs

  • Clean Scissors

  • Clean Cambro

  • Updated Rolodex

  • Clean blender Machine and pitcher, clean and functioning

  • Clean Coffee Machine and Grinder- clean and functioning<br>

  • Bar cleaning tools, available and used for cleaning

  • Pint glass and high ball- well-stocked, no stains and no smudges

  • Irish Footed Glass- well-stocked, no stains and no smudges

  • Libbey glass/collin glass well-stocked no stains and no smudges

  • Coffee Cups and undeliner- well-stocked, no stains and no smudges

BAR MIXTURE / garnish

  • BAR garnishes passed temperature

  • BAR mixtures passed temperature

RSA

  • Clean POS area

  • Complete pins display with eco bag

  • Complete paper bag sizes

  • pins display clean cover

  • Hanging shirt display are steamed

  • Shirts display well folded

  • All items are replenished

  • Hurricane glass , pint glass , shot glass and mugs are clean ?

  • Mirror no smudges

  • Clean floormat

  • Organized mini storage

  • Maintaning the cleanliness and status of the Telephone

  • Mannequin no.1

  • Mannequin no.2

  • Clean shelves no.1

  • Clean shelves no. 2

  • Organize cabinet no. 1

  • Organize cabinet no. 2

  • Rack no.1

  • Rack no. 2

  • RSA checklists

  • Pull sheet

  • Monitoring sales logbook

  • Endorsement logbook

  • Rap sheet

Backstage/staffroom

Communication board

  • BPE and NSF posted latest result

  • Table vibe and SMG posted latest result

  • Updated training calendar

  • Updated monthly fxn

  • Updated organizational chart

  • Updated rockstar of the month

  • updated rock of the year

COMMUNICATION BOARD

  • Recipe update

  • announcement

  • theories

  • training updated

  • Timesheet

  • schedule

BAR BACK UP

  • Kegs backup with chained not direct on the floor

  • beer empty cases not direct on the floor

  • Beer cases backups not direct on the floor

  • Beer boxes not direct on the floor

  • back up tanks are chained

  • BAR BACKS UP ARE ORGANIZE

STAFF ROOM

  • Organize and clean staff area no. 1

  • Organize and clean staff area no. 2

  • employees bags are in designated lockers

OPERATIONS ESSENTIALS

RESTROOM ESSENTIALS

  • Mirrors are clean and smudge free

  • Urinals/ toilet bowl clean

  • Sink is clean and no leak

  • Tiles and flooring is clean and dry<br>

  • drainage

  • trasbin

  • Odor free

  • Stocked with paper towels, soap and toilet paper? <br>

  • All lights and fixtures in good working order?<br>

  • Restroom kit

REPAIR AND MAINTENANCE

  • Complete R&M basic tools

  • Service reports filled up by R&M personel and filed in the office

  • Check lost and found cards and if it logged properly?

  • Front of the House Recommendation Attachments

  • Manager's Signature

  • Manager's Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.