Operational Exelence Checklist

Performance Checks - Operational Scorecard checks

  • Each measurement to be discussed in detail providing management with guidance on triggers to close variances, identifying barriers and potential leakages.<br><br><br><br><br><br><br>

Operational Checks - Operational Dashboard

  • Dashboard key indicators to be validated and corrective action agreed upon where negative trends are apparent.

Audit Checks - Audit / Process & Risk Reviews

  • Action plans to be discussed and spot checks done to ensure that management are following procedures and corrective plans are agreed upon.

General Branch Management

  • Checks to be conducted on general management areas such as admin diary management, hygiene, infrastructure and maintenance issues, control over registers and operational meetings etc.

Process Checks - Loss & Fraud Prevention

  • Call for latest cash check documents.

  • Check high risk report & BOB 100 report for daily actioning, check should preferably be conducted at around 10am.

  • Check that staff follow entering and lockout procedures.

  • Check key and combination control.<br>

  • Spot check drawers for keys, digitag & keylock etc.

  • Check to see if UV lights are operational and is there one in the back office.

  • Test understanding of frontline staff on third party encashment.

  • Talk to staff to find out if they suspect internal fraud or misconduct of any employees. Included here are gifts being received and not declared, business interests.

  • Check to see that findings from that cross branch P&R audits are being actioned.

  • Spot check COC declarations.

  • Ascertain how effective communication on process changes, scams, fraud mo's are.

  • Spot checks on alarm testing and control.

  • Check to ensure that cash control is effective - Cash Opportunity

  • Meet with change agent and use discussion to assess impact and influence.

  • Record rooms - are they tidy and has old records been destroyed?

  • Aircons - are aircon timers set correctly?

  • External Signage - Are they in working order and are timers set correctly?

  • Guards - Are they on duty, have a company cell phone, and vigilant?

  • CCTV - Has CCTV footage been viewed to establish if guard is on his post (P&S Logbook)

  • Tellers/ADT/ATM differences - Is differences displayed and up to date (Cross check against differences return)

  • Ops/BSC/Sales/F3 Scoreboards - are these displayed and up to date?

  • Fraud trends - Ask staff if these are discussed with them & call for evidence?

  • Has Ops/Adm/BA joined business forum against crime?

  • ATM/ADT Availability - is OPS data site open on BM and BA terminal?

  • Compliance & Skills Training - Check all areas and set deadlines for areas not 100%

  • Golden Rules Reporting site - Check if all GR's has been read and signed by all staff?

  • Confidential information - Spot check public areas to establish whether any confidential info is in view of clients (Screendumps, mandates ect.)

  • Check Notice Board for mandatory placements

  • Potential Loss - BA/BM to confirm that all potential lossed had been logged on Open Pages

  • Is a register maintained that staff has viewed CEO strategy broadcasts?

Sustainability Checklist - Business Sustainability

  • Ops/Adm/BA vacancies - has these been filled within 60 days?

  • Operations Scorecard Utilization - Spot check BA & Admin staff by asking them to access ATM/ADT availability.<br><br>

  • PEP Process - Is the Ops/Adm/BA on PEP plan?

  • SQA - Has the branch got an action plan in place for unacceptable areas?


  • I hereby acknowledge the content of the report.
    I confirm that no information was withheld that could have resulted in the findings being different.

  • Branch Manager/Associate Sign-off

  • Ops Manager/Admin Manager/Branch Administrator Sign-off

  • Regional Operation Manager Sign-off

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.