Operations Audit

• Site conducted

• Conducted on

  Date
• Location
  Address

Concierage

• The concierge area is presentable/clean/neat

  Yes

  No

  N/A

• Has the appropriate marketing material and waivers available

  Yes

  No

  N/A

• Merchandise cabinet is organized and neat

  Yes

  No

  N/A

• Concierge greets and welcomes guests immediately

  Yes

  No

  N/A

• The Concierge Team is smiling, friendly, has a positive interaction with guests

  Yes

  No

  N/A

• Daily Sheet is being used and filled out correctly

  Yes

  No

  N/A

• Phones are being answered in a timely manner

  Yes

  No

  N/A

• The concierge team are executing walk-ins reservations correctly

  Yes

  No

  N/A

• Guests are recognized and thanked as they leave

  Yes

  No

  N/A

• Emails are current and responses are delivered in a timely manner

  Yes

  No

  N/A

• Emailed voicemails are returned and noted correctly on the emails reply

  Yes

  No

  N/A

• Concierge in proper uniforms

  Yes

  No

  N/A

Axe /Throwing/Game Areas

• Guests are greeted within 60 seconds

  Yes

  No

  N/A

• TM is creating a safe but fun environment

  Good

  Fair

  Poor

  N/A

• Axe Pro safety meeting hits all points, is personable and confident

  Good

  Fair

  Poor

  N/A

• Areas are reset quickly and properly

  Yes

  No

  N/A

• Guests are addressed by name whenever possible

  Yes

  No

  N/A

• Service staff is smiling, friendly, courteous

  Good

  Fair

  Poor

  N/A

• Adequate PAR levels of Target boards and sharp axes

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Targets are in working order and presentable

  Good

  Fair

  Poor

  N/A

• Range maintenance area is safe, organized and clean

  Yes

  No

  N/A

• Guests are thanked for their patronage and invited back

  Yes

  No

  N/A

• Safety Meeting Graded Score

  Good

  Fair

  Poor

  N/A

BAR

• Guests are greeted within 60 seconds

  Yes

  No

  N/A

• Bartender friendly, encourages positive interaction with guests

  Good

  Fair

  Poor

  N/A

• Garnishes are fresh and cut according to house specs

  Yes

  No

  N/A

• The proper garnishes are used in each drink

  Yes

  No

  N/A

• Standardized recipes are used with proper galssware

  Yes

  No

  N/A

• The properly sized glassware is used and clean. Back up stock is avaiable

  Yes

  No

  N/A

• All drinks are properly iced

  Yes

  No

  N/A

• A jigger is used when appropiate.

  Yes

  No

  N/A

• Wine has not gone bad

  Yes

  No

  N/A

• Bartender recommends drinks when appropriate

  Yes

  No

  N/A

• Timely beverages refills

  Yes

  No

  N/A

• Juices and other bar supplies are dated and properly rotated

  Yes

  No

  N/A

• Chilled beverages are maintained at the proper temperatures

  Yes

  No

  N/A

• Tip Jar kept away from Cash Drawer

  Yes

  No

  N/A

• Bar area is clean and presentable

  Yes

  No

  N/A

• Marketing material is out, cleaned and presentable (includes menus)

  Yes

  No

  N/A

• HACCP requirements are met - See report

  Yes

  No

  N/A

• Inspection ready (everything is in operation)

  Yes

  No

  N/A

• Presentable and Neat

  Yes

  No

  N/A

undefined

• Yes

  No

  N/A

• Candles out and Lit and in the correct locations

  Yes

  No

  N/A

• Cushions/Furniture clean and presentable

  Yes

  No

  N/A

• Menus and QR's are out, clean, and working

  Yes

  No

  N/A

• Appropriate marketing material and menus are out

  Yes

  No

  N/A

• Tables: positioned correctly

  Yes

  No

  N/A

• Cabana service is attentive, personable, and prompt

  Yes

  No

  N/A

• Timing- 30-minute warning is given with proper follow-up

  Yes

  No

  N/A

• All pre-order items are staged and ready to go

  Yes

  No

  N/A

• Floors clean mopped, Air Fresh

  Yes

  No

  N/A

• Mirrors Clean and Spotless

  Yes

  No

  N/A

• Sinks: soap stocked and auto unit working

  Yes

  No

  N/A

• Toilets: clean & stocked with appropriate supplies, seats tight

  Yes

  No

  N/A

• Toilets: clean & stocked with appropriate supplies, seats tight

  Yes

  No

  N/A

• Trash Can: Not overflowing with liners inserted liners

  Yes

  No

  N/A

• Bathroom checklist is up to date and being used correctly

  Yes

  No

  N/A

• Marketing material are current

  Yes

  No

  N/A

• HACCP READY

  Yes

  No

  N/A

• All equipment woking and Clean

  Yes

  No

  N/A

• All food dated and rotated

  Yes

  No

  N/A

• All fridges are temping correctly

  Yes

  No

  N/A

• Toast KDS screens and printers wiped down and cleaned

  Yes

  No

  N/A

• Quality and Temperature control demonstrated

  Yes

  No

  N/A

• TM's have the appropriate kitchen tools for operation

  Yes

  No

  N/A

• Thermometers and test strips are in the building

  Yes

  No

  N/A

• Dry Storage is neat and organized

  Yes

  No

  N/A

• Walk-in- All food is located at the appropriate levels and food safe

  Yes

  No

  N/A

• Food on the line is temping

  Yes

  No

  N/A

• Patio clean and organize

  Yes

  No

  N/A

• Patio set up correctly and in use

  Yes

  No

  N/A

• Front windows and doorways are clean and organized

  Yes

  No

  N/A

• Sidewalks are free of clutter

  Yes

  No

  N/A

• Trash areas is free of debris

  Yes

  No

  N/A

• Pick ups are at the right frequency

  Yes

  No

  N/A

• Trash cans are clean and smell free

  Yes

  No

  N/A

• Yes

  No

  N/A

• Staff is neat and well-groomed and uniforms are within guidelines

  Yes

  No

  N/A

• Teamwork and cooperation is utilized in all areas of food & beverage delivery

  Yes

  No

  N/A

• Service staff is proficient at all necessary POS functions

  Yes

  No

  N/A

• Timely beverage refills

  Yes

  No

  N/A

• Radios and Ipads are being used appropriately and ade in effective communication

  Yes

  No

  N/A

• TMs smiling, friendly and are having positive interactions with guests

  Yes

  No

  N/A

• 7-Shifts/ Scheduling plan in place (scheduled appropriately)

  Yes

  No

  N/A

• MOD on the floor and making figure 8's interacting with Guests

  Yes

  No

  N/A

• All Toast equipment Printing and in Working order

  Yes

  No

  N/A

• Licenses are up to date

  Yes

  No

  N/A

• TIPs, Servesafe, Local city town documents are current

  Yes

  No

  N/A

• Music & Screens are at the appropriate levels and working

  Yes

  No

  N/A

• Pre-shifts are being conducted

  Yes

  No

  N/A

• Ready for Revenue sheets are in use

  Yes

  No

  N/A

• Safe audit- The safe has the correct petty cash total and deposits are up to date.

  Yes

  No

  N/A