Operations Compliance Audit

Title Page

Audit Title
Club Name
Club Location
Conducted By
Conducted on
General Manager
FOHDM / MSM

Section 1 Site Safety&Security

Is the car park safe and free from trip hazards? Criteria: Car park safe and free from hazards, there should be no foliage causing issues and all walk ways free from hazards.
Key holder list Criteria: Is the most recent key holder list up to date with all relevant staff and contact details present?
Alarm code compliance Criteria: Do all staff have their own individual codes and are not sharing codes? Is the alarm being set each night proof can be found on the view log on the panel.
Entrance hazard prevention Criteria: Is there adequate matting in the entrance to the club / reception? Is glazing identified eg stencils / frosting etc to avoid people walking in to it.
Master locker override is kept secure? DW Criteria: Master Locker Key kept in red seal bag in safe that is signed in & out FF Criteria: Gantner override card. Is the team able to operate the ganter override system in event of electrical failure - Master card held in safe.
CCTV Sufficient Criteria: System has at least 28 days worth of recording capability?

Section 2 Health&Safelty

Fire Safety Criteria: Is the responsible person on shift confidently able to demonstrate how to test the fire alarm? are they able to explain the emergency evacuation procedure for their club? Is the fire risk assessment up to date and club specific, are the fire safety checks being completed and signed off on the weekly essentials pad / planon?
Kone Lift & Escalator Inspection Criteria: Has the Site had a Lift / Escalator Inspection within the last 12 months? Signage displayed and free from hazards, stairs traveling at the same speed as the hand rail?
Date of last inspection
Fire Evacuation Criteria: Fire Extinguisher within date and Evidence of fire evacuation testing completed?
Date on extinguishers
Date of last evacuation
Water Safety (Legionella) Criteria: Has the club got a valid up to date external Legionella risk assessment in place? Have they completed the preventional checks on the weekly essentials pad? Have all remedials been completed? Any issues relating to legionella have been reported.
Cold Water Storage Tank Criteria: Look for a sticker on the cold water storage tank indentifying the last disenfection completion date. What are the results or the last microbiological testing?
Date of last disinfection
Electrical Testing Criteria: Electrical fixed wire testing certificate should be on the distribution board (5 years) Is the PAT testing in date?
Date of Electrical wire resting certificate
Date of last PAT test
Health & Safety Policy Criteria: Health and Safety Operations Manual available in club and all team have signed to say they have read it?
Health & Safety Law Poster Criteria: Is the poster displayed in a staff area for example staff room or office?
Special Treatment License Criteria: Has the site / Licensee got the relevant special treatment license for their business.
Accident / Incidents Criteria: All accidents and incidents have been logged and reported on the relevant system to an acceptable standard required by the health & safety support team?
COSHH Training Criteria: COSHH data sheets available and training record signed off by all of the team? Chemical storage, chemical handling and chemical procedures?
H&S Essentials Pad (DW) / Planon compliance checks (Planon) All checks should be up to date, be availble for inspection at all times. Essential pads should be scanned on a 2 weekly basis onto the scans drive?
Risk Assessment Criteria: Risk Assessments signed off, club specific, valid, within date and actions being taken?

Section 3 FOH / Financial Security

Gladstone 360 access screen is logged on Criteria: Access screen on Gladstone 360 open and logged in by the member of team on FOH and available for members to log in. The access screen should be open and in full sight of FOH team to monitor the members accessing the club unless using other pages at the time.
Poolside CCTV compliance Criteria: Are the team completing pool CCTV bather safety checks & one person can operate the cctv system. Is the CCTV image clear?
Code red / emergency procedure Criteria: Are all staff on site today aware of the code red emergency procedure? Is the tannoy system fully operational?
FOH Essentials Pad / Banking Spot check 3 FOH essentials pads, all fully completed and all relevant fields double signed?
Date Checked
Comments
Date Checked
Comments
Date Checked
Comments
Cashing up and Banking Procedure Criteria: DW procedure needs to be in place across the group. Do the staff on shift know how to correctly cash up? Cash up once a day PM when the business closes 10pm. ( final read must not be printed off until 10pm) Any variances must be looked into same day and all revenue must be banked same day. Any discrepancies till investgation form must be completed. Revenue to be documented on a paying in slip number which is signed by two members of staff and placed in revenue bag and sealed, the bag must state the amount, date and paying in slip number. Terminal read to be printed once with paying in slip number added. Criteria : Spot check 3 days worth of FOH pads within the last month. Check all fields have been fully completed. Check terminal reads match cash up, paying in slip numbers have been entered correctly etc
Date and time of cash up
Comments
Date and time of cash up
Comments
Date and time of cash up
Comments
Float Procedure (safe & till) Criteria: DW - £100 safe float stored in a sealed bag inside the safe. £50 till float needs to be kept in the safe overnight sealed in the safe. FF - £50 for a till float, this needs to be locked over night and the master key to the till must not be kept in the till drawer. All the above must be documented and signed by 2 members of staff. DW - £100 safe float stored in a sealed bag inside the safe. £50 till float needs to be kept in the safe overnight sealed in the safe. FF - £50 for a till float, this needs to be kept in the safe sealed overnight.
Data Integrity / Entry Denied Reports Criteria: Spot check the data integrity report from the previous week to ensure sufficient evidence/ correspondence has been added if applicable? Spot check 3 Corp and 3 student IDs in the last month. Free Freeze report - Spot check 3 members within the last 2 months? Spot check the previous days entry denied report, make sure sufficient notes have been added to accounts if the reason for the entry denied has not been rectified.
Site type
Stock Storage Check all storage rooms are locked? No storage room keys are left unattended? Is stock on FOH stocked in date order, check dates on items and check of OOD stock.
Vending Procedure Criteria: Are all vending machines fully stocked and in date order? Look at the last 4 weeks vending sheets. All vending reads are to be correctly documented with no anomalies? All till receipts and banking slips are present for each week? Double signitures are present on every sheet.
Food safety regulations (SFBB) Ensure all SFBB folder has been completed, all staff have a fully completed training page, daily sheets being used with fridge/freezer temps and pest control logged, 4 weekly reviews completed and signed, fridges area clean with food stored correctly and the day dot process in place (including sauces) Staff demonstrating all SFBB best practice i.e. Hair tied back, apron worn during food prep, no eating in kitchen etc
Stock Storage Check all storage rooms are locked? No storage room keys are left unattended? Is stock on FOH stocked in date order, check dates on items and check of OOD stock.
Vending Procedure Criteria: Are all vending machines fully stocked and in date order? Look at the last 4 weeks vending sheets. All vending reads are to be correctly documented with no anomalies? All till receipts and banking slips are present for each week? Double signitures are present on every sheet.
Stock Storage Check all storage rooms are locked? No storage room keys are left unattended? Is stock on FOH stocked in date order, check dates on items and check of OOD stock.
Stock Storage Check all storage rooms are locked? No storage room keys are left unattended? Is stock on FOH stocked in date order, check dates on items and check of OOD stock.
Vending Procedure Criteria: Are all vending machines fully stocked and in date order? Look at the last 4 weeks vending sheets. All vending reads are to be correctly documented with no anomalies? All till receipts and banking slips are present for each week? Double signitures are present on every sheet.
Famous 4 Criteria:
Sunbed procedure & policy Criteria: Can the FOH assistant on shift confidently explain the sunbed procedure and policy? Cross check 3 sunbed sales from last week? Has the maximum minutes and sunbed renewal date been added to the correspondence notes on 360? Does the account have a sunbed form attached?
G4S Collection and Banking DW Criteria: Has the previous weeks G4S collection been filled in completely to evidence the monies has been bagged by two members of staff and accepted by retail if applicable. Collection every Tuesday. Is the collection receipt along with all double signatures and reference numbers FF Criteria: Club team are to take the revenue to the bank every Tuesday. (Mon - Sun only from the previous week) All paperwork to be fully completed and banking receipt present along with all double signatures and reference numbers.
Sales Criteria: Spot check 3 sales within the 2 months Spot check 3 Corp IDs Spot check 3 Student IDs Spot check 3 Under 18s (Ensure relevant documents are attached) Ask a member of staff what checks should be completed before discussing a members account?

Section 4 Facilities

What facilities are at this site?
- Gym Only
- Gym and Pool
Fitness Equipment Criteria: 1)Kit numbered / labelled 2)Have the Resistance and functional checks been completed on the Gym Equipment Checksheet. Signed & dated in full dd/mm/year 3)Are there any areas of concern in the gym / functional areas that you feel should be escalated to the relevant department? Criteria from other document
Are all storage rooms up to an acceptable standard? Criteria: Are all store rooms and plant rooms locked and free from combustibles and clutter? Any sites that have numerous waste in these areas must provide evidence that this has been action via the helpdesk.
Fitness Equipment Criteria: 1)Kit numbered / labelled 2)Have the Resistance and functional checks been completed on the Gym Equipment Checksheet. Signed & dated in full dd/mm/year 3)Are there any areas of concern in the gym / functional areas that you feel should be escalated to the relevant department? Criteria from other document
Is the Changing facilities at an acceptable standard? Including showers Criteria: Include showers drains traps & signage following inspection are there adequate lockers available for members to store their belongings? Do all lockers have key tags, bands (DW) and door numbers? Are hairdryers fit for purpose i.e. filter in place & cable integrity. Is the flooring safe and free from any hazards? Does this area require addition matting to prevent slips, trips and falls? Are the Wet Floor signs displayed & being used as per company guidelines?
Are all storage rooms up to an acceptable standard? Criteria: Are all store rooms and plant rooms locked and free from combustibles and clutter? Any sites that have numerous waste in these areas must provide evidence that this has been action via the helpdesk.
Is the Pool Hall up to standard? Criteria: Hygiene adequate incl drains and drain traps in place, cleanliness of grating & gulley's / channels? Poolside flooring is clean & safe eg no pooling water Does the spa have all the grating around the perimeter & fitting correctly ? Are there any tiles, light, sump or skimmer covers missing? Scumline & skimmers basket clean Are pool panic alarms currently being tested as per weekly operational pad? If not, what is the ETA on repair, has the correct signage been put in place? Pool signs in place - depth, unsupervised pool / no lifeguard & cctv, please shower, no diving, pool rules spa rules, emergency panic alarm
Plant room & chemical safety Criteria: Is this area safe for a member of staff to enter? Has the site got the required PPE there should be a minimum of 3 items of each protective equipment supplied to complete all plant room duties? Is overhead pipe work & floor trip hazards highlighted with hazard tape.

Section 5 - Pool Plant Duties

What facilities is available in the club?
- Pool
- Steam Room
- Sauna
Weekly compliance checks Criteria: Weekly essentials are up to date and have been completed correctly - a member of staff to demonstrate one of cleaning of a strainer baskets, a chlorine foot valve and a chlorine injector, water test.
Responsible person pool plant operations compliance Criteria: Has the person completing pool tasks got relevant training file. Is there a trained team member of the Team on every shift for pool ops & docs on file.
Pool water testing Criteria: Team member completes a test correctly. Have the staff correctly documented all actions needed from previous testing? Can they explain any corrective action if required eg high free chlorine (DPD No.1), high combined etc Explain microbiological bacteria monthly sampling process & remedials Last test results
Steam Room Standards Criteria: Is the steam room clean including all walls, seats and drains? Essenence tank clean and free from mould. Drain covers safe eg fixed in place if required No chipped / mixsing floor or bench tiles Are the steam room essence containers and pipes clean and free of mould and damage? Warning steam outlet sign Guard over the outlet to prevent steam from spraying out directly on to members Emergency panic alarm working (where installed) & sign Safe use sign dislayed Door hinges alighed correctly - if not potentia for door to shatter
Sauna standards Criteria: Is the steam room clean including all walls, seats and drains? Does the sauna have sufficient lighting? Drain covers safe eg fixed in place if required No chipped / mixsing floor or bench tiles Are the steam room essence containers and pipes clean and free of mould and damage? Warning steam outlet sign Guard over the outlet to prevent steam from spraying out directly on to members Emergency panic alarm working (where installed) & sign Safe use sign dislayed Door hinges alighed correctly - if not potentia for door to shatter
Emergency cut off's Criteria: Does the responsible person on shift aware of where the Gas, Electric and Water cut off's are within their own building. As in the event of an emergency they would need to locate these

Section 6 Operational Training and Compliance

Personnel files Criteria: Pick two team members on shift and spot check their p-files to ensure all sections are present including all training documents required for their roles.
Freelance/PT Quals Criteria:
HOD's training files Criteria: Fully completed HOD / Key holder training file., operational and PPO workbooks, valid 1 day first qualification, ladder training document, COSHH training document, manual handeling document. Also scanned to the health & safety scans drive
First Aid / Pool Rescue Criteria: Are there a minimum of 2 first aiders on shift? Staff trained in pool rescue techniques?
General Manager H&S Development Criteria: Has the General Manager's attended a H&S Management course within the last 2 years?
Date of last H&S Management Course
E-learning Criteria: Have all staff completed e-learning & signed & dated Induction checklist
First aid compliance incl defib Criteria: Is there a designated first aider on shift with pool rescue trianing for sites with pools? Name this team member Defib pads in date, battery has sticker on outside of defib stating battery expire date. Aceesory pack to incldude razor, towel, pocket mask, tuff cut sissors etc 1st aid kit complete & monthly check (FF record on Planon)
Security Criteria:
Waste Criteria: