Ops store visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

MSCs

• Are you aware of your stores current MSC status?

  Yes

  No

  N/A

• Are MSCs being completed 3-5 times a week (status dependant?)

  Yes

  No

  N/A

• Are all discrepancies being investigated / escalated correctly?

  Yes

  No

  N/A

• Are MSCs for demo SERIAL being completed once a week?

  Yes

  No

  N/A

• Are cover sheets being used on all MSCs and being filled out correctly?

  Yes

  No

  N/A

Delivery

• Are cover sheets being used and filled out correctly for delivery in and out?

  Yes

  No

  N/A

• Can you explain the escalation procedure for if a delivery has an item or tote missing?

  Yes

  No

  N/A

Audits

• Were all audits complete last month?

  Yes

  No

  N/A

• Were all audits compliant? (Eg start / finish times, 0 on blank lines)

  Yes

  No

  N/A

Star

• Was star signed off to a 100% standard this week?

  Yes

  No

  N/A

• Have any leavers been sent in to be processed? (leavers form plus notice letter)

  Yes

  No

  N/A

Banking

• Any cash losses over the past 2 weeks?

  No

  Yes

• Last date banking was lodged?

  Yes

  No

  N/A

• Last date banking was sent?

  Yes

  No

  N/A

• Check compliance - are all slips double signed in lodgement book?

  Yes

  No

  N/A

PIE

• Are there any open consignments?

  No

  Yes

• Does the store know how to correctly investigate missing 2ND & FLT stock?

  Yes

  No

  N/A

• Are there any open stock takes?

  No

  Yes

• Is there anything outstanding on 2ND & FLT - does the physical stock reflect what is on pie?

  No

  Yes

• Are there any open orders (past week)?

  No

  Yes

Shop Floor

• Is there a random daily search log in place?

  Yes

  No

  N/A

• Is the health and safety form being completed once a week?

  Yes

  No

  N/A

• Is iAuditor being completed twice a week?

  Yes

  No

  N/A

• Is all shop floor security correct? This includes all devices secured down and accessories locked down?

  Yes

  No

  N/A

• Does the store know the correct escalation route to fix and security issues?

  Yes

  No

  N/A

Repairs

• Are standby handsets being reused correctly (2ND & FLT to NEW?)

  Yes

  No

  N/A

• Are out of box audits being completed? (10% of jobs)

  Yes

  No

  N/A

Miscellaneous

• When was reconciliation last completed?

  Yes

  No

  N/A

• Are there any outstanding modules to be completed on FUSE for any staff members?

  Safe

  At Risk

  N/A

• Is the retail daily brief on display in the store?

  Yes

  No

  N/A

• Is there a geek squad action plan on display and is it sit up to date?

  Yes

  No

  N/A

• Are there any outstanding CATI IDDs to be done?

  No

  Yes

• Are all noticeboards up to date?

  Yes

  No

  N/A

• Are recalls being completed to 100% compliancy?

  Yes

  No

  N/A

• Does the store know how to replenish consumables (how2order/office supplies)? Pop quiz with a random item.

  Yes

  No

  N/A

• Discounting check - is the store below the £10 per box? If not, why?

  Yes

  No

  N/A

• Date

  Date

• Time

  Date

• Any additional media

  Media

• Any additional notes?

• Ops manager signature

  Sign

• Branch manager signature

  Sign