Osbornes

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Opening procedures - compliance

• Have all fridge/freezer temperatures been recorded ?

  Yes

  No

  N/A

• Have all the opening checks been completed and recorded ?

  Yes

  No

  N/A

• Are all hand washing facilities clean and fully stocked ?

  Yes

  No

  N/A

• Are the insectocutors clean and working ?

  Yes

  No

  N/A

• Is all equipment working and clean ?

  Yes

  No

  N/A

• Are all probes working and probe wipes available ?

  Yes

  No

  N/A

• Are sanitiser bottles available on every sections ?

  Yes

  No

  N/A

• Is hand washing being completed before and during shift ?

  Yes

  No

  N/A

• Has the safe been counted ?

  Yes

  No

  N/A

Opening procedures - service

• Yes

  No

  N/A

• Have the rotas been checked and actioned in line with the weather?

  Yes

  No

  N/A

• Has the front been swept/hosed down if necessary ?

  Yes

  No

  N/A

• Are the toilets clean, fully stocked and ready for use ?

  Yes

  No

  N/A

• Have all bins been lined with bags ?

  Yes

  No

  N/A

• Is all signage out, clean and readable ?

  Yes

  No

  N/A

• Is the front trays fully stocked and ready for service ?

  Yes

  No

  N/A

• Does every table, including Billet side have correct condiments on ?

  Yes

  No

  N/A

• Are all stock displays full and appealing to customers ?

  Yes

  No

  N/A

• Are all staff in company standard uniform?

  Yes

  No

  N/A

Storage of food

• Are all foods in the walking freezer covered and correctly labelled if open ?

  Yes

  No

  N/A

• Are all foods in the main fridges covered and labelled as per the labelling guide ?

  Yes

  No

  N/A

• Are all ready to eat foods stored above raw food or on a separate shelf ?

  Yes

  No

  N/A

• Are all foods covered and labelled correctly in every fridge/freezer unit ?

  Yes

  No

  N/A

• Are all open packets decanted and labelled as per the labelling guide ?

  Yes

  No

  N/A

• Yes

  No

  N/A

Daily checklists

• Are the daily checklists being completed throughout the day ?

  Yes

  No

  N/A

• Is the duty Manager checking and signing off the checks daily ?

  Yes

  No

  N/A

• Has the scheduled cleaning been completed to a satisfactory level ?

  Yes

  No

  N/A

• Is used oil stored correctly with lid fitted ?

  Yes

  No

  N/A

• Is the kitchen tidy, organised correctly and clutter free ?

  Yes

  No

  N/A

• Is music on and at relevant volume ?

  Yes

  No

  N/A

Equipment

• Are all fridge/freezer units working and in good repair ?

  Good

  Fair

  Poor

  N/A

• Are all colour coded chopping boards, knives, tongs in good repair ?

  Good

  Fair

  Poor

  N/A

• Is there any damaged equipment?

  Yes

  No

  N/A

Service - seating area

• Are all guests greeted at the gate and walked to a suitable table ?

  Yes

  No

  N/A

• Are all guests handed a menu and informed of any specials or unavailable items ?

  Yes

  No

  N/A

• Are guest orders being taken within 5 minutes of seating ?

  Yes

  No

  N/A

• Are drinks and cold food being delivered within 5 minutes of ordering?

  Yes

  No

  N/A

• Are any hot meals delivered within 10 minutes of ordering ?

  Yes

  No

  N/A

• Are all food items checked for presentation and are picture perfect before leaving the kitchen ?

  Yes

  No

  N/A

• Are staff completing check backs on all tables ?

  Yes

  No

  N/A

• Are staff upselling and offering further drinks etc ?

  Yes

  No

  N/A

• Are the staff providing suggestions to enhance the customers experience ?

  Yes

  No

  N/A

• Are tables cleared throughout the guest experience ?

  Yes

  No

  N/A

• Are all guests thanked when leaving ?

  Yes

  No

  N/A

Service -takeaway

• Is the front counter fully stocked ?

  Yes

  No

  N/A

• Is the front counter clean and ready with vinegars and peppers ?

  Yes

  No

  N/A

• Are all customers greeted with a warm welcome ?

  Yes

  No

  N/A

• Are staff upselling to larger portions and offering drinks/rolls etc ?

  Yes

  No

  N/A

• Are all staff confident with product knowledge ?

  Good

  Fair

  Poor

  N/A

• Are the staff providing suggestions to enhance the customers experience ?

  Good

  Fair

  Poor

  N/A

• Are all customers offered/given a tray, napkins and cutlery where necessary ?

  Good

  Fair

  Poor

  N/A

• Are all customers thanked and told have a nice day (or something similar)

  Good

  Fair

  Poor

  N/A

Service - Fishmongers

• Are all counters fully stocked and look appealing ?

  Yes

  No

  N/A

• Are all products available ?

  Yes

  No

  N/A

• Is all merchandise fully stocked and front facing ?

  Yes

  No

  N/A

• Is the music at a relevant level ?

  Yes

  No

  N/A

• Are all customers welcomed with a warm greeting?

  Yes

  No

  N/A

• Are the staff confident in product knowledge ?

  Yes

  No

  N/A

• Are the staff using any opportunity to upsell ?

  Yes

  No

  N/A

• Are staff providing suggestions to enhance the customer's experience ?

  Yes

  No

  N/A

• Is all fish wrapped neatly for each customer ?

  Yes

  No

  N/A

• Are all customers thanked and told have a nice day (or something similar)

  Yes

  No

  N/A

Staff

• Are staff in correct uniform and compliant to the company standards ?

  Yes

  No

  N/A

• Are staff aware of any specials, unavailable items or special fish to sell ?

  Yes

  No

  N/A

• Are staff working in a clean and efficient manor ?

  Yes

  No

  N/A

• Are staff washing their hands at regular intervals especially after eating, touching raw foods, toilet breaks/smoking ?

  Yes

  No

  N/A