Information
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Technician being audited
Arrival on site
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Did the service person park in a safe location on or near the customers site?
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Did the service person review their PDA or run sheet to assess what was being serviced?
Preparation for service
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Was the trolley safely removed from the vehicle?
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Was the trolley checked to see if it was visually clean ready for use?
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Was the trolley loaded correctly with the consumables needed to conduct the service?
Performing the service
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Was the route to the washroom navigated in a controlled and site friendly way?
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Did the colleague knock on the door of the washroom/cubicle and wait before entering?
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Was the the trolley correctly positioned while the OSS took place?
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Was the FHU visually inspected before touching?
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Were gloved hands sanitised before touching the FHU?
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Was the FHU sprayed with sanitiser in the correct order (exterior of the unit and inside the lid flap)?
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Was the lid of the FHU correctly placed during the OSS?
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Was the waste and bin liner bag correctly tipped into the trolley, was the bag lifted up using only the T handle while held away from the service person?
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Was the bin liner bag correctly installed inside the FHU base to ensure that the waste drops to the bottom and the bag cannot be sen with the lid on?
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Were the surfaces of the lid checked and cleaned before fitting back on the FHU base?
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Were the surfaces of the FHU wipes in the correct order?
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Was the lid placed back on the FHU correctly?
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Was the FHU left in the correct position?
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Have the gloves been taken off before leaving the washroom?
Leaving site
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Was all waste taken away from site?
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Was the site left in a clean and tidy manner?
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Was the customer effectively communicated with?
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Was the PDA/run sheet signed by the customer, or was the site barcode scanned?
Safe working
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Is the service persons vehicle clean and presentable?
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Is all equipment stored correctly within the vehicle (nothing stored in the drivers cabin)?
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Was the service person able to locate their first aid kit?
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Was the service person able to locate their spill kit?
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Was all PPE clean and stored correctly?
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Did the service person understand how to use all PPE?
Finish
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Enter agreed actions in point form based on audit findings
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Service technician has reviewed audit with auditor and signs as confirmation.
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Confirmation signature from Auditor