Outlet Engagement Visit

• Audit Title

• Outlet

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager

Preparation

• Retail Rewards

• Retail Profitability Report

• KPI Report

Customer Execution

Appearance

• Floor Plan<br>

  Yes

  No

  N/A

• Front Door Signage<br>

  Yes

  No

  N/A

• Layout<br>

  Yes

  No

  N/A

• Floor Furniture

  Yes

  No

  N/A

• Cleanliness<br>

  Yes

  No

  N/A

• Catalogue Available<br>

  Yes

  No

  N/A

Merchandising

• Promotional Planner

  Yes

  No

  N/A

• Revenue Generation

  Yes

  No

  N/A

• Hero Feature/Product Focus

  Yes

  No

  N/A

• POS

  Yes

  No

  N/A

• Effective Product Location

  Yes

  No

  N/A

• Ticketing/Pricing

  Yes

  No

  N/A

• Blades<br>

  Yes

  No

  N/A

Operations

• SST<br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>]]]]]]]

  Yes

  No

  N/A

• Vending Machine

  Yes

  No

  N/A

• AMEX/SIS

  Yes

  No

  N/A

• Scales

  Yes

  No

  N/A

• Tech Bench<br>

  Yes

  No

  N/A

• EIS<br>

  Yes

  No

  N/A

• iPads<br>

  Yes

  No

  N/A

• iMac<br>

  Yes

  No

  N/A

• DMS<br>

  Yes

  No

  N/A

Customer Complaints

• Satisfactory<br>

  Meets Standard

  Does not meet standard

  Cause for Concern

Post Office Boxes

• Service Standard

  Meets Standard

  Does not meet standard

  Cause for Concern

Parcel Storage

• Satisfactory

  Yes

  No

  N/A

Safety

• Safety Board

  Meets Standard

  Does not meet standard

  Cause for Concern

• Safety Circle

  Meets Standard

  Does not meet standard

  Cause for Concern

• Safety Advocate

  Yes

  No

  N/A

• SOFP's

  Meets Standard

  Does not meet standard

  Cause for Concern

• Risks

  Hazards Identified

  No Hazards

• Incidents

  Meets Standard

  Does not meet standard

  Cause for Concern

• Safety Time Discussion

  Current

  Non compliant

Customer

• Retail CX score

  Meets Standard

  Does not meet standard

  Cause for Concern

Quality

Operations

• FiC

  Meets Standard

  Does not meet standard

  Cause for Concern

• Common Counter

  Yes

  No

  N/A

• Security Standards

  Compliant

  Non compliant

• TLCC in use<br>

  Yes

  No

  N/A

• Safe approriate

  Yes

  No

  N/A

Facility Management

• Building owned or leased

  Owned

  Leased

• Ongoing Issues
  

Our People

• OPSS

  Yes

  No

  N/A

• DRS

  Yes

  No

  N/A

• Attendance

  Meets Standard

  Does not meet standard

  Cause for Concern

Strategy

• Financials

  Meets/exceeds targets

  Discussion required

• WFM

  Current

  Discussion Required

Implementation National Programs

Leadership