Title Page
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First Impressions
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Bentrim Road 2840
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Conducted on
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Prepared by
Petrol Filling Station
Petrol Filling Station
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Forecourt is clean, clear of weeds and rubbish
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Air line and water hose are clean and in good working order
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Gantry is clean, in good working order with correct prices displayed
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Pump and crowners are clean and in-damaged with current point of sale
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All glove and towel dispensers are full
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Fire extinguishers and sand are readily available
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Flowers and news paper bins are full and merchandised correctly
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Tobacco is fully stocked with no gaps
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PFS shop floor is merchandised to plan
Car Park
Car Park
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Signage is in good condition with all lighting working properly
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Landscaping is well maintained and clear of any rubbish and weeds
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Cash machines are clean and free of old receipts
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Recycle centre and recycle units are clear, clean, with no rubbish on the floor
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Car park banners are taut, level and in good condition
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Directional arrows are easily visible and there are no pot holes
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Zebra crossings are clearly visible
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Click & Collect Pods are clean and tidy
Outside Store Entrance
Outside Store Entrance
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Main entrance is clean and clear of clutter, including ceiling
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Baskets are available and not obstructing door
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Kiddies rides, photo booth, pay phone, coin star and stamp machines are in good working order
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Trolleys are clear of rubbish and all styles readily available
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Cyclone and A-frames are clean and display up to date point of sales. No 3rd party signed on display
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Bins are cleaned and cleared regularly
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Broken trollies are tagged and removed from main working fleet
Foyer
Foyer
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Customer Service Desk is clean and clear of any clutter and easily accessible
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Kiosk has age restricted and legal point of sale displayed
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Newspaper cube is full, trade adverts are displayed and there are no loose leaflets
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Here to Help board is in good condition with all photos and name plates in place
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Community board and CCTV station is clean, tidy and up to date
Produce
Produce
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Bag holders positioned every two mods of loose products
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Promotion ends reflect the plan with relevant point of sale displayed
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A Quality and Freshness check is completed three times a day
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All Country of Origin and Date codes are correct and clearly displayed on loose products
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All point of sale and shelf edge labels are correctly displayed and in date
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Horticulture and plants are clear of debris and excess water
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Zone plan is displayed and clearly visible
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Banana fixture is fully stocked and clean
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Scales are clean and in good working order
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Dollie fixtures are clean (pull out dollies to check)
Electrical
Electrical
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TV wall is switched on, clean from clutter and dust free
Clothing
Clothing
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Styles are blocked into the correct looks, following the principles in the Visual Merchandising Guide, and the appropriate point of sale is displayed
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Styles are displayed in size order, starting with smallest at the front, with hangers all facing the same way
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All fixtures are clean, tidy and reflect excellent retail standards and fitting room has a colleague available
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Essentials are fully stocked as per VM guide
Bakery
Bakery
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Colleagues are dressed for service
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Shelves are clean and crumb free
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Bags and tongs are available
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Products have been baked and finished to specification
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Bakery and walls are clean and tidy with no rubbish visible
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All products have the right shelf edge label displayed
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FIR allergen SEL's are displayed one every mod/location
Counters
Counters
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Colleagues are dressed for service
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Counter tickets are present and are clean and good condition
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Counters and cabinet glass and back bars are clean and clear
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Promotional point of sale and labels are checked and displayed straight
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No smears or splashes on walls or units
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Pots and lids are readily available for olives & salads
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Products on Hot Deli are not kept for more than 2 hours for portions and 4 hours for whole birds
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A Quality and Freshness check is completed three times a day
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All counters are single manned
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Opening times on all counters are clearly displayed
Cafe
Cafe
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All crockery and cutlery are spotlessly clean
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Walls and windows are clean and free from sellotape and blue-tac
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There is no damage flooring, kick rails, walls or other areas in need of repair
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Floors swept, clear of debris and are clean and shiny
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All tables and chairs are clean and in good condition
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Counters glass, preparation / serving areas are clean
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All products have a shelf edge label and are straight and in good condition
Customer Facilities
Customer Facilities
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All toilet furniture is in good working order
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Toilet walls, floors and all surfaces are clean and free of debris
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Toilet paper is available in all toilets
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Soap dispenser in good working order
Shop Floor
Shop Floor
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Congestion is up to date and followed
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Floor is clean, including corners and edges
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There are no damaged floor tiles, kick rails, walls or other areas in need of repair or maintenance
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All refrigeration canopies, light fittings, CCTV screens and display products are clean and dust free
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All shelving is kept clean and damaged stripping replaced especially in the following areas: flour, oil, rice, frozen and fresh food areas
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Ceiling and fixture lights are all clean and in good working order
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Ceiling is clear of clips and wires from old point of sale
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RTC Cabinets and replenishment trolleys are clean and tidy
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No unattended cages left in aisles
Point of Sale
Point of Sale
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Product location signage is straight and in the right place
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Point of sale is displayed as per the POS brochure
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Promotion ends have 1 piece of point of sale per shelf, displayed in the centre
Warehouse & Back Yard
Warehouse and Back Yard
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All cages and trays are segregated for return and stored neatly
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Yard is clean and clear of loose rubbish
Dot Com
Dot Com
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Trolleys and green trays are clean and in good condition
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Vans are clean and tidy
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Customer Delivery Assistants are dressed for service
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Point of sale and marketing materials are displayed
Front End Service
Front End Service
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Self Service tills are clear, clean with carrier bags available on request
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SAYS areas are clean and scanners available
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Re-usable bags and bags for life are displayed on the end of every checkout
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No products are left behind on tills and waste products are regularly removed
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Consumables (i.e. Carrier bags, wine carriers, till rolls) readily available
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Leaflet holders are full, tidy and displayed as per the current POS brochure
Our People
Our People
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Uniform is clean, ironed and shirts tucked in
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Name badges worn on the left side of uniform (as appropriate)
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Shoes are cleaned and polished
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Jewellery are worn as per guidlines
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High visibility jackets are worn (as appropriate)
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Safety shoes are worn (as appropriate)
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Contractors are dressed for service
