Partial Optimization Check - Cape Union Mart. V1.2

Assess the inspiration and energy levels of the morning meeting held by the Store Leader?

Check how well a sample of team members knows the Company Vision Statement?

Are all team members in the correct uniform with badges and can the leader provide proof that an order was done for any new team members?

Is every team member aware of the store performance, their performance, and all promotions in the store?

Are the front windows clean and implemented as per the VM brief, are banners correct and steamed where needed, and is all lighting in the windows working?

Are the correct details, pricing, and template used for items displayed in the window?

Are all mannequins dressed with the correct stock and as per the styling guide?

Assess if every customer's journey starts with being greeted by a team member stationed at the front door.(Not just "Hi sir or maám" but Thank you for choosing our Cape Union Mart and how can we start your journey today") and if this team member is demonstrating a product?

Are the correct emergency details displayed on the window on the correct template?

Assess the level of Learning bites training completion and if registers are completed.

Is the OPC schedule up and does it reflect the actual staffing in the store upon the visit?

Is a planogram for the store displayed in the back office indicating which team member is responsible for which department?

Rate the level on which customers can interact with the equipment samples on the sales floor (Display out of box/ lights switched on?) Add notes and photos of optimizations identified.

Assess if all equipment is displayed within headquarters, within categories, and within brands and not out posted all over the store (as per the Winter Rollout VM ignite document).

Are front and secondary tables implemented as per the VM brief?

Are the merchandising principles in the apparel sections (Old Khaki, K-way, Rare earth, Fila, etc.) implemented as per the Summer Rollout VM Ignite document?

Assess if displays within the Apparel sections have been done as per the Summer Rollout VM Ignite document (Aftercare products in K-Way and accessories in Old khaki/ Rare Earth etc.)?

Has the hanger quantity VM ignite document been implemented and adhered to in the store to have the product displayed on the sales floor but not overfilling fixtures (Push to Pull)?

Check that all current promotions are implemented correctly in the store with the relevant marketing/ signage. Add notes and photos of issues and optimizations identified.

Check a sample to see if items on the sales floor that has been reduced have been merchandised on separate rails with the correct marketing (Tent card signage) so customers can identify the stock easily?

Check a sample to see if all items that have been reduced have been marked with the correct "reduced" price stickers so customers can see the previous and current reduced price?

Check a sample to see if recent price adjustment instructions from HO have been actioned?

Are all display cabinet merchandise displayed by category with the features of the product shown and priced correctly with the correct font style and size on all displays?

Are backpacks/sleeping bags displays full, layout correct, and are all display units priced? (Has the new backpack VM Ignite document been followed?)

Are footwear and sock walls full, priced correctly, and is the updated product/layout in place?

Store lights working and set up correctly with follow-up from Store Leadership if not?

Are the store aircons working set at optimal temperature?

Identify all maintenance issues in the store and assess the level that the leader is attending to or following up on issues with proof?

Assess the overall cleanliness and housekeeping of the store - is all surfaces clean and dust free?

Is the correct mix of product merchandised in front of POS units? (As per the new VM guidelines - 1 food and 1 gadget).

Has the snake que implementation been completed as per the "Snake Q for Summer" VM ignite communication?

Assess the neatness and cleanliness of the POS area and check cupboards and drawers for clutter?

Is the store leader completing one Dare selling or cashier evaluation per day?

Are the Fitting rooms clean and merchandise free (no security tags hidden behind the mirrors)?

Assess the standards and cleanliness in the stockroom - must mirror the sales floor with regards to world-class standards, all departments to be kept separate, Flatpack floor ready, Footwear top to bottom/ left to right, Stock in boxes neat and floor ready, All VM elements sorted out and separated from stock, no redundant marketing elements?

Does the store leadership return cartons to DC and is this recorded on the SharePoint sheet?

Check a sample of 10 items from the stockroom: Are they represented on the sales floor?

Check a selection of 10 rails/ wall bays of apparel for size curving disciplines?

Have all odd items (1 - 3) been moved to the last of the best seller section and are these sections highlighted by the relevant signage?

In cases where the store has excess marked down and odd items - have the Store leader tried to communicate with Outlet stores or other stores to move items around?

Assess the active approach from the store leader on out-of-stock items (stock jockey communication/requesting assistance from the Area Leader)?

Check a sample of 15 refund checks: Are the refund checks being done daily with physical and system stock indicated and signed off by leadership as checked?

Physically check 3 refund transactions - Does the system S.O.H balance with the actual units in the store and make sure to report to Precious on these transactions.

Has the administration standards been implemented with regards to admin filing?

Assess the security tagging disciplines of the store?

Has the tagging disciplines as indicated in the VM ignite instruction been implemented?

Assess negative stock issues and the active management thereof by the store leadership?

Assess if weekly hazard counts are being conducted as per the count schedule and if losses are written off by leadership.

Have all ladders been removed from the sales floor when not actively in use?

Are the fire extinguisher services up to date?

Is every section on the sales floor covered by a team member to observe attempted shoplifting at all times and is the leadership not taking days off in succession?

Question a sample of cashiers on the process followed with regards to RCS card purchases?

Does the store have a Stock loss Action Plan up in the back office area and does this get checked weekly by the leadership?

Question the staff on the stock loss action plan and check for understanding?

Rate the month-to-date sales performance against targeted sales?

Rate the month-to-date UPT performance of the store against target?

Rate the month-to-date basket size performance of the store against target?

Rate the month-to-date sign up performance of the store against target?