Information
-
Document No.
-
Audit Title
-
Name of person conducting review
-
Engineer name and tech number
-
Conducted on
-
Location
-
30 Day revisits, below 2%.
-
Has target been achieved?<br>
-
180 Day revisits, below 5%.
-
Has target been achieved?
-
Completions, Above 95%
-
Has target been achieved?
-
RFT, Instal and service. Both to be above 95%.
-
Has the target been achieved on instal and service?
-
ETA's
-
Is the current performance at an acceptable level?
-
Holiday booking. A 50/50 split before and after the end of December is expected.
-
Is the current expectation being met?
-
Telematics over speed report. 0 instances.
-
Is the company expectation being achieved?<br>
-
MI/PC
-
Is the current performance at an acceptable level?
-
NPS. Above 70%.
-
Is the current target being achieved?
-
STB compliance. Scanning, ordering and correct box type. Scanning above 70% Correct STB type above 90% A Grade ordering in line with team average
-
Are current targets being met?
-
On first job time along with random job timing checks from previous 4weeks jobs. To be with the first customer by 8:30, anything other to be authorised by TM. All jobs to be accurately completed on MFT, If this cannot be done then manual job sheets along with written risk assessments must be produced.
-
Are the company expectations being achieved?<br>
-
Engineer signature.
-
TM signature.
