Phone Experience

• Club:

• Salesperson:

• Conducted on

  Date

• Prepared by

• Location
  Address

• Document No.

Introduction

• Did the salesperson use your name?

  Yes

  No

  N/A

• Asked if you had been into the centre before

  Yes

  No

  N/A

• Asked for permission to ask questions to find out more about you and what you are looking to achieve

  Yes

  No

  N/A

Needs and Goals

• PAST- Health club and exercise history

  Yes

  No

  N/A

• PRESENT - Asked what sort of training are you doing at the moment?

  Yes

  No

  N/A

• FUTURE - Determined what results you want to achieve (ie. Weight loss, Tone and Increase strength etc)"

  Yes

  No

  N/A

Fitness Product

• Did the salesperson link your goals to a fitness product?

  Yes

  No

  N/A

• Program

• Aim

• Duration

• Description

• Benefit

• Agreement

Invite

• Invited you to come into the club with enthusiasm

  Yes

  No

  N/A

• Offered appointment options for today to create urgency

  Yes

  No

  N/A

• Did they assumptively an alternate choice with the timeframe (ie: Would this afternoon or tonight suit you or today or tomorrow?)

  Yes

  No

  N/A

• Did they use alternate choice for time of appointment (ie: Would 5.00pm or 6.30pm suit you?)

  Yes

  No

  N/A

• Confirmed you contact number?

  Yes

  No

  N/A

• Did they check you know the location of the club?

  Yes

  No

  N/A

• Did they ask if you would be bringing anyone down with you?

  Yes

  No

  N/A

• Notes

• Best Aspects of the call?

• Areas for improvement?

Personability

• Enthusiasm:

• Patience:

• Passion:

• Confidence:

• Sense of Humor

• Notes:

Conversation

• Pace:

• Volume:

• Tone:

• Clarity:

• Notes: