Phone Interview Guidelines for Managers
# introduce yourself - your name, position, department,company
# Explain the reason for your call - short first round interview
# Answer applicants questions / if required arrange new call time
# Confirm next step or time frame they can expect to hear from you - if you progress to round two you will be called in for an interview
Position Applied For
Applicants Phone Number
What was it in the advertisement that attracted to you to the role?
What do you know about [Company]
Tell me why you enjoyed most about your last position
Tell me what you enjoyed least about your last position
Why did (are) you leave(ing) your last position
Can you think of a time when you had to assimilate a lot of information in a short period of time. How did you manage this?
On a scale of 1 - 10 ( 10 being the best) how would you rate your customer service skills and why?
On a scale of 1-10 (10 being the best) how would you rate your PC literacy/Microsoft Office skills.
When dealing with a difficult caller what is your approach to locate the source of the issue and find a solution in a a short space of time?
Are you susceptible to office politics and what measures due you use to stay impartial and separated?
What office/admin skills and capabilities will you bring to the role if selected?
What Salary Range are you looking for ?
- $120k plus
If appointed to the role when would you be able to start
- 1 week
- 2 weeks
- 3 weeks
- 4 weeks
- longer than 4 weeks